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Shaftesbury Premier Hotel London Paddington

4.0 of 5
55 Westbourne Terrace, Paddington, London W2 3UY, England
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Shaftesbury Premier Hotel London Paddington
Ranked #654 of 1,081 hotels in London
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508 reviews from our community

Traveller rating
    73
    147
    130
    63
    95
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Families
52
 
Couples
144
 
Solo
78
 
Business
131
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 19 May 2013 NEW via mobile

We were transferred here due to "maintenance issues" at the park grand hyde park. Upon arrival we were horrified as we paid for a superior room and instead we were given what can only be described as student accommodation. Small box sized bedroom but with a decent bathroom. Also the bedroom we stayed in was located on the basement floor... More

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See 4 more reviews by Naweed K for London
Cary, North Carolina
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 13 May 2013

I booked this hotel because of its proximity to Paddington Station. We needed ready access to the trains and to the Heathrow Express, so in that respect this hotel is great. It is maybe a 5 minute walk from Paddington Station. The room was clean, but we were facing Westbourne Terrace, which was fairly loud. After a while you start... More

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1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 12 May 2013

Like another traveller, I was originally booked to stay in another of their hotels, the Hyde Park. Upon arrival after traveling for more than 19 hours, I was also told "There's a problem with your room." - when I asked what it was, the receptionist seemed to just pull a reason out of thin air. That reason was "There's no... More

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Stockton on tees
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 8 May 2013

Worst hotel room I have ever seen. Hotel was booked via work as I was in London on business. On arriving in reception I was told I had a single room as this is not normal for company bookings I asked to see the room first. After some discussion I was shown the room or what I would describe as... More

Was this review helpful? Yes 1
See 2 more reviews by Ian H for London
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 May 2013

Dear Guest, Firstly thank you for staying with us and apologies for the inconvenience caused, I would personally like to inform you that in future please book Club rooms which is a higher category room in the hotel. I have noted the points mentioned in your review and will pass it on to our Executive housekeeper regarding room cleanliness. As... More

Espoo, Southern Finland, Finland
1 review
1 of 5 stars Reviewed 8 May 2013

I stayed here for 4 nights with by boyfriend. When we arrived in our room we were shocked. The room was so tiny,no space between the bed and the wall, you could not have your suitcase open on the floor since there was no space for it!!! The air conditioner did not work properly the window had mold (or something)... More

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Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 May 2013

Dear Guest, Thank you so much for staying with us at Shaftesbury Premier London Paddington, I would like to inform you that due to these Victorian buildings we can hardly do any changes. In future please book Club room as they are more spacious and i can ensure that we will not have complains regarding room size. Apologies for the... More

Bangor, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 7 May 2013

Some very nice images on the company website make this hotel look attractive and its location is central, however I was very disappointed after my recent stay (or aborted stay). The first room I was given was in the basement and there was not enough room to walk around the bed. I literally had to crawl over the bed to... More

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Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 May 2013

Dear Guest, Firstly, please accept our sincere apologies for the inconvenience caused. I do not have enough words to apologize for the unpleasant stay you had with us. I am deeply saddened that your stay at our hotel was not you had expected. I completely understand that room size is not that great, However in future please book club rooms... More

Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 7 May 2013

I was on a business trip for a night, swiftly checked in by the front desk staff got an early check in. Very friendly staff. Transport links are great, Lancaster Gate tube station, a few minutes walk and the bus stop just across the road. An excellent stay. I would highly recommend this hotel.The staff was helpful and courteous.

Was this review helpful? Yes
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
12 May 2013

Dear Guest, Thank you for staying with us at Shaftesbury Premier London Paddington, Thank you for sharing your experience with us and it’s great to know that your overall stay went off well. Once again thank you for this wonderful feedback It humbles us in a way. Thank you so much for the comments and the team are so pleased... More

London, England
Top Contributor
60 reviews 60 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 27 April 2013

To be fair, I didn't book a room here, I was transferred from a nearby sister hotel as they had "a problem with my room". The room was on the top floor on the road side. Window opened about 2 inches after much forcing of the latch. It was uncomfortably hot and with the window open, extremely noisy. Breakfast was... More

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See 34 more reviews by CatlondonUS for London
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
3 May 2013

Dear Guest, Firstly apologies for the inconvenience caused to you in regards to the reallocation from our sister concern property to Shaftesbury Premier London Paddington, we completely understand that this does not turn things around with regards to the hassle caused that particular day. I have noted all the points which is mentioned in your feedback and will definitely give... More

Aberdeen, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 25 April 2013

Well, our room was small but clean. Bathroom was clean. Receptionists were friendly and helpful. However, as nice as they were to us, we did witness quite different treatment of different customers and the usual "we have maintanance work going on in some of the rooms"- excuse because they clearly overbooked the hotel. This didn't happen to us personally so... More

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See 3 more reviews by Larissa K for London
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
3 May 2013

Dear Guest, Thank you for the generous feedback you have posted on TripAdvisor, yes we did had problems with our rooms and we had to reallocate our guest to sister concern property. Thank you for the good comments on staff being friendly and helpful. I do hope you will return to visit London soon again, and that you will choose... More

motown
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 25 April 2013

Overall, I'd recommend the hotel--Not the 4-star quality I expected, but free breakfast was worth the extra we paid. PROS: (1) BREAKFAST: Were told that all guests get complimentary breakfast. It was served in the basement--we just gave our room number then got a plate and were able to choose from many options and have as much as we wanted.... More

Was this review helpful? Yes
Swapnil W, Manager at Shaftesbury Premier Hotel London Paddington, responded to this review
3 May 2013

Dear Guest, Thank you so much for staying with us at Shaftesbury Premier London Paddington, Thank you so much for the good comments on staff being friendly and helpful and i have forwarded your feedback to the respective head of the departments. Apologies for the inconvenience and i do hope you will return to visit London soon again, and that... More

 
 
 
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What travellers say

  • Single room(9)
  • Deluxe double(5)
  • Heathrow Express(3)

Additional Information about Shaftesbury Premier Hotel London Paddington

Address: 55 Westbourne Terrace, Paddington, London W2 3UY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Free High-Speed Internet Restaurant
Hotel Style:
#304 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Shaftesbury Premier Hotel London

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