I stayed at this hotel in Feb 2010 the room was very small for an executive room. The air conditioning wasn’t working and after a few complains they eventually switch on the air for one hour. When I was at check-in there was a queue complaining about the rooms they offer upgrades for 50 Pounds. On top of it there... more

I was alarmed by other reviews read on Tripadvisor after I had booked this hotel but I needn't ahve worried - it's perfectly all right. True the long corridors and public spaces are tired but the room itself though small was adequate and clean and had everything required. The location and price (through expedia) were very good indeed. Some reviewers... more

My boyfriend had booked this hotel as a surprise to celebrate our anniversary - it was supposed to be a romantic break but this hotel was disappointing to say the least. We expected more from a 4 star hotel, this definitely is more like a 3 star. Check-in took forever so the receptionist 'upgraded' us to an executive double: I'd... more

We booked this as it was central to the shops etc for a days shopping in London, Easy to find from Kensington Hight Street tube and looked nice fron approuch and lobby............... untill we saw our room.......... OH DEAR! Very small, tv had bad reception, NO sky, had to pay for it, Had to pay for internet service, Window was... more

We used this hotel for a one night stay as we had gone to see a show The staff were friendly and helpful (especially with lost property) The room was small(ish) but very nicley laid out and neat and clean. The bathroom was well set out and new The breakfast the next morning was excellent - a full English and... more

Just spent 2 nights at this hotel, great location and room was ideal for me and 2 of my friends - we went to a show, and plenty of shopping. Very clean and modern - would definatley stay there again. I can highly recommend as an ideal base to explore the bright lights of London. Would stay again for certain. more

My friend and I had a spa day here, through Spaseekers. Owing to illness, there was a shortage of therapists and the lady (Dee) went out of her way to find a solution and was so apologetic and concerned...however, the spa itself is quite tatty (the steam room especially), the jacuzzi is on a timer so cuts off for 8... more

Came to stay and was pleasantly surprised. Hotel is located in a side street to High St. Kensington and theres was not the noise that I am used to with London hotels. Check-in was fast and effecient. Room was nice and clean and everything worked as it should. The big plus was The Lions Sportbar - where I enjoyed a... more

My feet were sticking out of the bed. After a very uncomfortable night I complained to the desk staff the next day. They said the beds were 'normal doubles' and they could only upgrade me to an executive double if I paid extra. After some complaining they upgraded me at no extra charge. However, the bed in the executive room... more