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All 1,076 London hotels

Sofitel London St James

5.0 of 5
6 Waterloo Place, London SW1Y 4AN, England (Mayfair / St James's / Piccadilly / Green Park )
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Sofitel London St James
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94%
Ranked #13 of 1,076 hotels in London
Most recent review
5 of 5 stars Reviewed 17 June 2013
s4ffy Marlborough, United Kingdom
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1,840 reviews from our community

Traveller rating
    1,423
    316
    68
    22
    11
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Families
349
 
Couples
790
 
Solo
154
 
Business
282
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Marlborough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 June 2013 NEW

Excellent level of service from the moment we arrived. The staff were all friendly and couldn't have been more helpful. This beautiful hotel is in a fantastic location, 2 minutes walk from Regents Street.The Mall was at the bottom of the road and Piccadilly Circus at the top, we really couldn't have asked for a better spot to explore London... More

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Beaconsfield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

I visited the hotel for a very early breakfast meeting and had the opportunity, prior to the meeting, to look around the magnificent ground floor, the entrance hall is cavernous yet elegant with an almost floor to ceiling glass wall with the history of the original owners of the building. Once out of the magnificent ex banking entrance hall the... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
17 June 2013

I thank you for such wonderful a feedback. I am most pleased to hear that your first experience in the hotel was magnificent. We look forward to welcoming you also in our rooms, as St James Bar, our meeting rooms as well as in our So-SPA. Au revoir, Denis More

Brisbane, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Great location, so close to many great sights and very easy to walk to so many places. Initially we were a bit disappointed that we were unable to check in as our room wasn't ready (this was at 4.30pm despite check in time being 3.00pm) However this was made up for by giving us a late check out on departure... More

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See 2 more reviews by Roslyn E for London
D_Dupart, General Manager at Sofitel London St James, responded to this review
14 June 2013

I thank you for your positive feedback. I am glad to hear that the whole team has provided you with a genuine welcoming and attentive service. I am sorry for the late check-in. I will make sure this does not happen again as it does not reflect at all our normal standards. I thank you for recommending your friends and... More

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 June 2013

Great Location I was very disappointed with the room i expected more considering the room was a luxury room. the hotel was in a great location very close to theaters . service was very good and the main hotel was very nice.

Review collected in partnership with Accorhotels.com

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D_Dupart, General Manager at Sofitel London St James, responded to this review
11 June 2013

I thank you for your feedback and for sharing your overall enjoyable stay. We are indeed centraly yet quietly located on Waterloo Place. I thank you for pointing out our very good level of service. This will serve as an encouragement to all the staff to keep on providing such standards. Looking forward to welcoming you back. Au revoir, Denis. More

Ramat Hasharon, Israel
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 June 2013

This is the second time we stayed in Sofitel London. Our first stay was very good and we came back again. Unfortunately this time we got a less convenient room for the same rate. When we complained we were transferred after one night to a similar room that we had in our first stay. As a VIP Sofitel member i... More

Review collected in partnership with Accorhotels.com

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D_Dupart, General Manager at Sofitel London St James, responded to this review
11 June 2013

I thank you for your feedback. We try our utmost to satisfy our guests requests however room type allocation is subject to our availability. We did not have the availability to upgrade you upon your arrival however we have met your expectations as soon as we could. I look forward to welcoming you back. Au revoir, Denis More

Mansfield, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 June 2013

This is the second time in 2 years that we have stayed here and will be more than happy to stay again . Apart from its central location the staff are simply superb and deserve every accolade for making this a wonderful place . High Tea in the lounge and dinner in the restaurant were memorable events with great service... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
7 June 2013

Indeed we are centrally located yet on the quiet Waterloo Place. This is extremely convenient for both professional and leisure purposes. I thank you for pointing out the overall superb service provided to you all over the hotel and especially the one in our restaurant The Balcon as well as in the Rose Lounge for the Afternoon Tea. We love... More

Steenokkerzeel, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 June 2013

Last week I had once again the great privilege to stay in the Sofitel St James, i.e. my favourite hotel in London. Not only is the location exceptional but the quality of the accommodation and the staff are wonderful. As many staff members have been there for a long time I never feel like just a guest but as a... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
5 June 2013

I am extremely thankful to you for this wonderful feedback! We are the ones with a great priviledge to have you staying at Sofitel London St James. Indeed we genuinely love to pamper our guests. Not customers. Guests. Our service from the heart touches also their heart and I am glad to hear that you have felt so. We all... More

1 review
5 of 5 stars Reviewed 2 June 2013 via mobile

Never reviewed before but compelled to do so following recent visit. Booked double room via lastminute.com to celebrate our anniversary and attend an afternoon function. We were greeted by pleasant and friendly staff who seemed genuinly interested in our stay. We were given a room upgrade and surprised with an anniversary confectionary in our room, which made our day. Our... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
4 June 2013

We try and never miss any anniversary or birthday. It is too important a step. I thank you for highly recommending Sofitel London St James as we genuinely love to look after all of our guests. Looking forward to your next stay. Au revoir, Denis More

Grapevine, Texas
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 June 2013

We were here only two nights at the end of a three-week trip to Europe and wanted a place within walking distance of the theatre, the National Gallery, etc. We also wanted it to be quiet and of good quality. Sofitel St. James met all our qualifications. It is a lovely old building which has classy elegance everywhere you look.... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
4 June 2013

Indeed our central yet quiet location is one of our assets. We are at a stone's throw from London's main attractions. I thank you for mentioning the friendly and helpful staff as we really love to indulge all of our guests. Looking forward to welcoming you back. Au revoir, Denis More

Westville, KwaZulu-Natal, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 30 May 2013

We stayed at the Sofitel, St James in London for one night. When entering the foyer one becomes aware of the fact that this is a 5 star hotel - the flower arrangements were so special as if every one was made for each guest! The friendly staff at the door and at the counters welcomed us and made us... More

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D_Dupart, General Manager at Sofitel London St James, responded to this review
31 May 2013

I am really glad to hear that the whole team has pampered you as we do it with all of our guests. We cannot help it. I thank you for mentioning the "excellent" food served in our restaurant 'The Balcon'. We proud ourselves in offering the freshiest seasonal products on the market. We look forward to your next visit. Au... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Piccadilly circus(39)
  • Very good(32)
  • Great location(26)
  • Trafalgar square(21)
  • Buckingham palace(20)
  • Room service(17)
  • Friendly and helpful(7)
  • Brasserie Roux(7)
  • Comfortable bed(6)
  • Free internet(5)

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotels in London
#9 Business Hotels in London
#12 Luxury Hotels in London
#43 Romantic Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features "The Balcon" French brasserie, the St James Bar elegant cocktail bar and the sumptuous Rose Lounge. It is also the perfect place to unwind with the gym and relaxation space, So FIT by Sofitel, and So SPA by Sofitel, a new kind of Spa experience. ... more   less 
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Also Known As:
Sofitel St James London Hotel
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
London Sofitel
Sofitel St James

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