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Novotel London ExCeL

4.0 of 5
7 Western Gateway, London E16 1AA, England
Hotel amenities
Ranked #207 of 1,068 hotels in London
4.0 of 5 stars 449 Reviews
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450 reviews from our community

What travellers say about this hotel
  • Very good(13)
  • City airport(12)
  • DLR station(8)
  • Friendly and helpful(4)
  • Reception staff(4)
  • Sofa bed(4)
  • Mini bar(4)
  • Buffet breakfast(4)
  • Docklands Light railway(4)
  • Rooms are spacious(3)
Traveller rating
    146
    219
    55
    25
    4
Only show reviews for Family (107) | Couples (106) | Business (95)
Date Rating
keith w
Chelmsford, United Kingdom
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 15 February 2012 NEW

Booked this hotel last minute through late rooms for £95 for a superior room inc breakfast. Very nice hotel, spacious rooms with separate wc and shower/bathroom which is always handy. Breakfast was excellent and available until 12 which is always a winner when you've been out the night before. Parking is £15.00 overnight in the secure underground car park. One... More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
16 February 2012

Dear Reviewer, We are thrilled to read your review on our hotel and thank you for choosing to stay with us at the Novotel London ExCeL. I would also like to thank you for the positive comments and feedback regarding our service and facilities and I am pleased you enjoyed our Upper Deck breakfast on Level 1. We hope you... More

R8SKM
North Yorks
Senior Contributor
22 reviews
146 helpful votes
3 of 5 stars Reviewed 14 February 2012 NEW

This was my second stay at the Novotel ExCel in the past 6 months and I was less impressed this time. Check-in was pleasant and the rooms, beds and pillows are all fairly comfortable as before. The location is good for ExCel (obviously), the O2, City Airport and Canary Wharf. Even Stratford and the Olympic Park are within relatively easy... More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
16 February 2012

Dear Reviewer, Greetings from Novotel London ExCeL, Royal Victoria Dock. I would like to thank you for taking the time to share your feedback about your recent stay with us. I am pleased you found the location convenient for the ExCeL London (Exhibition centre) and ICC (International Convention Centre), the O2 Arena and Indig02, London City Airport (LCY), Canary Wharf... More

k s
Brighton, United Kingdom
2 reviews
4 of 5 stars Reviewed 11 February 2012 NEW

Recently stayed at the London excel Novotel and had a lovely experience. Staff were friendly and professional, room was clean and hotel was in a great location. My only negative was that the pillows could be improved in the room as I found them to be uncomfortable. More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
13 February 2012

Greetings from the Novotel London ExCeL, Royal Victoria Dock I would like to thank you for taking the time to share your comments about your stay with us. I have shared your feedback with our team, so that they are aware of their contribution in helping to meet your expectations. Your comments are highly appreciated, positive feedback from satisfied guests... More

ajmull
ajmull
Senior Reviewer
8 reviews
6 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW

I first stayed here in November, being lucky enough to get a room for £55 with Last minute.com Now that I know how to get it cheaply I stayed again on Feb 6th, £65 inc Breakfast. Its obviously not Central London, but on balance its worth the 30 min trek out. The rooms are really good standard with good beds... More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
11 February 2012

Warm greetings from Novotel London ExCeL, Royal Victoria Dock I would like to thank you for taking the time to share your comments about your stay with us. I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. Your comments are highly appreciated, positive feedback from satisfied guests... More

Containsnuts
Essex
Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed 29 January 2012

We have stayed here 3 or 4 times and have always enjoyed this hotel. The staff are friendly and courteous though the one lady at reception seemed a bit under pressure as we had booked 3 rooms. The electronic room card needed a bit of encouragement and you need this to access the first set of elevators. On here there... More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
30 January 2012

Dear Reviewer, Thank you for choosing the Novotel London ExCeL, Royal Victoria Dock for your recent stay in London. It’s always pleasing to receive feedback from our valued guests. In January 2012 we installed two new medium pillow’s (alongside the two existing firm pillow’s installed late last year) into every bedroom. My apologies if this wasn’t the case for your... More

jayne0808
Posted by an Accorhotels.com traveller
Whitley Bay, United Kingdom
5 of 5 stars Reviewed 26 January 2012

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
28 January 2012

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Bass63
Helsingborg, Sweden
Contributor
13 reviews
24 helpful votes
4 of 5 stars Reviewed 23 January 2012

I have recently stayed at the Novotel London Excel with my family and one other family, totally 4 adults & 3 children 8-10 years old, for a long weekend, and we were very pleased with both the hotel and the location. The standard rooms are a bit small for a family and the extra sofa bed is not the best... More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
28 January 2012

Dear Reviewer, Thank you for choosing the Novotel London ExCeL, Royal Victoria Dock for your recent stay in London. It’s always pleasing to receive feedback from our valued guests. I am very pleased to learn you enjoyed our hotel and location, as well as breakfast in our Upper Deck Restaurant on Level 1. We hope to see you again at... More

jammydodger0905
London, United Kingdom
Senior Contributor
29 reviews
17 helpful votes
3 of 5 stars Reviewed 22 January 2012

I have given this hotel an average rating because my biggest bug-bear with hotels is bed comfort. This hotel is relatively new, its location is great and has good facilities and restaurants surrounding it. It is light, modern and has some lovely views. The manager was extremely helpful with a billing issue. HOWEVER, the one thing that lets it down... More

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
28 January 2012

Dear Reviewer, Thank you for taking the time to tell us about your experience at the Novotel London ExCeL. Please allow me to express my apologies for any discomfort you experienced during your stay with us. We do offer mattress toppers for guests should they require them. Each bedroom offers four brand new pillow’s, two of which are stored in... More

Hulya1
2 reviews
5 of 5 stars Reviewed 20 January 2012

Stayed there for one night and it was fantastic. The hotel was more than what i expected. The room was a very good size with a comfortable bed. The view was great. Will stay there again in the future. More

Was this review helpful? Yes
Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
28 January 2012

Dear Reviewer, Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback. Your review serves as a great motivator to the team here at the hotel and I am delighted to read that you had such an enjoyable stay with us. I will be sure to pass your feedback onto our staff. I... More

Posted by an Accorhotels.com traveller
London, United Kingdom
5 of 5 stars Reviewed 8 January 2012

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Mark Hardy, Operations Manager at Novotel London ExCeL, responded to this review
9 January 2012

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Novotel London ExCeL Also Known As

  • Accor London Excel
  • Novotel London
  • London Novotel
Address: 7 Western Gateway, London E16 1AA, England

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