I rang the hotel when booking online through booking.com as the website stipulated that I should ring the hotel and advise them that I would be bringing my dog. The lady that I spoke to was very helpful and reassured me that I should have rang as dogs were not allowed in the main house and I would have made...
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As we only allow pets in our garden rooms we do indeed advise you to book directly with us so we can ensure you are given the correct room type on booking and hence avoid any problems for both yourself and us on check-in. All guests are advised on booking that we require a small deposit which is non-refundable to...
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Sorry to say this is not a hotel to stay in!!!! It’s very dated and the staffs don’t seem to enjoy working here cold water in the pool and in bedroom get your shower early.
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Thank you for your comments and these have been duly noted. A refurbishment programme has commenced in many parts of the hotel since your departure. We always get extremly positive comments about our staff as can be seen from many other reviews. Our swimming pool is heated to a temperature that allows comfortable swimming and is above that of which...
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My Mum doesn’t go very far very often and she had always mentioned that she wanted to go to Yorkshire. Having discovered that York was voted one of the most beautiful places in the UK we decided that we would venture North!
The Knavsmire Manor Hotel was set just outside of the city centre. Fortunately there are good bus connections...
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Many thanks for your comments. We are delighted you enjoyed your stay and look forward to welcoming you back in the future.
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my partner and i stayed here on friday nite i thought ooh looks gorgeous as you drive into the carpark and our room was an annex one at the back, we arrived about 9pm all lit up it felt like we were abroad! The room was quite cosy and homely. After settling in we decided to go into the hotel...
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Thank you for your comments and these have been duly noted. Our bar tariff is is par with hotels across York and also nationwide. Please accept our apologies for you being awoken and i can assure you this is not 'standard' practise within the housekeeping department and this will of purely been a mistake in them thinking you had departed....
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This hotel was once a favourite for my family but the place has not been refurbished for a long time and now looks and feels dated. I would love for this hotel to be refurbished and restored to its former glory.
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Thank you for your comments and these have been duly noted. A refurbishment programme has commenced in many parts of the hotel since your departure.
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after reading some of the reviews before going, i must admit i was a little sceptical on what we would find here. However i can honestly say after staying in numerous hotels in york this one has to be my favourite. The rooms are not as modern and bright as what you may find in some of the more modern...
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Many thanks for your lovely comments. We hope to welcome you back in the future.
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We stayed for 2 nights, I am pleased we didn't spend too much time in our room. We had the family room 21/22, the hotel boasts views over the race course but our room was in the attic and had the smallest window that even when I stood on tip toe I couldn't see out of it. There was a...
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We got this hotel last minute for a night away with friends.It is as other reviews mentioned tired & needs updating.We were in an annex room which are outside the hotel so I dont know what rooms in hotel were like.We would stay there again as location is good & you dont spend much time in your room.The only thing...
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The staff were very friendly and helpful but the hotel and bedroom we occupied are in need of refurbishment. Bedroom clean apart from the picture frame and picture rail which needed dusting. The sheet didn't quite fit the two single beds that had been pushed together and the brown bleach stained towels need replacing. Dinner arrived after a long wait...
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Stayed for one night and the staff were very friendly and helpful. Ate in the hotel, food was excellent and well presented .would stay again
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