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The Cumberland

4.0 of 5
Great Cumberland Place, Marble Arch, London W1H 7DL, England (Marylebone)
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The Cumberland
Ranked #369 of 1,077 hotels in London
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2,421 reviews from our community

Traveller rating
    513
    924
    527
    262
    195
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Families
285
 
Couples
787
 
Solo
207
 
Business
589
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Norfolk
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 18 June 2013 NEW

Booked months in advance for a special birthday celebration. We feel the hotel service was impersonal, standards mediocre (room was small and our bathroom a bit tatty) and overall we were disappointed with the value for the price we paid.

Was this review helpful? Yes
Angela R, General Manager at The Cumberland, responded to this review
18 June 2013

Dear Reviewer, Thank you for your constructive feed back on your recent stay with us at The Cumberland Hotel. I'm sorry for the disppointments you experienced with us this is not really the usual standard level of service we pride ourselves with. Please accept our sincere apologies and I hope that you give us a second chance. Should you require... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW via mobile

Perfect location, excellent breakfast, really good service, rooms were very clean and well equipped but very small (almost like a little box), no noise from the street or neighbors but woke up when ever someone opened or closed the doors next door.

Was this review helpful? Yes
Angela R, General Manager at The Cumberland, responded to this review
18 June 2013

Dear Reviewer, Thank you very much for the positive feedback on your recent stay at The Cumberland hotel. I'm glad you enjoyed the hotel and its location I was proud to pass on your nice comments to the whole team. We hope to see you very soon. Yours sincerely, Ian Peck General Manager The Cumberland Hotel More

London
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 June 2013 NEW

I needed an affordable central London hotel in a hurry and could not have found a better place. The location is perfect, you literally walk out of the Marble Arch tube station, turn left and you are on the doorstep. Despite being in a such a busy area of London, we are in a blissfully quiet room and had a... More

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Angela R, General Manager at The Cumberland, responded to this review
18 June 2013

Dear Reviewer, Thank you very much for the wonderfull feedback regarding your recent stay at The Cumberland hotel, I was incredibly proud to pass on your comments to our whole team. It is a great satisfaction when we see that we ticked all the boxes and to read that you had a great time with us. I hope to have... More

England
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

We went to see a West End show and stayed one night at the Cumberland, with a bottle of red wine and breakfast included. Started out well as booked in by a staff member with a tablet as we approached reception, and dropped our bags off early. A little disappointed with the room, where the double bed was against the... More

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See 3 more reviews by BusterEngland for London
Angela R, General Manager at The Cumberland, responded to this review
18 June 2013

Dear Reviewer, Thank you very much for the constructive feed back regarding your recent stay at The Cumberland. I'm sorry for the shortfalls you experienced and I have passed your comments to our whole Team and this will be fully investigated. I was very happy to read that our staff was very helpful however at times when it is busy... More

Hyderabad, India
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 June 2013 NEW

We stayed in this hotel end of last month and we had occupied five rooms . Hotel location is amazing and very efficient staff. Breakfast spread have everything . Rooms are not very big but good enough but bathroom are very small .

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Angela R, General Manager at The Cumberland, responded to this review
17 June 2013

Dear Reviewer, Thank you for your wonderful feedback about The Cumberland Hotel. I am glad you have had a lovely stay with us, I was proud to relay your feedback to my team. Your views are very much appreciated, we are delighted that you had such a nice stay and we thank you for complimenting our hotel and hotel team.... More

Jeddah, Saudi Arabia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 14 June 2013 NEW

I stayed there in a double room for 2 nights after reading great reviews, the hotel is located in Oxford street facing the Marble arch, the room was big, nice and clean .... however, first they put me in an hotel extension in another building across the street where i felt i am staying in another small motel where u... More

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See 2 more reviews by Islam_Fathy74 for London
Angela R, General Manager at The Cumberland, responded to this review
17 June 2013

Dear Reviewer, Thank you for taking the time to give us your feedback on your recent stay. I am sorry for the shortfalls you experienced with our standards and service here at The Cumberland Hotel, all feedback given to us by our guests is passed on to my team on a daily basis. It is then used as a training... More

Rotherham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW via mobile

Nice hotel , next to Hyde park ! Good for visitors to London as it is near tube station, food places supermarkets and other local attractions! Rooms are very clean and modern and the lobby area was different and interesting , staff are polite and accommodating... I found brakefast to be abit over priced for quality

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See 2 more reviews by Ashleigh P for London
Phoenix, AZ
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 12 June 2013

We booked 2 rooms for 9 nights starting May 26. Upon arrival (about 2:30 in the afternoon, guaranteed 3:00 room availability) one room was available at about 2:50. We took all our bags to the one room and went for a walk as the second room would not be available for 30-45 minutes. We came back to the hotel at... More

Was this review helpful? Yes
Angela R, General Manager at The Cumberland, responded to this review
13 June 2013

Dear Reviewer, First and foremost, I must sincerely apologise that your recent stay was not to your satisfaction. The matters that you have raised are absolutely not indicative of the level of service and quality that we pride ourselves on providing, and I am very sorry to hear that you have had such an experience. I will fully investigate this... More

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Solihull, England, United Kingdom
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1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 June 2013 via mobile

Stayed over night in a double, and was brilliant. Lovely clean, spacious room and perfect location. Staff were friendly and helpful and couldn't do enough for us! Would recommend to a friend. 100% would stay again!

Was this review helpful? Yes
See 3 more reviews by Rebecca M for London
Angela R, General Manager at The Cumberland, responded to this review
13 June 2013

Dear Reviewer, Thank you for choosing The Cumberland Hotel and for providing us with feedback on your recent visit to London. I am pleased that you found your stay with us memorable, and that you were able to take advantage of our most convenient of locations minutes from the tube station and Oxford Street with all of its shops and... More

Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 12 June 2013 via mobile

Day delegate / overnight stay - totally professional. Bed comfortable and despite being in Hyde park / Marble Arch totally quiet at night. Couldnt fault anything. The delegate lunch was supplemented throughout the day by fruit, juice and cake. All delicious and the room professionally cleared and freshened all day

Was this review helpful? Yes
See 2 more reviews by Griffblack for London
Angela R, General Manager at The Cumberland, responded to this review
13 June 2013

Dear Reviewer, Thank you for your wonderful feedback about the Thistle Marble Arch Hotel. I am glad you have had a lovely stay with us and a conference, I was incredibly proud to relay your feedback to my team. Your views are very much appreciated, we are delighted that you had such a wonderful stay and we thank you for... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Marble arch(169)
  • Oxford street(87)
  • Great location(62)
  • Hyde park(60)
  • Very good(46)
  • Star hotel(20)
  • Reception area(15)
  • Tube station(12)
  • Friendly and helpful(9)
  • Room service(5)

Additional Information about The Cumberland

Address: Great Cumberland Place, Marble Arch, London W1H 7DL, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#230 Luxury Hotels in London
#295 Family Hotels in London
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch it is perfectly located with superb service and facilities even boasting a Michelin Star among it's many accolades. It's inspiring lobby exhibit's inspirational original works of modern art, perfectly complimenting it's contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 
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Also Known As:
The Cumberland Hotel
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Cumberland Hotel

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The Cumberland
Enter dates & see best prices*
Enter dates 1 night 2 nights
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