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Kensington Townhouse London

3.5 of 5
32-36 Hogarth Road | Earl's Court, London SW5 0PU, England (Formerly Hogarth Hotel London Kensington) (Earls Court)
Hotel amenities
Kensington Townhouse London
Ranked #874 of 1,077 hotels in London
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375 reviews from our community

Traveller rating
    24
    90
    61
    77
    123
See reviews for
Families
17
 
Couples
133
 
Solo
50
 
Business
64
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
southampton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 June 2013

Checking in was a bit of a problem You need to go to their other hotel to check in and as that was being refurbished it was like going into a building site.The room was quite large for a London hotel it was clean and well furnished, only one problem the cupboard that housed the microwave, smelt very strongly of... More

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See 4 more reviews by mercedeesslk for London
Shaftesbury, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 28 May 2013

I had booked to stay at the Shaftesbury Premier Notting Hill. Wrong! It was full (see separate review) and a taxi ride took me to the alternative Kensington Townhouse. For my inconvenience I was (supposedly) upgraded to a double room with breakfast. Fine, but Room 111 has a wonderful view of the Earls Court railway line which it backed on... More

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2 of 5 stars Reviewed 22 May 2013 via mobile

My boyfriend booked a delux double for a romantic night in London. He was lead to believe that it had been refurbished and paid £120 for the room, we were really disappointed with the room which was tiny and claustrophobic the room literally was a 'bed' room.I called reception to check it was really was a delux and they advised... More

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Aylesbury, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 18 May 2013

Old screw holes in the walls of the room, a bathroom door that didn't even come close to fitting in the frame, a TV with the worst picture quality I have seen ever in a hotel at least since the advent of digital TV (I suspect not the actual TV set's fault as it was a reputable brand and modern).... More

Was this review helpful? Yes 1
Manchester, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 May 2013

What can I say about my room other than SMALL. I am tall but that should explain why without moving my feet I can touch the wall near my bed and the other side of the room. The bed was a single in length but was conveniently thin on width. The show was so small I had to do something... More

Was this review helpful? Yes 1
See 2 more reviews by Brian P for London
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

Venice, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 May 2013

My husband and I arrived at the hotel on April 29, 2013 and were met with by Gagan, friendly and professional gentleman at the front desk. When we were leaving the hotel for the day he gave us a London map, explained to us were various point of London, we had indicated an interest in seeing, were located and how... More

Was this review helpful? Yes 1
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We appreciate your comments and feel very proud that the team at the Kensington Townhouse Hotel London was able to meet your expectations and that you loved the hotel. We look forward to welcoming you back at the Kensington Townhouse London. Thank you very... More

Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 26 April 2013

Arrived at the hotel on the 23rd of April only to be told due to 'unscheduled maintenance' some rooms were not available and I would have to be moved. Was not told to what Hotel, only that it was 'near paddington station' by the Receptionist who avoided all eye contact with me. Was also asked for payment. The stay had... More

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ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Kensington Townhouse London.There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality. Please accept our sincere apologies for the inconvenience caused to you upon your... More

Bucharest, Romania
1 review
1 of 5 stars Reviewed 26 April 2013

10 GBP have been taken by the hotel and we have never been refunded, even after emails and two long phonecalls explaining the situation. This is besides the 20 GBP reservation insurance. I booked a deluxe double room but it was very small. Very noisy due to railway. Poor quality staff. Very slow internet connection. I can say it was... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

London
2 reviews
1 of 5 stars Reviewed 23 April 2013

On arrival I was asked if I had received any emails or calls from them. A bit strange - I had received only a confirmation email with a booking reference. Apparently they had tried to contact me to advise that due to some maintenance works my room would not be available. I wasn't shocked - this had been mentioned in... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for your comments regarding your recent booking with us here at the Kensington Townhouse London.There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality. Please accept our sincere apologies for the inconvenience caused to you upon your... More

Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 16 April 2013 via mobile

Obviously a hotel that has seen better days. Staff were really poor, not engaging and fairly rude at times. Felt you were imposing when you asked them something. Room had tiny window overlooking a dirty wall. Tv not working with channels limited to only a few. Toilet was tiny and used towels just hung up instead of replaced. Shower was... More

Was this review helpful? Yes
ASehgal, Manager at Kensington Townhouse London, responded to this review
18 May 2013

Dear Guest, Thank you for choosing the Kensington Townhouse London for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the great inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@bestwesternpremiershaftesbury.com as per your earliest convenience.... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Sister hotel(10)
  • Court tube station(7)
  • Best Western(7)
  • Very small(6)
  • Double room(5)
  • Earls court(5)
  • CUSTOMER SERVICE(4)
  • Free internet(3)

Additional Information about Kensington Townhouse London

Address: 32-36 Hogarth Road | Earl's Court, London SW5 0PU, England (Formerly Hogarth Hotel London Kensington)
Region: United Kingdom > England > London > Earls Court
Amenities:
Business Centre Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #874 of 1,077 hotels in London
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Kensington Townhouse London Hotel
Kensington Townhouse London Hotel London
Kensington Townhouse Hotel London
Hogarth Hotel
London Kensington Townhouse Hotel
Hogarth Hotel London

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Kensington Townhouse London
Enter dates & see best prices*
Enter dates 1 night 2 nights
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