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Lancaster Gate Hotel

3.0 of 5
66 Lancaster Gate, London W2 3NA, England
Hotel amenities
Ranked #258 of 1,068 hotels in London
4.0 of 5 stars 783 Reviews
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784 reviews from our community

What travellers say about this hotel
  • Hyde park(27)
  • Tube station(9)
  • Very good(8)
  • Oxford street(5)
  • Staff were friendly(4)
  • Marble arch(4)
  • Great location(4)
  • Clean and comfortable(4)
  • Room service(3)
  • Would definitely stay(3)
Traveller rating
    153
    385
    159
    63
    23
Only show reviews for Family (68) | Couples (164) | Business (56)
Date Rating
tranquilnight
Northumberland
Senior Contributor
32 reviews
51 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW

We stayed at the Lancaster Gate as part of a Superbreak package (and this was, in our opinion, excellent value for money). The hotel is close enough to the tube station to make a walk with cases quite straightforward. The outside of the hotel is quite impressive, so the inside of the hotel which is obviously being upgraded is currently... More

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akis77
Limassol, Cyprus
Senior Contributor
34 reviews
15 helpful votes
3 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I usually refer to an average hotel when the negative points are more than the positive ones. So here goes about this one. NEGATIVES - At a price of €100 per night I expected a much better looking hotel and a decent sized room. Unfortunately, the hotel is nice at the ground floor where the reception and the dining areas... More

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Gary C
Macclesfield, England, United Kingdom
1 review
2 of 5 stars Reviewed 7 February 2012

Having been a regular guest at this hotel under its previous ownership,for over ten years booking for myself and staff in exess of £40k of revenue. I decided to see how things had progressed under the new owners. Upon returning to my room late in the evening the bedroom lights were not working, I tried to ring reception but there... More

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Paula McMillan, General Manager at Lancaster Gate Hotel, responded to this review
8 February 2012

Thank you for taking the time to review to review the hotel after your recent stay. I was disapointed to read your comments and having investigated this matter further can confirm that a discount was applied to your acccount to apologise for the inconvenience and several attempts have been made to contact you on your mobile but no answer and... More

fastair
Hereford, United Kingdom
Contributor
12 reviews
9 helpful votes
3 of 5 stars Reviewed 2 February 2012

My business partner and myself decided to stay at the Lancaster Gate as it was affordable and in a decent location to travel around london. On arrival the staff were friendly and checked us in, however on going in to the room, there was an odd smell. I contacted the staff and they were very apologetic and provided a different... More

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Paula McMillan, Manager at Lancaster Gate Hotel, responded to this review
8 February 2012

Thank you for taking the time to review your recent stay at the Lancaster Gate Hotel. I was delighted to hear that you enjoyed your stay at the hotel and would return to the hotel on a future visit. Please be assured that all guest feedback is actioned accordingly and I was delighted to hear that the staff acted promptly... More

wapicho
up north
Contributor
19 reviews
4 helpful votes
3 of 5 stars Reviewed 31 January 2012

Stayed here twice in 2011, each time managed to park on street opposite as I had been working late. Had room service meal which was fine. Did not sample breakfast as I had to be at work before service began. Rooms were very small on each visit ... bathrooms also very small......in fact I have never had a smaller room.... More

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Paula McMillan, Manager at Lancaster Gate Hotel, responded to this review
8 February 2012

Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. We welcome all customer feedback as we are constantly striving to improve customer satisfaction. As you are aware the hotel is not purpose built but made up of Victorian houses so room size does vary throughout the hotel - should you return to the... More

dmmsheep
Dillsburg, Pennsylvania
2 reviews
3 helpful votes
3 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

Two girlfriends and I spent 6 days in London, England, UK in October 2011. Transportation is a hot topic and one we lingered on for weeks before we traveled. Everything seemed so confusing! Well, here’s what we did. We took the Heathrow Express (not the Connect!) to Paddington Station. It was cheaper (£16), but yes, it had a few stops... More

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PosieH
Sydney, Australia
Senior Reviewer
8 reviews
3 helpful votes
3 of 5 stars Reviewed 23 January 2012

Quite location in convenient position. We chose this hotel because it could accommodate a preteen in the room. The bed was small (double) and uncomfortable. The room was clean but tired. On the positive side it had a cracker of a shower.The hall carpet was very stained and dirty. Breakfast not included in price was very average. No free Wifi. More

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Paula McMillan, Manager at Lancaster Gate Hotel, responded to this review
8 February 2012

Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. We welcome all feedback from our guests as we are constantly striving to improve our customer satisfaction. With regards to the beds the double beds are european standard size and as you requested a room with an extra bed we were unable to offer... More

OntarioLeeney
ontario
Senior Reviewer
6 reviews
12 helpful votes
4 of 5 stars Reviewed 20 January 2012
2
people found this review helpful

Recently returned from London and Paris.Stayed at the Lancaster Gate while in London and enjoyed it very much.Rooms were clean and comfortable.Staff were very friendly and helpful.We never did eat at this hotel,our outings kept us busy and up early in the morning.We were hoping there would be some kind of coffee bar set up for early risers since the... More

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Paula McMillan, Manager at Lancaster Gate Hotel, responded to this review
7 February 2012

Thank you for taking the time to review the Lancaster Gate Hotel after your recent stay. I was delighted to hear that you enjoyed your stay at the hotel and also your time in London. Breakfast is available from 6.30am each morning and coffees from the bar are also available during breakfast service along with the regular filter coffee served... More

Katogirly
UK
2 reviews
1 helpful vote
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Stayed here for 3 days / 2 nights as attending a course (work paid.... whoopie). Welcoming was prompt and friendly. The room was very nice... if I had paid myself I would've liked a bit more luxury, but hey ho. Had a minor panic when I couldn't find the tea/coffee, thought no surely it must be here!!!, but don't panic... More

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Paula McMillan, Manager at Lancaster Gate Hotel, responded to this review
7 February 2012

Thank you for taking the time to review the Lancaster Gate hotel after your recent stay. I was delighted to hear that you found your stay with us to be pleasant and that all outlets of the hotel performed to a satisfactory standard. We encourage all customer feed back and I have duly noted your comments regarding the cost of... More

SheffieldRob
Sheffield
2 reviews
1 helpful vote
4 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

A great venue for this event. Room view on 11 th floor was awesome and room very comfortable with everything i needed. Bed comfy too. Food at conference was very good on the basis of several hundred participants being catered for. More

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Lancaster Gate Hotel Also Known As

  • Park Inn London
  • Park Inn Hyde
  • Park Inn Hyde Park
Address: 66 Lancaster Gate, London W2 3NA, England

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