Hotel is first class on Jermyn St and handy for all West End attractions and shopping. Near to Green Park and tube station as well as Buckingham Palace. Room is good size, excellent en suite and TV has all the normal channels including Sky Sports if you are not going out. Dinner in hotel was excellent and a great breakfast... More

I stayed here on a business visit and found the service faultless and enjoyed very much the buffet breakfast each morning. I came back with my family and was quite disappointed by the drop in quality. Front desk did not make a very good impression this time round. The breakfast spread that I raved on to my wife about was... More

I was on the lower ground floor, it was smelly, noisy and the beds were really uncomfortable...worst night sleep More

Excellent hotel. Staff more than helpful. Rooms immaculate. Location could not be better. Would highly recommend and will stay here again. More

If you like to go back to basics, this is the place to be: tiny rooms (max width 2m), lukewarm water only and the shower has no water pressure so it takes about 15 minutes to rinse your hair. No hairdryer that works, no lift, no comfort, lots of funny smells, traffic noise 24/7 and you can hear everything your... More

We booked a triple room for 3 adults and ended up with a double bed and a pull out sofa which was unbearable and should have been thrown out years ago. There was only 2 cups. The breakfasts that came were not what we ordered and the waitresses struggled to understand. The room was very expensive for what we got.... More

I would never even put an enemy in this hotel - it's the worst I have stayed in in the whole world, and I've stayed in some terrible places! The rooms are tiny (there was no room to put my suitcase down in the room), the manager won't speak to you when you want to complain and they call themselves... More

On walking into my room I thought I had gone into the broom closet by accident. There was just room for a 6 foot bed no room for me and my bag in what little floor space was left. The shower stank of dampness and had the musky smell of a room left without any ventilation. The extractor was not... More

Stayed in this hotel on business in October, and was never so glad to leave. The hotel is dirty, the room standard is below that of a two star and the staff are indifferent if not ignorant, using the 'we don't understand' card constantly. The room considering the cost of the hotel is very small and the bathroom the size... More