Had a two night stay on business recently. The room was quite nice with a comfortable bed, modern Television and plenty of space. Breakfast was nicely presented with a good choice of Cooked and Continental. Within fairly easy walking distance of the City too. No wi-fi in the room. The staff were helpful and friendly. Would use again for sure. More

We stayed at the Hotel on New Years Eve 2011. The Hotel itself was lovely, really beautiful main hall and pleasant bedrooms. Unfortunately, the staff are a different story, from the Receptionist, to the lady serving behind the bar, each person that I came into contact with seemed to be unfriendly and disinterested in the guests. Our plan was to... More

Please read this, DO NOT believe the bad reviews of this Hotel. My Husband and I stayed here with two friends on New Years eve and I have to say what a beautiful Hotel, the decor was amazing in the entrance, lounge and the bar. We arrived at 3.30pm and were checked in promptly by a lovely girl who was... More

After reading other reviews we were a bit hesitant about going here but went with an open mind. Alas we should have heeded the reviews! The check in time on the booking invoice was stated as "after 2pm" but we had arrived about 1.15 so went see if it was possible to check in early (other hotels do sometimes allow... More

Stayed at Elmbank hotel for one night end of November and was very disappointed with the experience. The hotel looks lovely from the outside and has a wonderful Arts&Crafts lobby,which happened to be very warm and welcoming when we arrived there. However, once we got to our room it was a different story. Old draughty window, one very small radiator,... More

The hotel looks fairly impressive from the outside, there was confusion over our booking, when we got to our room we found the lighting dim, only able to read if the print was directly under the bedside lamp, the bathroom was brilliantly illuminated. The kettle contained water from a previous occupant of the room, the bath contained a few rogue... More

Stayed for a 1 night break with my wife, we found the hotel just what we needed, good value, room wasn't fantastic book absolutely no problem with it, big bed, good size room, nice 15 min walk into York centre, with the first pub only 5 mins on the way, great buffet breakfast. More

We have stayed at this hotel hree times in the last 12 months and twice we had to ask for a change of room. The receptionist was rude unhelpful and the rooms not good value for money at all. On the second visit we were offered a room which had a strong urine smell and the last visit, we were... More

Called in about an hour before check in as we had parked close by to make sure they had our reservation, as I had booked on line. The only thing I got out of a rude young blond woman in her 20's was "NAME" barked at me. If I could of got another room at such short notice I would... More