What a 1st class Hotel. From start to finish we were treated amazingly well. Genuinely friendly staff made us very welcome. The room was spotless and had everything you could need, and the shower was something else!! We had wondered whether to include breakfast but we were delighted we did. Everything you could have wanted was there and it set... More

Lovely suit with a great location. We stayed in the King's suit, a great 2 room, 2 bath apartment. The staff could not have been nicer. Wonderful turndown service. Went out of their way for our child with games etc. Sure made my little girl feel special. They even ran to get her during lunch when the Queen's horses drove... More

We could not have been happier with our stay at The Rubens! Our room, while not large, was clean and well-appointed. And I can't say enough about their staff. Everyone we encountered was friendly and so willing to help. Dave, the concierge, jumped at the opportunity to assist us and arrange anything we needed. You can trust his helpful tips... More

This is a good hotel , the location can not be beat. The staff is wonderful , always willing to help. They go out of there way to accommodate you. Andrew with room service is great, very funny fellow! always makes you smile when you speak with him ,just like we were old friends. The room I was in 421... More

We stayed in their one bedroom apt. VERY nice, beautifully appointed with velvet wallpaper and comfortable furniture, also with a great shower (from the ceiling). The kitchen fridge was stocked with essentials for a nice breakfast. Bedroom was upstairs with very little closet space but good bed and very quiet. The staff was helpful, knowledgeable and very welcoming. Location is... More

We arrived early in the morning, + they were nice enough to give us a room to use + relax in until our room was ready. They also let us stay hours longer in our room on checkout day so that we could continue our sightseeing. The front desk staff could not have been nicer or more accommodating, + gave... More

There was no service at the afternoon tea that had been booked and after 20 minutes we left having received no contact from anyone. Our bags were forgotten about and had not been delivered after 3 hours. The evening meal was only pushed along because we spoke to a member of staff who happened to pass us by to get... More

I stayed at Rubens at the Palace as a male single traveller.Whilst there I took in two shows,one was at the Victoria Palace Theatre which was only a short stroll from the hotel,also Victoria Station is within easy walking distance of the hotel. Staff were professional and the concierge was most knowledgable. Breakfasts in the morning were delicious and plentiful... More

The room was nice and the services were top as well. Only 2 things that troubled me a lot during the journey. I'm on 5th floor and can't believe that there is nearly no wifi signal. The wifi was so poor... Otherwise, I think the breakfast could be better as well (with more varieties from one day to another maybe?)