We booked two executive rooms at £130 each. When we arrived we were told they didn't have the rooms, but we could have a family room, which they said normally costs £450. We checked later and they charge £160, so we ended up paying £260 for one night. If they had told us earlier they didn't have rooms we could... More

I came with friends to visit London and i picked these apartments because it was reasonable in price and close proximity to all london westend routes. I booked executive suite and the room was spacious, clean (very important) and modern.The staff were very polite and respectful from the receptionist to the housekeepers. Excellent facilities. We all was comfortable throughout the... More

The welcome was fabulous. The gentleman at the reception was extremely friendly, so was all the staff. We arrived early and offered us to check in straight away but we was in London for a short while so preferred to explore the area. We went to Angel which was close by to the apartments and had amazing lunch at a... More

We booked this hotel as it was quite close to Arsenal stadium for a gig we were going to- just like all the other reviewers we were told that the 'stairs had collapsed" so we couldnt have our room??! What a load of crap- they obviously overbook it by A LOT then farm you out to hotels they own elsewhere.... More

Having booked AND paid for this in December, we turned up on Saturday to find they couldn't accommodate us as they were having work done on the rooms. They did arrange for a taxi to collect us and take us to an alternative (Landmark Apartments) which i believe belongs to them too. Whilst waiting on the street for the taxi... More

Apartment is just great, just the right size, very convenient, enough space for myself, my wife and 2 children, lovely, comfortable bed, fully equipped kitchen which lets you save money as you can cook full meal, large flat screen tv. I stayed five days and felt like at home. Price was good compared to other hotels in London for a... More

I visited London as my friend had a birthday party near Finsbury Park where he lives. I arrived early. The reception manager was very helpful. I left my bags and was checked in later in the evening when I came back. He was waiting for me as I was late. The hotel is clean and very comfortable, particularly the bed.... More

Booked here for 2 nights due to its location to Camden ..through Booking.Com ..on arrival we were advised that the room was not as the website shows and was a small one with no windows..so they upgraded us to a bigger one for 2 nights and only charged 1 night ...the spiral staircase to the apt was a tad narrow... More

Booked an apartment at Milestone for hubby and I to celebrate together. Emailed them 2 weeks before to check everything was ok with booking and was assured it was. Turned up, receptionist messed about with paperwork for about 25 mins (even photocopied my credit card and ID) whilst we were standing in the tiny reception with cats sniffing at our... More