Just returned from a fantastic weekend break at the Randolph, which was our first visit to this hotel and Oxford. The hotel is unique in every way. The staff at all levels are amazing, genuinely caring , happy and professional people who clearly enjoy looking after their guests. When we booked we upgraded to an Executive room which had recently... More

I am not often inspired to write reviews on this website, but the service I experienced during my recent stay at the Randolph was so marvelous that I feel compelled to do so. The staff went out of their way to be helpful, courteous and polite, The concierge, the restaurant staff, reception and the spa beautician all deserve a special... More

The Macdonald Randolph hotel was a truly unique experience for me. The first thing one notices is the lobby. It's not huge or grand in the sense of a typical five-star hotel but it's got a quaint charm that would be unrivalled. From the concierge to the receptionist, everyone you see sports a smile. No matter the time of the... More

We returned for another January birthday visit. We found the standard continued to be Excellent in all categories. We enjoyed a delicious Full Tea on the first day. Excellent Value and service. The quality of food in the restaurant and presentation is even better than before. With a package of Dinner. B + B it is superb value. More

From start to finish nothing was too much trouble,it was a great experience all round, from making the booking to leaving all of expectations are not just met but exceeded! The request for our booking were organised and we received a timely confirmation. We were greeted by name on arrival how they new my name still baffles me. Our visit... More

Stayed here for one night with my wife to celebrate a significant birthday. Great location opposite the Ashmolean Museum and a good room. We were staying what looked like a new part of the hotel and we weren't disturbed by noise even though the street below looked very busy. Obviously it is very expensive - its bad enough that the... More

After reporting a few problems with our original room - the duty manager - William - responded immediately and changed our room & was hugely apologetic with regards to another problem - this was very refreshing given that the hotel was busy and very large. The reception staff and duty manager were wonderful and their response really changed our initial... More

I was looking forward so much to our stay at the Randolf and at over £200 per night without breakfast was expecting a special experience. It was anything but The oft repeated phrase "sorry about the wait, we're very busy" doesn't wash after the third time within an hour. Surely if you know you're going to be busy, you plan... More

While visiting Oxford with a friend we popped into the Randolph Hotel, because we are massive Morse fans we were really excited to be visiting The Morse Bar and drinking where Morse himself had drunk. We waited and waited and waited, while the concierge, barman and another member of staff chatted and laughed amoungst themselves. Finally after a 20 minute... More