This is my fourth stay here over the last few years and i have recommended to many people. Great place to stay, very welcoming, friendly helpful staff who can't do enough to help and make your stay an experience to remember. The hotel is in a central location with easy access to anywhere if you want to get out and... More

Rooms and baths are small, and in need of updating. Very little storage/closet space as well. Air conditioning did not work in our room, and internet service through television was awkward. Staff very helpful, though.

The Novotel York is in a great location close to the city centre. We got a taxi for our night out but the next day we walked into the city for shopping and it took about 10 minutes. The rooms are clean and fairly spacious. There was also a sofa bed in the room which was ready for use even... More

Warm welcome from receptionists and quickly unpacked in a comfortable, clean bedroom ready for a drink in the sunshine on the patio overlooking the river. Yes, you do pay for parking,but that's the case with many city centre hotels. Smallish indoor swimming pool for a refreshing swim, then a lovely 10 minute walk along the riverside into the centre. Breakfasts... More

This is an average quality hotel with location being its best quality. (Walking distance of the heart of York). Our room was very cramped due to one double bed and a sofa bed in a small area. We did not need the sofa bed but it was open and "ready for use". There was barely room to open two suit... More

After our previous stay last October (see review) I wasn't sure we would stay here again. However we did mainly due to the fact we couldn't get into the Churchill and as the Novotel has good parking facilities (a rarity in York) despite the rather steep price. We also wanted to go back to a couple of restaurants that are... More

A popular hotel with travel groups but not this traveller. The furnishings are a mish mash of so so old semi-working loos and rain shower-heads (manager has a friend in the bathroom furnishings business?). The buffet was appalling with serious potential health issues re: the salad bar but the worst thing about this hotel is its definition of a room... More

We stayed in an executive room for a long weekend. This hotel is disappointing as a 4*, the decor is shabby with cracked wood chip on the walls, stained carpet, air conditioning that did not function and a bath and shower that leaked all over the bathroom floor every time they were used I've stayed in Novotel ( in Cardiff)... More

Overall our stay was a very pleasant and great value experience. The staff were very friendly and helpful, the breakfast quality and quantity was excellent and the overall facilities were great. My only criticisms are that the rooms got very warm with a family of 4 sleeping in the same room and it was impossible to get sufficient air flow... More