Being on a budget, the stay at the Excelsior was ok. In honesty though, we didn't get much more than you would at some YHA's around the country. Check in is confused to say the least. They have you check-in in their 'sister' hotel just next door, which, not like the Excelsior, is very swish and sparkly; however...the hotel's definition... More

I was in a third floor room and biggest complaint is how absolutely awful the wifi connection was up there. In and out and slow! At one point I went down to the first floor, sat on the steps, and did what I needed to do. I would've been happy if I'd just had reliable wifi!! My advice to them:... More

Hello I stayed in Excelsior Hotel 12 - 14.04 for my birthday. I was shocked when I saw the room. It was really small and did not look nice. My mom made the booking and she watched the wrong pictures of the room so from that this disappointment probably came. Shower was okay, it was clean and we had warm... More

We were there for only few hours before we go to Paris.. we reached the hotel @ almost 1am and we have train to catch the next morning. luckily they wait for us even we tell them our eta arrival is @11pm then they told us our room has been sold to others but they give us another apartment with... More

Just had to say how impressed I was with this hotel! Was stopping in London for an event with work so wanted something close to Kings Cross and the event itself. Little did I know that this little gem is less than a 5 minute walk from Kings Cross situated in a lovely little square that seems miles away from... More

A friend of mine and me booked the Excelsior, very close to King's Cross and St. Pancras stations, for 2 nights. I explicitly mentioned in the reservation that I need two separate beds. This was not of interest for the hotel, even more, they tried to squeeze us into a tiny room with a bed not wider than 1 m,... More

Pluses: Brilliant location a stones throw from Kings Cross/St. Pancras on a quiet, safe square. The rooms are newly refurbished and modern and the staff are friendly enough. Minuses: We booked the 5-person room for 2 nights and when we arrived they showed us to a 4 person room. Their solution was to offer us a 4 person and a... More

I stayed here for 6 nights with my bf in feb 2013. The location of the hotel was great, right by kings cross station, so was good to use both the rail and metro networks. The hotel was also situated in a quiet area off a side street near euston rd. The room itself was ridiculously small especially the bathroom.... More

it is very well situated for kings cross station, only a 5 minute walk away. it looks ok from the outside, they even gave us a family room instead of a double. but when we asked for a remote to operate the tv they said it must be in the room and they would check, they didn't. we complained when... More