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The Grosvenor, London

4.0 of 5
101 Buckingham Palace Road, London SW1W 0SJ, England
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Ranked #182 of 1,067 hotels in London
4.5 of 5 stars 34 Reviews
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34 reviews from our community

What travellers say about this hotel
  • Victoria station(33)
  • Buckingham palace(17)
  • Standard room(15)
  • Great location(14)
  • Very good(14)
  • Friendly and helpful(6)
  • Reception area(6)
  • Would not stay(4)
  • Flat screen TV(3)
  • Chez Gerard(3)
Traveller rating
    16
    13
    2
    3
    0
Only show reviews for Family (2) | Couples (18) | Business (4)
Date Rating
charlietraveler57
Manchester, United Kingdom
Senior Contributor
21 reviews
6 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW

We decided upon this hotel for 3 reasons, reasonable price, location and the refurb. We had booked all delux rooms but this seemed to be a bit of a miss mass at check in and all the rooms i saw were of different size and location. We did not eat at the hotel as we had too many tastes to... More

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LKG2008
North England
Senior Contributor
25 reviews
18 helpful votes
5 of 5 stars Reviewed 14 February 2012 NEW

I stayed in The Grosvenor last year whilst it was undergoing modernisation. It was chosen as the best deal option through a Superbreak theatre trip. I was very impressed at the location. When I needed another hotel in London this year, I didn't even bother looking at other hotels. I find London quite stressful and the last thing I need... More

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mand_88
Staffordshire
Contributor
18 reviews
6 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

We got the room for a really cheap deal so we wern't expecting it to be very good but we were pleasently suprised. As the title says the service we experianced was great, we didn't try any food or drinks but the reception and concierge service was all you could hope for. The location is a stones throw from Victoria... More

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JAEMH
Europe
Top Contributor
64 reviews
34 helpful votes
4 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

This hotel is located in the centre of London directly connected with Victoria Station (Cirle and District lines). The atmosphere is modern with ‘grandeur’. This is however in many cases just the look. Reception was quite slow and it is remarkable that hardly any of the staff members speaks good English. The wing rooms are recently renovated, small but comfortabel.... More

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terry57Retford_UK
Retford, UK
Contributor
12 reviews
2 helpful votes
2 of 5 stars Reviewed 10 February 2012 NEW

I stayed at this hotel on business for 2 nights. The hotel itself is grand and well fitted, rooms are fine, if a little on the small size. The bathroom is good and the shower one of the most powerful I have ever encountered. Breakfast in the restaurant is a self service buffet with a reasonable choice, however, to obtain... More

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William50226
Columbus, Ohio
Reviewer
3 reviews
4 of 5 stars Reviewed 9 February 2012 NEW

Spent 3 days 25Jan-28Jan. Lovely hotel and the staff was fabulous. Terrific location to theatre district and walkable to many tourist sightseeing spots.The Big Blue and Red hop on hop off tourist city busses have a pickup stop right in front of the hotel, which was so convenient. Breafast buffet was a little disapointing but the service could not have... More

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Charley Y
London, United Kingdom
1 review
4 of 5 stars Reviewed 6 February 2012

The hotel was lovely, staff were friendly and the room was clean (although a little smaller than we expected). The only complaint I would make it that we called room service for breakfast and had a "pancake stack" which was £10, and for that price we were expecting a little more than 4 small pancakes and 4 strawberries with a... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
9 February 2012

Dear Charley Y, Thank you for your Tripadvisor review. I was pleased to read that you had an enjoyable break. Thank you for the feedback with regards to your room service, I have asked my Food and Beverage Manager to review the portion size for the pancakes served. I look forward to welcoming you back to the Grosvenor. Kind Regards... More

Minnie2511
Wrexham
Reviewer
3 reviews
6 helpful votes
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We booked this hotel in January and were really worried after seeing a lot of bad reviews on trip advisor after booking it. I was then further concerned as all the bad reviews had been removed; however, the manager got in contact with me and explained that the hotel had been taken over and completely renovated. We stayed on the... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
9 February 2012

Dear Minnie2511, Thank you for your Tripadvisor review. I am pleased I was able to contact you prior to your stay and that you had a lovely weekend away. Thank you for the feedback with regards to the servicing of the room, I have reviewed this with my Housekeeping team I hope you enjoyed Wicked and I look forward to... More

lindzmouse
1 review
5 of 5 stars Reviewed 4 February 2012

My partner and I have just returned from 2 nights at this hotel in February. We stayed here due to its proximity to the Apollo theatre where we went to see wicked. We booked directly through the hotel and got a really good rate of 180 for two nights in an upgraded room. The hotel has a very grand reception... More

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TGHV, General Manager at The Grosvenor, London, responded to this review
9 February 2012

Dear lindzmouse, Thank you for your Tripadvisor review. It is always great to receive such great feedback and I was pleased to see you had an enjoyable break. I hope you enjoyed Wicked and I look forward to welcoming you back to the Grosvenor. Kind Regards Michael Parker – General Manager More

Gobeck
S.yorks
2 reviews
3 helpful votes
5 of 5 stars Reviewed 2 February 2012

We took a weekend trip down to London to see Wicked and discovered the Grosvenor by doing a search for nearby hotels. What a find! Situated directly next to Victoria station, and round the corner from shows such as Billy Elliot and Wicked, its ideal for getting straight on the tube and being at any of the touristy parts of... More

Was this review helpful? Yes
TGHV, General Manager at The Grosvenor, London, responded to this review
9 February 2012

Dear Gobeck, Thank you for your Tripadvisor review. It is always a pleasure to receive such great feedback I hope you enjoyed Wicked and I look forward to welcoming you back to the Grosvenor. Kind Regards Michael Parker – General Manager More

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The Grosvenor, London Also Known As

  • Grosvenor Hotel London
  • Thistle Victoria
Address: 101 Buckingham Palace Road, London SW1W 0SJ, England

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