Stayed for 3 nights to visit the Leonardo exhibition.
Hotel is beautiful, check in was great, we sat, were given a drink and all was brought to us, then a tour of the hotel.
Room was nice, if a little small, bed amazing, so comfy!, lovely linens and cosmetics in bathroom, my only criticism is that there was a dearth...
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I thank you for your praise regarding Sofitel London St James. The title of your very positive feedback sums up the advantages of the hotel and I thank you for that.
I am really glad that we have achieved your expectations in terms of high standards of service.
Upon your next visit we will gladly take you to the So-SPA...
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This place was fantastic I only wish I could give it seven stars
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You really made my day! Thank you! I couldn't be happier to hear your praise regarding Sofitel London St James.
I then look forward to your next visit in our fantastic place.
Best regards,
Denis Dupart
General Manager
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No big surprises just Sofitel expectations met in a city where expectations sadly need to be lowered at times. Staff friendly and helpful. Room and bathroom could use an upgrade but that's only because I tend to stay in newer hotels.
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I am really proud of all Sofitel London St James team members as we have met your high expectations in terms of standard of service. Indeed our everyday aim is to indulge all of our guests.
I look forward to your next visit.
With my best regards,
Denis Dupart
General Manager
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Quite frankly hard to find a negative to this hotel. We stayed for a weekend and enjoyed the proximity to Piccadilly Circus and Covent Garden. Only a 15min walk to the theater area. Amazingly peaceful and quiet considering the area. We've stayed in other Sofitel hotels around the world, but this has got to be my favorite one so far....
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I am truly proud of Sofitel London St James being your favorite Sofitel hotel worlwide. Yet each and every Sofitel hotel has its own charm.
Our everyday aim is to provide an enjoyable and memorable experience to all guests. I am so glad we have fulfilled your expectations. Our Guest satisfaction being our utmost reward.
Regarding the plug in the...
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My partner and I have just stayed at the sofitel st James for the first time and having stayed in 5 star accommodation several times before on London, can honestly say that this hotel tops that lots for service and location. It wa my partners birthday and not only were we upgraded but there were balloons and a cake in...
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It was truly a pleasure to happily surprise your partner and you for your partner's birthday. Our aim is to bring cheerful moments to all of our guests for them to have memorable stays with us.
As you have pointed this out in your positive feedback, Sofitel London St James is a haven of peace in the very heart of...
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Room service could be improved. I had tea bags in my room but failed to find a tea cup. That is really strange. Breakfast starts at 6.30 (rather than at 6 am which would be more convenient) and service is too slow.
Tthe rest was really great.
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Indeed it is weird that mugs were missing in the room. I take good note of your constructive feedback. I am also sorry to hear that room service did not fully satisfied you. A feedback is always important so we can fit to guests taste. However, those 2 issues did not alter the great experience you have had at Sofitel...
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We spent 4 nights at The Sofitel over Christmas time. What stands out the most is the staff. Every single employee goes out of their way to make sure you are happy and comfortable with the hotel. I have travelled quite a lot, and I always stay at 4 or 5 star hotels. I can honestly say that K have...
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I thank you so much for telling TripAdvisors surfers not to stay anywhere else in London than at Sofitel London St James. I am really glad that we have provided you with memorable moments. It is always a joy for us to make all of our guests happy.
I also thank you for mentioning our award winning So SPA which...
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I've had afternoon tea at a number of fancy hotels in London and this was the least good place I've been. It was an amazingly pretty venue, with comfy rose sofas, attractive toilets and beautiful decorations but unfortunately the food (and amount of it!) let it down.
We were presented with 4 slim finger sandwiches each (the equivalent of 2...
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I am truly glad you have enjoyed our exclusive and fine venue, The Rose Lounge. The delicate pink shades decoration gives a genuine English atmosphere complimented by the peaceful ambiance created by the harpist, to further enhance an enchanting experience.
Your feedback is extremely important to us as we try and fit to our guests taste and be more flexible...
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If you enjoy graceful peace and quiet in the heart of a busy city, come here.
If you enjoy a respectful but warm (yes, forget your prejudices, I do really mean WARM - "ici, on ne fait jamais la moue!") French flavour to your stays, come here.
If you have enough money or access to good corporate expenses, come here...
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It feels very rewarding to hear our guests satisfaction and I thank you for pointing this out. Our daily aim is to fulfill our guests expectations. We genuinely indulge them and I know that notice it.
Our Executive Chef, Vincent Menager, was truly happy to have provided you with an authentic taste of French/English cuisine using only the freshiest products...
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422 Reviews
277 Reviews
1,068 Reviews
