The Royal Lancaster Hotel, Hyde Park, London was absolutely outstanding. It was my birhtday so we were upgraded from a deluxe room to the Royal Park Suite, had a bithday cake, balloons and invited to afternoon tea. The service and staff were all excellent, I honestly felt special that weekend. We enjoyed ourselves so much I have just booked to... more

I was a bit worried about not having a toilet in the bedroom but being on a budget thought "it'll do" - it really wasn't a problem at all. The toilet was literally 15 seconds away, and was always spotless and fully stocked with loo roll! The room itself was really big and comfortable. The only problem was it was... more

I booked the Executive suite for 2 nights as a surprise for my sister's birthday. We were upgraded to the Royal suite. The suite was huge with large windows overlooking Hyde Park and views of the city. That was an experience of a lifetime. The Room and views were fantastic. We had a lovely dinner at the Thai Restaurant. The... more

We were looking for a decent hotel, centrally located and at a reasonable price. The Lancaster fitted all our requirements and more. It is clean and while the rooms could be more spacious we were out most of the time and this is London after all. The service was great and the location fantastic being 50m from the entrance to... more

When I booked I presumed that there would be an ensuite bathroom. There was a shower in the corner of the room and a sink but the toilet was across the landing - rubbish. No lift. Pillows were rock hard as well. For the price I would much prefer to stay in a travel lodge type hotel where at least... more

We found this quaint little place near The British Museum, located on a very quiet street midway between the beautifully tranquil Russell Square and Bloomsbury Square (neither one more than 100 yards from the front door). Location in Bloomsbury is outstanding, a few blocks from the Russell Square underground (Piccadilly line, direct underground to/from Heathrow). The hotel has no elevator... more

They did not have any garden rooms available, but my sister and I were given a first floor (one level above street) street-facing room. We did not have an issue with street noise beyond normal city sounds. There were one men's and one women's toilet for sharing by about three rooms - I never saw anyone else coming or going... more

Stayed at the Lancaster for one night with work. Booked a standard double room. Just assumed this would have a bathoom too however when I got in the room, it had a shower and sink but no toilet. There were seperate mens and ladies loo's up the corridor. Very weird seens as the rooms were nice and the shower and... more

I was treated as if I were a flight risk. On check-in, credit card was run and closed out for full 4-day stay. Asked about local calls. Staff could not tell me estimated charges and recommended I buy a phone card. Tried to call with phone card, but room phone was "blocked." Was asked to pay 20 Pound deposit up... more