We booked a "secret hotel" deal and ended up with this hotel. We weren't sure what to expect because of all the terrible reviews, however we quite enjoyed our stay at Opulence. There is no lift, and we were on the top floor, so getting your bags up there was very difficult. The room faced out onto the main road... More

this hotel has been remodelled recently. this is a typical home from 19th century which was converted to bed and breakfasts in the 60's. they renovation overall is nice but BEWARE-NO LIFT-so if you get a room higher than the ground floor you are schlepping it up nearly 100 steps. The staff helped with luggage but space is cramped and... More

The place looks nothing like the internet photos. We had confirmed bookings and had even paid but when we arrived no room and no idea what to do with us. They offered a quad room in earls court instead of two doubles that we booked. I had to book elsewhere - be warned they are happy to take your money... More

Beware do not trust you have a booking at this place. We booked through Hot Wiz and had a confirmed booking and our full amount of money was taken. We turned up tonight and were told that they were booked out. We had two rooms booked. They tried to blame Hot Wiz, but this was a load of crap, they... More

Looks great from the outside..we had booked two single beds, 1 room, and had confirmation by email. On arrival 'we have no double singles' ..but you still took our booking? Given room in basement ( 1 bed). Ok, long day travelling, fancied a brew..kettle, cups but no tea or coffee! Found 'the manager' in the breakfast room told him I... More

It astounds me that this hotel is 4 star. It is a grubby, shabby establishment with terrible service. Our hearts sank as we entered the dirty glass door, past the frayed carpet and up to the reception which is positioned half way up a staircase. the receptionist was a sharp, rude individual that barely spoke English. It just got worse.... More

Location is pretty good - 10 min walk from Oxford Street and the tube. Beds were also quite comfy. The only reason my husband and I went to this hotel was because we used the service Expedia had where it hides the hotel name prior to booking so you can get a room for a cheaper rate. Little did we... More

This is not a 4 star and is probably a good 1 star, it's not clean although the beds were this being the only reason I stayed the second night. I booked this as a secret hotel and never would have had I realized where I was staying. This guesthouse was probably Opulent about 30 years ago, and has't been... More

The room was tiny - the bed was almost against the wall on one side, which meant that getting out of bed without climbing over my partner, meant going over the end of the bed. The cleaner hadn't been on that side of the bed either as it was quite dirty. Neither had the person making the bed - the... More