I had booked to stay at the Shaftesbury Premier Notting Hill. Wrong! It was full (see separate review) and a taxi ride took me to the alternative Kensington Townhouse. For my inconvenience I was (supposedly) upgraded to a double room with breakfast. Fine, but Room 111 has a wonderful view of the Earls Court railway line which it backed on... More

My boyfriend booked a delux double for a romantic night in London. He was lead to believe that it had been refurbished and paid £120 for the room, we were really disappointed with the room which was tiny and claustrophobic the room literally was a 'bed' room.I called reception to check it was really was a delux and they advised... More

Old screw holes in the walls of the room, a bathroom door that didn't even come close to fitting in the frame, a TV with the worst picture quality I have seen ever in a hotel at least since the advent of digital TV (I suspect not the actual TV set's fault as it was a reputable brand and modern).... More

What can I say about my room other than SMALL. I am tall but that should explain why without moving my feet I can touch the wall near my bed and the other side of the room. The bed was a single in length but was conveniently thin on width. The show was so small I had to do something... More

My husband and I arrived at the hotel on April 29, 2013 and were met with by Gagan, friendly and professional gentleman at the front desk. When we were leaving the hotel for the day he gave us a London map, explained to us were various point of London, we had indicated an interest in seeing, were located and how... More

Arrived at the hotel on the 23rd of April only to be told due to 'unscheduled maintenance' some rooms were not available and I would have to be moved. Was not told to what Hotel, only that it was 'near paddington station' by the Receptionist who avoided all eye contact with me. Was also asked for payment. The stay had... More

10 GBP have been taken by the hotel and we have never been refunded, even after emails and two long phonecalls explaining the situation. This is besides the 20 GBP reservation insurance. I booked a deluxe double room but it was very small. Very noisy due to railway. Poor quality staff. Very slow internet connection. I can say it was... More

On arrival I was asked if I had received any emails or calls from them. A bit strange - I had received only a confirmation email with a booking reference. Apparently they had tried to contact me to advise that due to some maintenance works my room would not be available. I wasn't shocked - this had been mentioned in... More

Obviously a hotel that has seen better days. Staff were really poor, not engaging and fairly rude at times. Felt you were imposing when you asked them something. Room had tiny window overlooking a dirty wall. Tv not working with channels limited to only a few. Toilet was tiny and used towels just hung up instead of replaced. Shower was... More