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All 379 London accommodations »

Marlin Apartments - Empire Square

4.0 of 5
34 Long Lane | 5-8 Empire Square South, London SE1 4NA, England
Hotel amenities
3.5 of 5 stars 99 Reviews
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99 reviews from our community

What travellers say about this Speciality lodging
  • Bedroom apartment(3)
  • HOT WATER(3)
  • Tesco Express(3)
Traveller rating
    24
    37
    17
    10
    11
Only show reviews for Family (24) | Couples (38) | Business (20)
Date Rating
ani w
Chelsea, Massachusetts
1 review
5 of 5 stars Reviewed 1 February 2012

it was a very relaxing time during my stay at Marlin, the staff is amassing, friendly and kind. Most helpful with directions and instructions. The maids also do a good job during my stay it was like by magic my room were clean when i was coming back from office. the apartment is very spacious and tidy-worth the money. Restaurant's... More

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Lucian Voicu, Manager at Marlin Apartments - Empire Square, responded to this review
6 February 2012

Dear Ani, We appreciate comments from all our guests and are glad that you enjoyed your stay so much. I am encouraged to read that you found our staff friendly and rooms to be nice, clean and spacious. We pride ourselves in delivering a quality guest experience in a location that is central and perfectly located in terms of shopping... More

Dmens
Contributor
12 reviews
2 helpful votes
4 of 5 stars Reviewed 27 January 2012

Well placed, clean and very comfortable. Recommended More

Was this review helpful? Yes
Lucian Voicu, Manager at Marlin Apartments - Empire Square, responded to this review
6 February 2012

Dear Dmens, I appreciate the time you took to post you feedback. It was encouraging to read your comments and I hope I get to welcome you back soon. Sincerely, Lucian Voicu Building manager More

lovtravelbug
London
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Stayed here for one night and paid for late checkout and a car space. We were telephoned and woken up and told to check out despite paying for a late checkout. Understandably mistakes do happen and the lady apologised. HOWEVER the complaint was handled in a very poor manner. We were argued with at the front desk by the duty... More

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Lucian Voicu, Manager at Marlin Apartments - Empire Square, responded to this review
6 February 2012

Dear lovtravelbug, Thank you for your feedback and please accept my apology if you were not treated in an acceptable manner and we have disappointed you by our level of customer service. We do value your business and I am addressing the late check-out issue personally by implementing a few changes with my team. Please let me know if you... More

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AlinaNokomisc
Northampton
1 review
2 helpful votes
1 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

On checking into the apartment i was then informed that £200 would be frozen in my account! i was incredible shocked about this because nothing was clearly stated on their terms and conditions. I was then informed quite rudely that it was stated very clearly on my reservation form. I pulled out my reservation form and looked at their terms... More

Was this review helpful? Yes
Lucian Voicu, Manager at Marlin Apartments - Empire Square, responded to this review
25 January 2012

Dear Alina, My name is Lucian Voicu and I am the building manager of Marlin Apartments Empire Square. Thank you for providing us with feedback pertaining to your recent stay at our hotel. I am sorry to read that your stay with us was not to your satisfaction and please accept our apologies for the problems you encountered. I trust... More

Poliver
Sussex, England
Reviewer
3 reviews
32 helpful votes
4 of 5 stars Reviewed 5 January 2012

I used these apartments twice in Dec 11 for overnight business stays in London. Whilst the check-in process is a bit amateur the apartments themselves were a revelation. Comfortable clean beds, great living room & kitchen - one even had a balcony. I was initially nervous given that the price (circa £100 per night) was around 60% of that for... More

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travellingchef
Melbourne, Australia
Top Contributor
66 reviews
91 helpful votes
4 of 5 stars Reviewed 21 December 2011

I've stayed here before, and this stay was as usual good. Helpful staff at reception. Clean, well equipped apartment, and well located. A superior alternative to a traditional hotel for a business trip! Will returm I'm sure... More

Was this review helpful? Yes
Lucian Voicu, Manager at Marlin Apartments - Empire Square, responded to this review
25 January 2012

Dear travellingchef, Thank you for taking the time to post feedback about your stay with us. I am Lucian, building manager of Marlin Apartment Empire Square. Thank you for choosing our hotel whist staying in London. We appreciate the feedback and I am pleased that your experience was positive. I hope we will have the pleasure of welcoming you back... More

Craig S
London, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

I stayed in a Marlin Appartment in Empire Square for one night, as I was catching up with old friends in London. It was the perfect location for London Bridge, the City and also for Borough Market. The apartment itself was stunning....modern, clean, fresh decor, more than enough space and excellent facilities. I have stayed in other Marlin Apartments before... More

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Judy A
Whitby, United Kingdom
1 review
5 of 5 stars Reviewed 19 December 2011

We stayed at the Empire Square Apartments for two nights in order to meet up with our daughter. A weekend deal was available which was excellent value and I always try to book direct wherever we go. The member of staff who took my initial enquiry and subsequently my booking (personal service) could not have been more professional and helpful.... More

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Angus T
Melbourne, Australia
Reviewer
3 reviews
4 of 5 stars Reviewed 18 December 2011

We stayed at the Empire Square Apartments for three nights. It was clean, spacious, well furnished and equipped and so much better than a hotel” More

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FinalmenteFuori
Naples, Italy
2 reviews
2 helpful votes
2 of 5 stars Reviewed 16 December 2011

I have no serious complaints about the residence. It is quite large, pretty cleaned. Ok, not a great relation with the reception (we asked for a bulb for the abat jour the first day and of course they never cared to replace it in 4 days), but nothing so important. The real problem is that I asked an estimation via... More

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Marlin Apartments - Empire Square Also Known As

  • Marlin Apartments Empire Square
  • Marlin Apartments Empire Square London
Address: 34 Long Lane | 5-8 Empire Square South, London SE1 4NA, England

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Marlin Apartments - Empire Square
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