Stayed for a long romantic weekend here just before Valentine's day. It's nicely positioned close to High Street Kensington (but down a quiet road) and local shops. Room was average for this star hotel - comfortable, quiet and clean. Think we were lucky to get one nearish the lifts - it's a large hotel. It's undergoing refurbishment at the moment... More

This hotel is very disappointing. It looks nothing like the pictures in the homepage, the rooms are so small that you can't fit 2 persons and to bags in a standard room. The location is good, so thats why we stayed at the hotel.. I can't speak for the other rooms, but the one we stayed in need a large... More

Hotel should not be open during renovation. No heat in the room. Reported it to unhelpful staff at reception, Eventually got a blow heater. Had very little sleep. Do not stay here. It is a construction site and staff are poorly trained More

The reviewers below paint a fair picture. This is a once fairly decent hotel going through a lot of refurbishment and will presumably look pretty good when complete. Gym was small but adequate. I found the staff to be OK but clearly others didn't. The list of Buts is lengthy. During the works you should expect to be up and... More

First of all, rooms are tiny and not clean. The key cards do not work most of the time. Staff were rude. Breakfast is poor. The biggest liberty is the 10% service charge they add to the the bill at the end of the stay! This hotel will charge you a service charge if you go to the bar and... More

The undergoing major refurbishment didn't really interfere with our 2 night stay, but having booked 10 weeks in advance it didn't account for us having a double room only 6 foot wide, I had to shuffle sideways past the end of the bed! I wouldn't stay here again or recommend it, there are plenty of others in the nice neighbourhood.... More

I stayed this week in the Kensington close hotel. Check in was extremely slow with only 3 people working and 9 waiting to be served. The first thing that struck me after check in is the level of construction / renovation works taking place in the hotel. Due to these works I was told that I could have free Wifi... More

COLD! RUDE STAFF! avoid big time! big refurb going should no be open or charging less than a travellodge! ruined my bithday treat! More

Great location, 2 mins from Tube station and lovely local shops, restaurants and bars. Good reception, and got an upgrade to an executive room. The room was clean and modern, but tiny! Only 2 of us in it and we had to manoeuvre past each other to move around. Goodness only knows how small the basic rooms must be! What... More