I booked this hotel through BA and the price, including a full cooked breakfast, was a great rate for central London so I wasn't expecting too much especially after reading some of the reviews. The hotel is ideally placed for the London Tube (Kensington High St is about a 3 minute walk) and the shops. I'd read that the the... More

When booking we were disappointed that the price was bumped up by VAT right at the end of the booking process. I can understand why - the sum they were quoting is what they receive and the rest goes to the Exchequer - but it makes life far more difficult when trying compare value for money with other hotels. I... More

I stayed at this hotel as part of a week-long coach tour of Britain; reservations and payment were made by the Cosmos/Globus vacation group. It was disappointing how Cosmos dumped us in such an inferior hotel for the last night of our tour - after evaluation forms had been collected. The hotel was far below the standard of the others... More

I was a bit worried after reading all the negative comments, but my own personal experience was fantastic right from the start, as soon as I arrived staff were friendly & prompt. Having read reviews recently about poor rooms etc, mine was a great room for a basic room with ampl room for 2 people plus luggage. Location was fantasic... More

The hotel's location is excellent, just off High Street Kensington and close to the tube station. The staff were friendly although check-in was slow and they offered me an upgrade to an executive suite for £30 which I couldn't avail of as it was a company booking. I was staying on business and had a single room with double bed.... More

I spent my 3 nights stayed at Kensington Close Hotel during my recent visit to London. It is strategicly located near to Underground and very near to Kensington High Street. The hotel lobby looks pretty good and large. However, the check-in process took quite sometimes on the day I check-in as they are few groups of tourism checking in as... More

I stayed at the Kensington Close in March 2013 for 5 days. It is in an excellent location, there are shops, super markets and a Tube station close by. The hotel is clean and the buffet dinner and breakfast were excellent! The staff were in my experience, efficient and friendly. I did think my room was rather small but I... More

Checked in at 7:30 pm, but no room ready. A first in 30 years of business travel. Very ordinary, but ok at gbp100 per night. Not worth more. Good central location. Seems a bit steep to change an extra gbp10 for Internet access

The location of this hotel is excellent - and the lobby is nice - but my room was so small and dismal! The single bed was very uncomfortable. Wifi was expensive. After a few days I moved to a nicer, more comfortable hotel. Was very glad to check out of this place!