We were arrived in this hotel at midnight and there is not room for us it is incredible, we were very tired and the call a taxi to went in other hotel. When i return at home with my surprise i note that they charged me 2 time the hotel room.the are thiefs i wait yet refund,
I dont raccomand...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience....
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I booked a double superior deluxe via the net thinking what a good deal.We arrived to be taken to the lower ground floor where we found the underground was by our windows,there was only half a shower door,no light covers in the bathroom,curtains that didnt fit and god only knows what was on the carpert!!.The hotel was fully booked so...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
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The first impression is the hotel is very little. The room was not bad, is enoght great, but is resetted summary. No 4 star facilities. The bed is uncomfortable, the breakfast is in another structure in the opposite side of the road, very bad if it's rainy. The staff is nothing of special, not very helpfull and they pretend not...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
I checked in here for new years, on seeing the room was not impressed.
Had a crack in the window and a socket was hanging off the wall so requested to be moved.
Once moved was next to a train line and a chimney of some kind, so requested to be moved again and was meant to be a superior...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
We booked a "Superior Deluxe Double" at the Kensington Townhouse via lastminute.com.
When we arrived it was documented we had 2 double rooms booked, after explaining that I had in fact booked 1 "Superior Deluxe Double" they amended their details, saying something to do with the server had occured.
The room we were offered was in no way "Superior" or...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
I stayed there last night and can only describe it as terrible. I was meant to stay in the Shaftsbury Kensington across the road but they'd had 'server issues' and they were fully booked. They tried to move me to their sister hotel in Paddington but I had booked that hotel as I was attending a function near there so...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
Stayed here twice now and will do again. Lots of negative reviews here so maybe I got lucky with my rooms? Last week I had a front-facing single room on 1st floor which had a little road noise but nothing too bad - there's not much traffic on Hogarth St. This week is was again a single room but at...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel London for your recent visit to London. We appreciate your comments and feel very proud that the team at the Kensington Townhouse Hotel London was able to meet your expectations and that you loved the hotel.
We look forward to welcoming you back at the Kensington Townhouse Hotel London. Thank...
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Bed bugs, bad customer service, tiny rooms, broken tv's, lights, shower fixtures and cracked bathroom tiles, and I could go on. Unfortunately I have stayed in this hotel a few times and everytime their was something to complain about. It has a serious bed bug probem so my suggestion if your staying here bring your on duvet sheet and sleep...
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
I just don't get the reviews of this hotel - I have stayed all over London as I work out of London 3 days a week sometimes and I think it is awesome - originally someone else booked this hotel for me because it was inexpensive - which worried me. Then I looked at the reviews and worried some more....
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel London for your recent visit to London. We appreciate your comments and feel very proud that the team at the Kensington Townhouse Hotel London was able to meet your expectations and that you loved the hotel.
We look forward to welcoming you back at the Kensington Townhouse Hotel London
....
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Bed bugs, cannot place one suitcase, internet never working, ridiculous bathroom
Only positive point it is near Earls Court station!
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Dear Guest,
Thank you for choosing the Kensington Townhouse Hotel for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.
Once...
More
246 Reviews
141 Reviews
