Booked these apartments as looked fantastic on website. It was a treat for my family at Christmas time. On arrival receptionist very nice and told us apartment not ready but to come back at 2 ,which was fine. Lobby looked very nice. Checked in when returned and went to our 2 bedroom apartment. On opening the door the smell of...
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Naturally, we deeply regret this guest's disappointment and all the more so that, in he first apartment provided, we gave cause for it. There is absolutely no excuse that I would want to offer for the condition in which that apartment was provided to a guest and I can only assure those reading this review that:
a. Clearly this could...
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This place is perfect for a family. It has all the amenities of an apartment including washer, dishwasher etc. It is also very conveniently located near restauarants, museums etc. I would highly recommend staying here.
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Once again, our thanks for such a positive review. The team really do appreciate hearing when somebody has so enjoyed their stay.
One point I would like to clarify: in terms of the amenities, I believe that this reviewer stayed with his family in a Two Bedroom Apartment, which are indeed ideal for a family as they accommodate up to...
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I booked this hotel for friends who were visiting London with their teenage son so that they could have separate rooms. In making the arrangements, I found the staff to be extremely helpful and courteous. My friends loved the hotel and said they would definitely stay there on a future trip to London. Why? The location is great, the price...
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I would just like to thank this reviewer for such a positive reviews and comments. We welcome all feedback but it is obviously very refreshing for all of the team, who work so hard, to see that someone has enjoyed their stay so much and is more than happy to say so. Thank you again.
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I had planned this trip for ages, and with this hotel being in posh south Kensington / Knightsbridge and costing £400 per night for a 2-bedroom, I had great expectations.
What turned out was that the apt looked more like 3 small rooms connected by a corridor than a cosy condo. Beds were small, wardrobes were dusty and not working...
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We very much appreciate this very objective review that seeks to help potential guests on a wide variety of aspects related to this guest's stay - with regard to the location and attractions of the area, as well as the apartments themselves.
I certainly agree with regards to Muriel's Kitchen - also very good for a sample of English Cuisine...
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This is my second trip to the apartments based purely on their prime location in South Kensington. Apart from the very efficient and helpful booking provided i have to give them 1st prize for having the most miserable and unhelpful reception staff. Fortunately, if you dont need their assiostance its not an issue. The rooms are functional and have the...
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Naturally, having a major selling point for Harrignton Court Apartments - the superb location - highlighted is little consolation for an otherwise disconcerting read - particularly coming from a returning guest.
Whilst we will certainly react to this feedback, I have to say that the general flow of comments about staff at Reception has been very favourable over the last...
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Luckily we had only booked to stay here one night! The apartment itself was dirty - someone elses dirty underwear in the wardrobe!! The carpet was threadbare and frayed at the edges. The room smelt of cigarettes and garlic. The corridors smelt of cooking.
There was no hot water in the morning and we all had to have freezing cold...
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Naturally, we deeply regret the disappointment that this reviewer encountered and we would like to investigate the circumstances that prompted this review thoroughly and make some amends, if that has not already been done.
I am not aware of any general problem with hot water, aside from the one specific incident on 23rd September and a day or two following,...
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we stayed in a two bedroom apartment.had no problems,everything was taken care of ther was even a washing machine/dryer in the unit.only negative was there was only limited number of tv channels.
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Our sincere thanks to this reviewer for an objective review. Naturally, we are very happy that these guests so much enjoyed their stay in one of our Two Bedroom Apartments and felt that they are very well equipped.
We are reviewing the satellite channels which we have and very much appreciate the feedback on this point.
With regard to washer/dryers,...
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We, too, were staying at these apartments for 8 nights in September when there were air conditioning and water problems as already covered by a previous reviewer. The big issue we had was that there was little information provided as to the situation. The reception staff, while very polite, didn't appear to understand what we needed to know. The manager...
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Naturally, we deeply regret the inconvenienced caused to all of our guests who were with us at the time of the 23rd September power cut and resulting damage to some of our equipment, including the air conditioning and water pump. The event and the delays that resulted in repairs due to the wide area of central London affected were, obviously,...
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These apartments are in a great location – less than a minutes walk to South Kensington tube station.
We booked this hotel for a 6-night stay under the pretence that each apartment had a washing machine only to find out that the studio apartments did not have washing machines.
For 3 nights of our stay we did not have hot...
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Naturally, we deeply regret that this guest experienced a disappointing stay with us and the circumstances which surrounded that. I have carefully investigated the circumstances of this guest's stay prior to responding.
On 23rd September - the date this client checked into their apartment on the third floor - there was a major power cut in the area, which brought...
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We stayed in a 1 bedroom apartment overlooking Harrington Rd, just along from the South Kensington underground station. The location is great, close to the museums, with the underground close and lots of top restaurants within walking distance. The room was very good with helpful staff who allowed us to use the clothes washing machine in another unit as they...
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An excellent, objective review and very helpful to other prospective guests, for which we are very grateful. This review looks not only at the apartments but at the whole area around, which is particularly useful.
Naturally, we are delighted that this reviewer so much enjoyed their stay. We are very sorry about the dishwasher situation on arrival and this ponter...
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