Walking distance to Buckingham palace, westminister, the tube and all the sites. Great location for any tourist.
Two tube stations nearby, Victoria station is further away but has many connections.
The service in the hotel was good. Do not expect 4/5 star hotel rooms as the building is old - like many London hotels. However, the hotel management have strived...
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The exterior of this hotel is beautiful, and the location is right in the heart of some of London's major sights.
The place was undergoing some refurbishments when we stayed (January 2012), so reception was a bit of a jumble and there is quite a lot of noise during the day. Additionally, a large development is being built across the...
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Dear twisterwheelnut,
Thank you for your review. Whilst I was delighted to read that you enjoyed the service provided by the team, I was equally disappointed to read that you did not entirely enjoy your experience. We have been carrying out some work in our lobby and all the noisy work is now completed and we have opened our new...
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The staff is outstanding with great attention to customer needs and requests, from restaurant to doorman to concierge to housekeeping. But, the front desk staff stands out, it seems that they just can not do enough for you to make sure that your stay is most pleasant.
I stayed in one of the renovated rooms which was beautiful and I...
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Dear Zafi G,
Thank you for your great review and your complimentary comments regarding your recent stay with us. I have shared your comments with the team and we are delighted that you enjoyed your stay with us. We are delighted that we can boast a new reception desk and Hamptons Bar and as I have mentioned before, we hope...
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Although this hotel is only a stone's throw from my of office, the deal we got on the room made it a worthwhile base for my wife and I whilst in London celebrating my birthday.
There is major renovation work going on, which we were warned about, but our room, on the 3rd floor had already been refurbished.
We didn't...
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Dear Rob_Anderson_UK,
Thank you for your review and happy belated birthday! The team and I were delighted to read that you were able to enjoy your birthday weekend with us and you found the hotel great value and a good base so you could enjoy London (despite also working here!).
We hope to have the opportunity of welcoming you back...
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The hotel is very very tired and the service is not upto scratch. Definitely not value for money. The room service food is average but the speed of service is decent. The staff at the Hamptoms bar are friendly but those at the Quilon restaurant are indifferent (the managers). Breakfast at Bistro is average with varying levels of service and...
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Dear anirudhvb,
Thank you for your review for October 2011. Whilst we are delighted that you have taken the time to review your stay with us, I was very disappointed to read that your stay did not meet your expectations and that you found some aspects of the hotel not up to the standard that you were expecting.
We are...
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If were to describe our stay at the St James in one word, we would stay 'wonderful'. From the moment that the doorman tipped his hat on our arrival till we left five days later, we fully enjoyed the friendly and efficient service of all the hotel staff. Our very clean room overlooked the main courtyard and though works were...
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Dear C &M Cassar,
Thank you for completing a review for your recent stay with us. It is fantastic to read that you enjoyed your stay from your arrival and the 5 nights. Despite the works that are being done, it is great to read you were not disturbed as we try to carryout any work during 'socialable hours' and...
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Stayed at this property for 6 nights although renovations were underway (we were advised prior to booking). The staff were very warm and could not do enough to meet all of our needs.... Booked tours, arranged Restaurant bookings and transport. The rooms are large which was a big surprise for London. The renovations did not effect our stay in any...
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Dear MGW_Sydney,
Thank you for completing a review for your recent stay with your family. We were delighted to read that you enjoyed your 6 night stay with us and found the hotel comfortable and the service provided by the team to meet and exceed your expectations. I am delighted to read that you were not disturbed by any of...
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I have just returned from 3 nights at the Crowne Plaza St James's, having been taken in by the Laterooms site deal listed at the beginning of January of a double room normally costing per night £700 for just £99 plus a £15 special deal for cooked breakfast. The saying "if it sounds too good to be true then it...
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Dear marinablue,
Thank you for completing a comprehensive review of your recent experience for your stay at the Crowne Plaza London St James. You have highlighted many issues not only with the room but in the general operation as well as the breakfast offering.
The team and I are in the process of addressing the issues in room 767 that...
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Only stayed in this hotel for one night, we never ate here, or used any of the facilities, the hotel was having some renovations done, and this included the Michelin star Indian restaurant which was closed due to the building work. We were heading up to Gatwick the next day so this is why we chose this hotel the location...
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Dear jerseymick,
Many thanks for your review, despite the short time that you stayed with us, I was delighted to read that you generally enjoyed your stay. We will try to establish your room allocation and so we can address your comments regarding the room. We are very fortunate to have such a great location that you can travel relatively...
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we enjoyed this hotel a lot. It was very clean and modern. The staff were very helpful and the breakfast was delicious. The travel time to the city was about 15 minutes. Compared to the price of the other hotels closer this was a very good deal. The hotel does have free wifi, and a very nice business center and...
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Dear AmandaWillis1980,
Thank you for you 'Great' review! I was delighted to read that you enjoyed our hotel a lot from the rooms and staff to the delicious breakfast. However long or short your stays are, we will always try to tailor your experience around you and ensure that we try to meet and where possible exceed your expectations.
You...
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