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Mercure London Kensington

4.0 of 5
1a Lexham Gardens | Kensington, London W8 5JJ, England (Earls Court)
Hotel amenities
Mercure London Kensington
Ranked #484 of 1,081 hotels in London
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652 reviews from our community

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White Rock, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

An upscale Accor hotel, within a 10 minute walk from Earls Court Tube station, which has access to District and Piccadilly lines. The neighbourhood has numerous pubs and ethnic restaurants. Mine was a prepaid room, but was told they would charge my credit card 25 pounds for "incidentals" and could expect a refund within 4 days if nothing was incurred.... More

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Review collected in partnership with Accorhotels.com

Montreal Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

Stayed there 2 nights in January 2013, room was small but clean and I have nothing to complain about my stay there. Had to leave early in the morning and the girl at the reception ran behind and got me a bit of breakfast which was very nice of her. Good location and good value.

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Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 8 May 2013 via mobile

The hotel was in a good location and is well maintained. We paid extra to have a king room which was thankfully more spacious and comfortable than the 'mini' room we experienced during a previous stay. However, as per other reviews, the room was exceptionally warm and could not be cooled to a comfortable temperature. Also the temperature of the... More

Was this review helpful? Yes 1
Linforth, General Manager at Mercure London Kensington, responded to this review
13 May 2013

Dear Guest, Thank you for your review. I have replied to you on your personal email address. Kindest regards, Georgiana Pusnava Hotel Manager More

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Campinas, SP
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

A comfort hotel in London, near Gloucester Road Underground Station. The room is small for a mercure standard, it is almost an Ibis size, but is comfortable. Guest service personnel are very kind! perfect! I would probably stay again in this hotel in a future trip, and I do recommend it for my friends.

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Linforth, General Manager at Mercure London Kensington, responded to this review
13 May 2013

Dear Guest, Thank you for your positive review. We are delighted that you enjoyed your stay with us and are considering to come back and stay with us again. We look forward to welcoming you back in the near future. Kindest regards, Georgiana Pusnava Hotel Manager More

Evanston, Il
Top Contributor
178 reviews 178 reviews
103 hotel reviews
Reviews in 111 cities Reviews in 111 cities
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed 7 May 2013

The hotel's location is superb which is its top selling point. There are many fine restaurants, museums within walking distance. We upgraded to a king bed room which was fine - a very clever use of space. The hotel clerks, the breakfast help all did their best to make our 4-night stay comfortable. The hotel also has free wi fi... More

Was this review helpful? Yes 1
See 6 more reviews by angten for London
Linforth, General Manager at Mercure London Kensington, responded to this review
13 May 2013

Dear Guest, Thank you for your review. I have responded to you on your private email address. Kindest regards, Georgiana Pusnava Hotel Manager More

Inveresk, United Kingdom
1 review
3 of 5 stars Reviewed 30 April 2013

..although cleverly described as NOT the busy Cromwell Road (aka the A4), it is really. That said I enjoyed my stay as the room was comforable and clean. Stay was spoiled by the attitude of the checkout staff. Surprisingly chippy and bad tempered. So much so that I shall avoid this hotel in future. Life is to short to engage... More

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Linforth, General Manager at Mercure London Kensington, responded to this review
8 May 2013

Dear hillierp, Thank you for taking the time to post your review. I was surprised to read your comments regarding the attitude of our receptionist. Most of our guests compliment us for the friendliness and hospitality of our staff and I am sorry to see that we have failed to do so in your case. I do hope you will... More

Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 30 April 2013 via mobile

The smallest double room I have ever stayed in. You have to turn sideways to pass the bed and I have a double room to myself. No space at all with only one lift for 6 floors We will never use this company again for our staff. Breakfast only ok dried bacon and greasy eggs Don't bother

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See 4 more reviews by Chappelll for London
Linforth, General Manager at Mercure London Kensington, responded to this review
8 May 2013

Dear Chappell, Thank you for taking the time to post your comments. Our rooms vary in size from small doubles to king executive. The size of the room is clearly advertised on the website. The space issue in the small doubles has been raised in the past and we are continuosly looking at ways to improve comfort in those particular... More

Brussels, Belgium
Top Contributor
76 reviews 76 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 28 April 2013

The hotel is ideally located near Earl's Court and Gloucester Road stations. There's also the bus 74 stopping nearby. The room was of a decent size for London, with good beds, tea and coffee but also complimentary soft drinks (but no glasses and the fridge is not re-filled each day). The small fridge can also be used to store your... More

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Linforth, General Manager at Mercure London Kensington, responded to this review
30 April 2013

Dear Londinium, Thank you for taking the time to write your review. I was disappointed to read you had issues with the air conditioning in the room and had we been aware of this issue we could have rectified it for you. I am aware of the issues that we are having with the lift and as I am emailing... More

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 25 April 2013

I had a really tiny room and the shoe hotel had a dolls house feel about it. Tatty and staff not particularly attentive. Did not eat at the hotel just a place to sleep then get up and go. Beware the hotels chosen taxi firm. I took a black cab to get to the hotel and the hotels chosen supplier... More

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See 5 more reviews by Jo N for London
Linforth, General Manager at Mercure London Kensington, responded to this review
26 April 2013

Dear Guest, Thank you for taking the time to post your review. I was surprised to read your comments regarding our staff as most of our guests praise for the hospitality and attention we give to our guests. Our rooms vary in size from small doubles to king executive. Some of them can be on the small side, however this... More

Brisbane, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 April 2013

The Mercure London Kensington is ideally located just outside central London: 5 to 10 minutes walk from the High Street, Kensington and Kensington Gardens; 5 minutes walk from the Natural History Museum and the V & A Museum; 10 to 15 minutes walk from Harrods; and only 5 minutes walk from the Earls Court, Kensington and Gloucester tube stations. It... More

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Review collected in partnership with Accorhotels.com

Linforth, General Manager at Mercure London Kensington, responded to this review
26 April 2013

Dear Guest, We are very grateful for your feedback. I have shared your comments with my team and they were delighted to hear they made a positive impression. We would be honored to welcome you back on many future occasions. Kindest regards, Georgiana Pusnava Hotel Manager More

 
 
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Additional Information about Mercure London Kensington

Also Known As:
Mercure London Kensington Hotel London
Mercure London Kensington Hotel
Address: 1a Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > Earls Court , Kensington and Hyde Park , Knightsbridge / South Kensington , Paddington / Maida Vale
Amenities:
Bar/Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#270 Luxury Hotels in London
#378 Family Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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