Staff were very welcoming and friendly. Room was clean, bright and pleasant. Breakfast was splendid and they were happy to cater for any request. Champagne at breakfast is always a nice touch. They promptly sorted out an issue I had where my shirt was damaged by a faulty ironing board. Very impressive and I will be back.

we stayed at this hotel for my 5oth birthday and had a really lovely time.The staff were a credit to this hotel.they were friendly and exceptionally helpful and added the personal touch,which is hard to find in any hotel both in the UK and abroad.We arrived after a day of traveling and Ed made some egg and bacon sandwiches that... More

Went here on Sunday 14th April, not a very cold day but room was chilly. Lady at reception very nice and place on first impression was old world and quaint. Paid extra for four poster room, very large and all old style furniture. However, the windows were old and my husband could put his hand in between them imagine the... More

A charming little hotel who's best asset is the staff , so many smiling faces was a delight , Justine the receptionist was really helpful and charming as was the waitress that served us breakfasts....The rooms are on the small side , but the bed was comfy and the room warm...the hotel is nicely placed for ease of access to... More

This guest house/inn is a perfect spot for a stay when visiting Bath. It is a short bus ride away from the city itself, being located in a kind of suburb. It seems to be a throwback to less hectic times; and is totally charming in all respects. The room was small but very pretty. The full English breakfast was... More

Booked online without seeing Hotel and was pleasantly surprised. Location good for Bath, on foot or bus or Taxi. e arrived Easter weekend (Rugby also on that day) so traffic VERY heavy, but walked in and got bus back - stops right outside. Room (4-poster) was great, food and hospitality also 1st class. If you're travelling to Bath grat choice.

I really enjoyed the spa package offered by Bailbrook Lodge. For less than £200 per person, we had two nights accommodation, two generous breakfasts, an afternoon tea on the Saturday and entry to the spa in Bath. The staff were friendly, helpful and welcoming. The food was good. The bedrooms are fairly small but everything was clean and the room... More

On our arrival at Bailbrook Lodge we were greeted in a very warm friendly manner and shown to our room. The room was beautifully and tastefully decorated, very clean with a very comfortable bed and all amenities thoughtfully provided. Towels were good quality, fluffy and clean, even slippers were provided. We had a lovely dinner in Bath at Jamie Oliver's... More

The best thing about this outstanding hotel is the staff. All are very friendly and can't do enough to help. Our room was lovely and we had a nice relaxing slipper bath. The property is full of character. You can walk into the city centre in 20 minutes. Ideal for a weekend away!