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Sofitel St James London

5.0 of 5
Waterloo Place, London SW1Y 4AN, England
Hotel amenities
Ranked #6 of 1,067 hotels in London
4.5 of 5 stars 1229 Reviews
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1,229 reviews from our community

What travellers say about this hotel
  • Piccadilly circus(24)
  • Very good(24)
  • Room service(24)
  • Trafalgar square(22)
  • Buckingham palace(14)
  • Great location(10)
  • Brasserie Roux(10)
  • Friendly and helpful(9)
  • Free internet(7)
  • Would highly recommend(3)
Traveller rating
    960
    197
    43
    20
    9
Only show reviews for Family (195) | Couples (501) | Business (172)
Date Rating
Akwatyka
Cannes, France
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 26 January 2012

I live in Slough for my studies, but my mother came to London for a week end, so we decided to book a hotel in central London to be able to shop. Being French, she went for the Sofitel St James, which was close to Piccadilly Circus. The decoration was very french, or the way french people "see" the UK.... More

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MrJimd
Melbourne, Australia
2 reviews
1 helpful vote
5 of 5 stars Reviewed 25 January 2012

Congratulations to the management and staff at this hotel. Great service, without being overbearing. Simply perfect. A special thank you to Paul at The Balcon Restaurant and Leonidas at front desk - always went out of their way to assist us. The only place to stay in London. More

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Brian365
United Kingdom
Senior Contributor
25 reviews
36 helpful votes
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Stayed at this hotel for 2 nights on a weekend visit to London. Booked through Travel Republic several months in advance but at a very good rate and included breakfast.The Hotel was excellent throughout our stay and the staff were very attentive. Breakfast was probably the best we have experienced even catering for my Wife's Gluten Free diet. Had the... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
24 January 2012

Our utmost reward is to hear delighted guests speaking about their stays at Sofitel London St James. Everyday we try and provide the best service we can as we do it with our heart for guests to have mostly enjoyable and memorable experience with us. Vincent Menager, Executive Chef at our restaurant The Balcon, was happy to have provided you... More

Christian B
Lausanne, Switzerland
1 review
5 of 5 stars Reviewed 23 January 2012

If you have to go to London, no hesitation you should book at Sofitel St- James. The hotel is very well located, with an excellent service. More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
24 January 2012

I thank you for your straight to the point feedback which mentions 2 of our trump assets: our central location and extremely care about our guests. Once again I thank you for pointing those 2 points out and I look forward to your next visit at Sofitel London St James. Best regards, Denis Dupart General Manager More

-=BigDUK=-
Huddersfield, UK
Contributor
20 reviews
21 helpful votes
5 of 5 stars Reviewed 22 January 2012

Stayed here for only one night on a trip down to London. Arrived around 1045, doorman helped us with our luggage and we where greeted inside, checked in quickly, even though we where early, and were made to feel very welcome and told about all e facilities available. The lobby is impressive, balcony with a piano and plenty of fresh... More

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AnthonyCG
Adelaide
Contributor
14 reviews
4 helpful votes
5 of 5 stars Reviewed 22 January 2012

We had a lovely three day stay here. Extremely comfortable bed, friendly and helpful staff - especially accommodating as they let us into the room even though we arrived at 6 in the morning, good breakfast, good spa facilities. The bathroom was a good size. Everything was what you'd hope for when you're paying 500 pounds per night. Which is... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
24 January 2012

I am very pleased to hear that you had a terrific time with us. It always rewarding to get such feedbacks for the whole team. Indeed our main concern is to take care about our guests and to indulge them as much as we can. I hope to have the pleasure in welcoming you again at Sofitel London St James.... More

FLLtourist
Ft. Lauderdale, FL
Senior Reviewer
9 reviews
35 helpful votes
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

My partner and I stayed here for 4 days in January. We had a luxury room. Through the concierge, we arranged to be picked up at Heathrow. We were greeted by Mark, who was the nicest dressed of all the various car service drivers waiting for passengers. When we got closer to the hotel, he notified the staff that we... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
24 January 2012

My whole team and I really enjoyed reading your positive feedback. Indeed our main aim is to indulge all of our guests. We truly have a passion for them. I am most pleased to hear that you felt our genuine way in providing our high standard of services. Vincent Menager, Executive Chef at our new restaurant, The Balcon, was glad... More

cc c
Paris, France
1 review
1 helpful vote
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

Sofitel is very well located and the service is excellent. i am never disappointed when i am there. the staff is dedicated to the clients. More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
19 January 2012

I thank you for mentioning all those extremely positive points in your feedback. I was pleased to share it with my whole team. Indeed we are passionate and we truly care about our guests. I am glad that this is obvious to our customers. I look forward to your next stay with us. Best regards, Denis Dupart General Manager More

Sylvester1975
London, United Kingdom
Top Contributor
52 reviews
22 helpful votes
5 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

It's not often that I write a review about a hotel that is almost faultless. This is one of those rare reviews. Where to start? Stayed here for six nights around Christmas 2011. We chose the hotel because of TA reviews and it's location - literally around the corner from Trafalgar Square and a 10 min walk to Bond Street... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
18 January 2012

I am extremely touched by your praise regarding our high standard of services. We do our utmost to indulge our guests and we do it with our heart. I assume people notice that we are genuine. Our newly refurbished St James Bar and restaurant The Balcon are our pride. We have put a lot of efforts to come up to... More

SLPOhio
Ohio
Senior Contributor
24 reviews
13 helpful votes
5 of 5 stars Reviewed 15 January 2012

I used the SoFit center every day. There is a relaxation room in the fitness center that requires someone at the front desk to use their "key" to turn on the equipment. You are supposed to visualize that you are in the womb. Spa-ish music plays. Weird, huh?! There is a jacuzzi shower in the fitness center that combines wall... More

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SofitelStJamesLondon, General Manager at Sofitel St James London, responded to this review
16 January 2012

Indeed we may be qualified as a small French island in the very heart of London as many of the staff members speak French however our mutual language to communicate with guests and between us is English. We have tried and implement an atmosphere of English tradition combined to a touch of French elegance in the hotel. I am glad... More

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Sofitel St James London Also Known As

  • Accor St James London
  • Sofitel London
  • London Sofitel St James
  • London Sofitel
  • Sofitel St James
Address: Waterloo Place, London SW1Y 4AN, England

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Sofitel St James London
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