Reception, restaurant and bar areas had all been refurbished and were very welcoming. The rooms were large but in need of a refurb. The bedding and towels were clean but the room was shabby and the bathroom was in desperate need of a new shower curtain. The food was very good and staff friendly. The cost of the package for... More

We stayed 2 nights and was well and truley amazed just how great the experiance was for what we paid, Our room was very clean if a little tired, warm and spacious. Staff couldn't have been more helpful and breakfast was superb, we will return. More

Stayed 1 night and used as a base for the Thursford show. Really nice staff, room was large and very clean. Breakfast was a little hectic as 2 coach loads were departing at the same time, so the restaurant was busy. Not a problem for us as we had plenty of time. Night porter was very patient and catered for... More

Not quite sure wher to start. Arrived Friday afternoon and booking in was pleasant. told where the room was but when I opened the door it started to go downhill. It was like going back 30 years, it was dull and dingy and really cold. Not very inviting at all. The bed was hard and the pillow was no thicker... More

Our second trip to this hotel this year and I must say that it was equally as good as the first. Breakfast is totally yummy and well worth ordering. The heating in the room was very warm and we soon had to turn it down. Staff are friendly and helpful. If you need to stay in Norwich this is well... More

We went for the Brook as a cheap stopover because of the fairly good reviews, but it was a bit of a disappointment. It reall yneeds a makeover! The problem was the room - and I think as a couple, it was the wrong choice. The room was very scruffy, paper peeling off the walls and the carpet a bit... More

I stayed here for a week and my room when I checked in was dusty, there was toilet tissue bits on the bathroom floor. The bath was covered in finger prints and limescale, the curtains where musty and again more dust. Ordering food was off as well, the menu would say one thing but on my plate I received something... More

I have stayed at the brook hotel on a number of visits to Norwich whilst on business in the area the good points about this hotel are its location very good its safe and large car park it has nice rooms although some could do with a bit of an update and some TLC. The bad points the restaurant can... More

Rooms need mega updating, soap dishes covered in limescale gunk and the whole bathroom smelt mouldy. The bed was horrible if u look at the side its coverd in stains and uncomfortable matress. An only one coffee cup for a two person room? Sort it out brook hotel pull your finger out. We will Never stay again More