The Cumberland

Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England

Phone Number:

Region: United Kingdom > England > London > Marylebone

Amenities:

Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access

Hotel Style:

#230 Luxury Hotels in London

#295 Family Hotels in London

Price Range: $$$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch it is perfectly located with superb service and facilities even boasting a Michelin Star among it's many accolades. It's inspiring lobby exhibit's inspirational original works of modern art, perfectly complimenting it's contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more less

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Also Known As:: The Cumberland Hotel; The Cumberland Hotel London; Cumberland Hotel London; Cumberland London; Cumberland Hotel

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2,421 reviews from our community

See which rooms travellers prefer - 338 traveller tips

Marie C

Norfolk

Reviewer

4 reviews

Reviews in 4 cities

“Slightly Disappointed”

Reviewed 18 June 2013 NEW

Booked months in advance for a special birthday celebration. We feel the hotel service was impersonal, standards mediocre (room was small and our bathroom a bit tatty) and overall we were disappointed with the value for the price we paid.

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Dear Reviewer, Thank you for your constructive feed back on your recent stay with us at The Cumberland Hotel. I'm sorry for the disppointments you experienced with us this is not really the usual standard level of service we pride ourselves with. Please accept our sincere apologies and I hope that you give us a second chance. Should you require... More

Christian K

Senior Reviewer

9 reviews

4 hotel reviews

Reviews in 6 cities

9 helpful votes

“Perfect location”

Reviewed 17 June 2013 NEW via mobile

Perfect location, excellent breakfast, really good service, rooms were very clean and well equipped but very small (almost like a little box), no noise from the street or neighbors but woke up when ever someone opened or closed the doors next door.

Dear Reviewer, Thank you very much for the positive feedback on your recent stay at The Cumberland hotel. I'm glad you enjoyed the hotel and its location I was proud to pass on your nice comments to the whole team. We hope to see you very soon. Yours sincerely, Ian Peck General Manager The Cumberland Hotel More

Sapphira

London

2 reviews

Reviews in 2 cities

1 helpful vote

“Clean and Fantastic - Fab location!”

Reviewed 17 June 2013 NEW

I needed an affordable central London hotel in a hurry and could not have found a better place. The location is perfect, you literally walk out of the Marble Arch tube station, turn left and you are on the doorstep. Despite being in a such a busy area of London, we are in a blissfully quiet room and had a... More

Dear Reviewer, Thank you very much for the wonderfull feedback regarding your recent stay at The Cumberland hotel, I was incredibly proud to pass on your comments to our whole team. It is a great satisfaction when we see that we ticked all the boxes and to read that you had a great time with us. I hope to have... More

BusterEngland

England

Senior Contributor

30 reviews

17 hotel reviews

Reviews in 23 cities

26 helpful votes

“Cumberland - not as good as you expect”

We went to see a West End show and stayed one night at the Cumberland, with a bottle of red wine and breakfast included. Started out well as booked in by a staff member with a tablet as we approached reception, and dropped our bags off early. A little disappointed with the room, where the double bed was against the... More

See 3 more reviews by BusterEngland for London

Dear Reviewer, Thank you very much for the constructive feed back regarding your recent stay at The Cumberland. I'm sorry for the shortfalls you experienced and I have passed your comments to our whole Team and this will be fully investigated. I was very happy to read that our staff was very helpful however at times when it is busy... More

goyal385

Hyderabad, India

Contributor

15 reviews

10 hotel reviews

Reviews in 11 cities

“Good location”

Reviewed 16 June 2013 NEW

We stayed in this hotel end of last month and we had occupied five rooms . Hotel location is amazing and very efficient staff. Breakfast spread have everything . Rooms are not very big but good enough but bathroom are very small .

Dear Reviewer, Thank you for your wonderful feedback about The Cumberland Hotel. I am glad you have had a lovely stay with us, I was proud to relay your feedback to my team. Your views are very much appreciated, we are delighted that you had such a nice stay and we thank you for complimenting our hotel and hotel team.... More

Islam_Fathy74

Jeddah, Saudi Arabia

19 reviews

13 hotel reviews

Reviews in 12 cities

7 helpful votes

“Good hotel but bad experience :(”

Reviewed 14 June 2013 NEW

I stayed there in a double room for 2 nights after reading great reviews, the hotel is located in Oxford street facing the Marble arch, the room was big, nice and clean .... however, first they put me in an hotel extension in another building across the street where i felt i am staying in another small motel where u... More

See 2 more reviews by Islam_Fathy74 for London

Dear Reviewer, Thank you for taking the time to give us your feedback on your recent stay. I am sorry for the shortfalls you experienced with our standards and service here at The Cumberland Hotel, all feedback given to us by our guests is passed on to my team on a daily basis. It is then used as a training... More

Ashleigh P

Rotherham, United Kingdom

3 helpful votes

“Fantastic location, good price nice rooms”

Reviewed 13 June 2013 NEW via mobile

Nice hotel , next to Hyde park ! Good for visitors to London as it is near tube station, food places supermarkets and other local attractions! Rooms are very clean and modern and the lobby area was different and interesting , staff are polite and accommodating... I found brakefast to be abit over priced for quality

See 2 more reviews by Ashleigh P for London

azb

Phoenix, AZ

40 reviews

9 hotel reviews

Reviews in 15 cities

“Not exactly a 4-5 point rating”

Reviewed 12 June 2013

We booked 2 rooms for 9 nights starting May 26. Upon arrival (about 2:30 in the afternoon, guaranteed 3:00 room availability) one room was available at about 2:50. We took all our bags to the one room and went for a walk as the second room would not be available for 30-45 minutes. We came back to the hotel at... More

Dear Reviewer, First and foremost, I must sincerely apologise that your recent stay was not to your satisfaction. The matters that you have raised are absolutely not indicative of the level of service and quality that we pride ourselves on providing, and I am very sorry to hear that you have had such an experience. I will fully investigate this... More

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Rebecca M

Solihull, England, United Kingdom

3 reviews

“Wonderful!”

Reviewed 12 June 2013 via mobile

Stayed over night in a double, and was brilliant. Lovely clean, spacious room and perfect location. Staff were friendly and helpful and couldn't do enough for us! Would recommend to a friend. 100% would stay again!

See 3 more reviews by Rebecca M for London

Dear Reviewer, Thank you for choosing The Cumberland Hotel and for providing us with feedback on your recent visit to London. I am pleased that you found your stay with us memorable, and that you were able to take advantage of our most convenient of locations minutes from the tube station and Oxford Street with all of its shops and... More

Griffblack

16 reviews

“Impeccable Service”

Day delegate / overnight stay - totally professional. Bed comfortable and despite being in Hyde park / Marble Arch totally quiet at night. Couldnt fault anything. The delegate lunch was supplemented throughout the day by fruit, juice and cake. All delicious and the room professionally cleared and freshened all day

See 2 more reviews by Griffblack for London

Dear Reviewer, Thank you for your wonderful feedback about the Thistle Marble Arch Hotel. I am glad you have had a lovely stay with us and a conference, I was incredibly proud to relay your feedback to my team. Your views are very much appreciated, we are delighted that you had such a wonderful stay and we thank you for... More

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