was met by the unsmiling, demotivated Julie on arrival to the Urban Rooms spa, exasperated at having to repeat her "instructions" for our day ahead ("no swimming until 11.30 as there are lessons on until then. You must be in the reception area at 10.55 for your massage, and be here for your lunch at 12.25 which is sandwiches --... More

Stayed on 28 th of jan with my partner all in all a good night room and bathroom was standard but spotless. We booked an exclusive room so was a little disappointed how standard it was and for £89 without breckfast + £12 for parking in their own hotel carpark has put me off a returning. Hotel facilities were v... More

The hotel is really good, in a central location and near a tram route. I was on the 8th floor on the Club level, lots of perks including complimentary food and drinks all day, with wine and beer available on an evening. The room was extremely clean and comfortable. I was surprised to see ear plugs, but at 3:00 am... More

I slept in an Executive room: it had very old decoration and furniture, some lights didn't work, the heating system was so noisy that you can't sleep with it on. The bathroom is old fashion and little. You also need to pay 15 pounds to have internet and 12 pound for the car park which is belong to the hotel.... More

I had booked a room here as a surprise for my husband as we were going out in nottingham that night and I was disappointed for a number of reasons. Whilst the hotel itself was nice and the room aswell, it took nearly 20 minutes to check in. When I arrived at the room I was disappointed to find no... More

Very good hotel in central Nottingham. Excellent rooms spotless very comfortable bed excellent bathroom with really good selection of toiletries. The hotel staff very helpful any request you made they sorted out very friendly Evening meal mixed starter of black pudding,haggis and apple tower and dessert of apple crumble excellent absolutely first class, main course not as good fish &... More

Checked in with Platinum 'complimentary upgrade' status to find that there were no upgrade rooms available. Th receptionist did however give me a complimentary breakfast which was appreciated. The room was comfortable, quiet and had lots of extras such as mini bar, lavender oils to help me sleep and a lovely desk from which to work. Good Job Crowne Plaza. More

I use the hotel regularly, typically twice each month for several days. The breakfast buffet is probably the best selling point - lots of choice well presented! The staff is generally quite helpful, although after staying there 10+ times, only one guy seems to recognize me and remember my preferences - such as feather pillows (standard pillows there aren't that... More

Although a city centre hotel it was fairly straightforward to find, take care with all the bus lanes and traffic cameras! The multi storey car park, effectively attached to the hotel, is also a public car park. The parking bays are restrictive especially if you have an SUV and remember to pay for parking on your hotel bill in the... More