This house should not be allowed 'hotel' against it's title. The service was patronising and generally appalling. My partner and I were provided with a basement room, the view from the window was a wall, which incidently had stairs leading up to front of building, my shock when I wasn't fully dressed and someone was standing directly in front of... More

I am unsure why this hotel has an AA rating. This hotel would be closed if it was situated in Jersey. Our room was at the top of the hotel with lots of stairs to get to it. My mum who is 78 did struggle with this. The room was clean but the TV did not work and we had... More

Wentworth House is a lovely hotel just a short walk from the town centre. The quality of the decor is superb. We thought the mattresses were of a very poor quality but the alternative room we were offered was great. The receptionist was wonderful & the incident didnt detract from the overall experience. The breakfast in the room was not... More

The hotel was ok, nothing more than that. It is a 15 minute walk into Bath, and a 20 minute walk out (there is a very steep hill). Although, the fact that it has parking is a good thing. The staff were very helpful and friendly, and the room was pretty nice, although the bath took about 20 mins to... More

The local female staff welcomed us to Wentworth House and gave us plenty of information about what to see in Bath and the room service was also efficient. As for the room it was small but cosy. The only problem with the room would be I had to boil the kettle on the floor as there wasn't any plugs near... More

The communal areas are rather basic. Our room was rather small and the ensuite was extremely small. The furniture and TV were fine but the matress was rather soft and you could feel the springs. There were only instant coffee and frilly teas in the room: no breakfast tea. There was not one but two notices advising that the establishment... More

My husband booked this as a treat for my birthday. I nearly cried when we were shown into the family room, which was the only one available. Whilst the bed was comfy enough and the bathroom fine (hot water worked unlike some other reports), There was damaged paint on the walls, the bed was up against the wall so you... More

Location is the best thing this hotel has to offer. Very shaky four poster bed with net curtains, intermittent hot water, no bath in the room we stayed in, overpriced, no socket anyhwere near the tea making facility in that we had to put the kettle on the floor to boil, very much a bedsit room. Not sure where the... More

I am staggered at the response of the Management.If our room was newly refurbished god help the others - I can only guess that the 'designer' used was more Stevie Wonder than Kim and Aggie or homes and gardens. Would he care to explain why he would assume that my sighting of asian staff would lead me to report that... More