As a wheelchair user, I enquired about an accessible room for me, my wife and son, and was told they only accommodate two but have an adjoining room - with the appropriate charge!!!
Rather than doubling my bill for two nights, I booked a standard room, assuming that I would cope for the short stay. Imagine my horror when we...
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My husband and I have just returned from York. Novotel was not our first choice but we booked since we only wanted a room for 1 night and most of the hotels in York require minimum 2 night stay. We arrived around 11am and was able to get into the room at this time although they state check-in around 2pm,...
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Friendly helpful staff. Accommodated our requests. Excellent restaurant.
Wii in the lobby was fun. .
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Stayed at Novotel York Centre this week for two nights. Found it to be excellent location for our short break. Hotel not central in York but took just 10 minutes walk to be in the centre. Arrived in thick snow which added to the enjoyable stay we had as the city looked lovely snow covered. Hotel room was spotless clean,...
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My real score is probably more like a three and a half and I probably would have rated this hotel as a four, had I not had experience of the novotel leeds, which I think is better. Sorry novotel york but you just dont scrub up.
The whole point of chains is you kind of know what you are going...
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Good morning. Just a few words to thank you for your comments. New furnitures are currently being delivered to the hotel and we do hope to have all of them displayed in our new bar within the next week or so. I have also noted your comments for the room. I hope we will have the opportunity to welcome you...
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Warm friendly welcome upon arrival and the area beside the lifts have complimentary tea/coffee, biscuits, Juice and fruit. Nice when arriving after a long journey, even though ours was quite a short one!
Our room was just like the photographs on the hotels website, contemporary, clean, spacious.
Nice modern bathroom plus separate toilet. Double bed and an additional fold down...
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Good morning. Thank you so much for your comments following your recent stay with us. I am delighted you found our staff to be helpful especially following the snowfall. I hope we will have the pleasure to welcome you back when it is sunny and warm!
With kind regards,
Christophe Ughetto
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I have never felt compelled to write a review before but this hotel and staff deserve praise. We booked an executive suite which was the same price as the Travelodge down the road and having now stayed in both hotels, this one is far superior. We arrived early and got a parking space which really made the whole stay hassle...
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Good morning. Thank you for your comments. It is a pleasure to read you had a good stay. we do hope we will have the opportunity to welcome you back.
With kind regards,
Christophe Ughetto
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nice location close to city centre but not too close to be affected by the noise. rooms are big easily would fit a family without feeling cramped in.
we had stayed as a last minute thing room cost £90 for a double. only downside was told no room service after 8pm.
nice clean hotel nice stay.
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Good afternoon and thank you for your feedback. I am glad you had a good time and will investigate your comments with regards to room service offerings as we do provide food around the clock. Thank you once again.
With kind regards,
Christophe Ughetto
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My train home was delayed nearly four hours so I was standed in York for the night, so full marks to Novotel for coming up with a last-minute room at a reasonable rate when all the other hotels in York didn't want to know. Apparently one of their managers had herself had similar train-related hassles recently so she was extremely...
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Good morning. I am glad to read you had a good time despite the rather frustrating reason for your stay. I hope, as you say, we will have the opportunity to welcome you back under better circumstances.
With kind regards,
Christophe Ughetto
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