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All 56 Norwich hotels »

St Giles House Hotel

41-45 St Giles Street | Norwich, Norwich NR2, England
Hotel amenities
Ranked #16 of 56 hotels in Norwich
4.0 of 5 stars 112 Reviews
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112 reviews from our community

What travellers say about this hotel
  • Art deco(5)
  • Very good(5)
  • Air conditioning(4)
  • King rooms(3)
Traveller rating
    41
    34
    17
    10
    10
Only show reviews for Family (9) | Couples (63) | Business (15)
Date Rating
galson1
Essex
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

St Giles is a centrally located hotel full of character. Check in was swift and easy. Generally we found the staff to be friendly and helpful with a couple of exceptions but you will find that anywhere. The rooms were comfortable although there does seem to be a big variation in bathroom size, ours having only a w/c and shower.... More

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mackemrick
Reviewer
4 reviews
5 of 5 stars Reviewed 6 February 2012

I recently stayed at this hotel with my wife. The receptionist was very helpful on arrival and showed us to our room,we had been given an upgrade and we were in one of the suites.The room was lovely with the old fashioned bathroom and massive shower. the hotel was spotless the food in both the resturant and at breakfast was... More

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5TIME
Cheshire
Contributor
14 reviews
26 helpful votes
5 of 5 stars Reviewed 2 February 2012

Whilst working on a large project for my company; I stayed at the St Giles 3 nights per week for around 2 years. This is a small (ish) boutique hotel with approx 24 rooms – The hotel is a listed building with the rooms at the front being in the listed part of the hotel – these room are very... More

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Lairetie
Leiden
Contributor
16 reviews
1 helpful vote
4 of 5 stars Reviewed 10 January 2012

I arrived in the evening and got a pleasant welcome. The room was very nice and so was the bathroom. It had a nice old bath and a seperate shower. The shower however didn't work really well. They offererd free coffy, tea and water in the room. During the night I didn't sleep very well due to creaking floors and... More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
2 February 2012

Dear Guest, Many thanks for your recent feedback on Tripadvisor, it seems to combine some mixed thoughts. Im pleased our location in the heart of the historical Norwich City Centre was a positive, and hopefully added the ease to your stay of being close-by to all that Norwich has to offer. Our Georgian rooms are located in a Grade ll... More

Elaine B
Sydney
1 review
1 of 5 stars Reviewed 28 December 2011

We had wanted to book two separate weekends at this hotel. One was for friends who have had a difficult year and deserved a much needed break.The other weekend as a prize in our fund raiser event. When I first rang, I asked if I could speak to the manager or owner to discuss these bookings (we wanted to add... More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
2 February 2012

Dear Guest, Following your direct email to the Hotel previous to your above response, I do hope you received my email response to this matter. Of course it was not a case of ignoring or dismissing any enquiry at all, we have a very good record of response to any enquiry (telephone or email) on a daily basis. Your reservation... More

YorkshireMixter
Yorkshire
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 24 December 2011

Actually getting parked at this hotel is the biggest neg. you can levy against it. If you dont know the area - as most visitors probably wont, finding the car park unaided first time around isnt easy, and should be explained somewhere beforehand. The easiest way (with hindsight) is locating it using 'Streetview'. Which will guide you down the warren... More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
2 February 2012

Dear Guest, Many thanks for your feedback from your stay here at St Giles House. Im so pleased to see, in such thorough comments, that our Rooms (and faciltiies within it), Staff & Food were rated so positively, it really is a pleasure to recieve such positive repsonse to a guests stay. Apologies for any difficulty with the Car Park... More

vividtrading
London, United Kingdom
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 22 December 2011

Booked at the last minute to stay overnight. Service was superb. Especially the late room service meal and the friendly helpful guy who took care of making and delivering this for us. Room was immaculate, shower was very nice in the bathroom. Great overnight stay and lovely breakfast menu. More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
2 February 2012

Many thanks for such positive feedback from your stay with us during the festive season. Im so pleased to see that our staff, facilities & service contributed to a great customer experience. We pride ourselves on our friendly & attentive staff & service so Im pleased to see your feedback on this. I do hope we welcome you back during... More

Fraser66
Norwich, United Kingdom
Senior Reviewer
9 reviews
1 helpful vote
4 of 5 stars Reviewed 13 December 2011

I arranged for my wife and I to stay at St.Giles overnight as we had a group of us having a meal in the restaurant. The room was lovely and a good size but we did have a few problems mainly the shower would not switch off so we had to call the receptionist who called a plumber to fix... More

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LOUISA C
LOWESTOFT
1 review
5 of 5 stars Reviewed 15 November 2011

The location of this hotel is great, right in the city centre with private parking. From the moment we walked into reception I was impressed, staff were friendly and helpful. You usually expect photographs of hotel rooms to be glitzed up a bit but our room was exactly as shown on their website. The bar staff were excellent, drinks on... More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
16 November 2011

As per my email also, thank you for your feedback on your recent stay. It is great to see our staff contributing to 'fantastic, fantastic, fantastic' customer experiences! See you back here soon Warm Regards Jenna Richards St Giles House Hotel More

Rosegirl077
London, United Kingdom
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 12 November 2011

Very comfortable stay here. The staff are nice, however upon arriving the receptionist (blonde hair) informed me that the basket was complimentary- this is not the case. Staff in the morning were very professional. Food was of a very good standard. More

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Jenna Richards, Manager at St Giles House Hotel, responded to this review
16 November 2011

Thank you for your Tripadvisor comments, apologies for any information was wrongly communicated regarding the Mini-Bar in the room, although we do offer complimentary refreshment items in our rooms, the MiniBar items are charged upon check-out. I am pleased to see though that our staff and hospitality made your stay an enjoyable one. I do hope we welcome you back... More

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St Giles House Hotel Also Known As

  • St Giles Hotel
  • St Giles Norwich
Address: 41-45 St Giles Street | Norwich, Norwich NR2, England

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