i have stayed here a couple of times, it is clean and the rooms are more than adequate, the biggest problem is that it is very noisy, hen and stag weekends are hosted here but it is the sheer banging of doors as they close. if they could sort the level of noise from banging doors & noisy guests this...
More
Thank you for your review, we are currently reviewing the noise levels regarding the doors and are sourcing a supplier to cushion the frames.
When you visit again, i would suggest you try the boat into Bath along the canals as it is a WOW way to take in further sights and relax not too be missed, if you ask...
More
We booked this hotel using our Buy a Gift voucher. Unfortunately, I had forgotton to take the voucher with us, which we were asked for when we checked in. I explained the error to the receptionist (Kamila) who was lovely. She called the Reservations Manager to confirm we would be alright to forward it on when we returned home and...
More
Expected country house and got mishmash of ugly modern buildings. Had up-graded room so dread to think what standard room was like. Oz couple with us very disappointed. It was clean enough but stained carpets and lumpy bed. Pleasant staff and good breakfast but having booked 2 nights only stayed one. Wish I had read reviews before booking.
More
Thank you for your review, the website does state and show that all the rooms are in an adjacent building i do apologise if you feel you have been misled. The cream carpets are cleaned every month and we are currently discussing changing these. The bed i do not understand as all upgrade rooms have bed toppers on and i...
More
Just got back from a weekend here and it was pretty good, the staff here are really friendly and do try and help although there are many foreign workers here who's English is a little broken but we got by.
The rooms are very clean and warm with piping hot water which is always a plus point, we did upgrade...
More
Thank you for your feedback, we always appreciate it when our guests take the time to let other guests review there stay. I would like to point out that the Hot tub is tested and cleaned daily every morning but unfortunately we cannot monitor 24/7 other guests habits when they enter or leave the hot tub. I am sorry that...
More
Bailbrook House is set in a good location and has beautiful grounds housing a lovely historic buidling with an interesting history. We were welcomed by efficient staff and headed to our room (which are housed in separate blocks behind the historic building). At first we were a little taken aback as it appeared to be almost dormitory style accommodation and...
More
Thank you so much for your review. Please be assured that i will speak to the Food and Beverage manager regarding his team at breakfast. The soys milk we have asked that the head chef has this in the hotel at all times moving forward. The menus we are present updating these but thank you for your comments of which...
More
That was the second time we had stayed in this hotel which means disappointed twice. The first was for our honeymoon in 2008 for one week which cost us nearly 2mnths salary for basic accommodation, not even champagne and the second this month for a conference, have stayed for two days after-4days in total. First the receptionist could not find...
More
Dear Madam, T
hank you for your comments i am a little unsure of your feedback as we do not seem to have had anyone through a conference that has had any problems to our knowledge. I have spoken to all the reception and managers who deal with conferences and reservations and they do not seem to have had any...
More
I have just purchased a voucher from Buy a gift and called the hotel and booked a room for my stay on 7th march with no problems at all. After seeinf some of the comments I would like to say I booked the voucher assuming that there would be limited rooms on the offer - as with all of these...
More
Thank you for your comments i hope you enjoy your stay with us
Kind Regards
Tracy Tennant
General Manager
More
Having searched for a central place to hold a meeting with two business colleagues I plucked out the Bailbrook House, excellent choice, the room, layout was exactly as requested. Although the checklist at the beginning of the meeting would be best served to a large booking it did mean that the coffees, lunch etc arrived when we asked for it,...
More
GREAT thank you so much for such a nice review
kind Regards
Tracy Tennant
General Manager
More
I was wanting to book a room for the weekend of the 28th/29th of January and I was told that there were rooms availible. When I mentioned the BUY-A-GIFT voucher I was transferred to another member of staff who then told me that there were no rooms availible with the voucher! Not impressed at all and from the reviews it...
More
I am sorry if you did not read the booking terms when buying or read when your gift was given as a present and as an explanation of the terms see below:
i would like to draw your attention to the below that is noted on buy a gift vouchers
We do have restricted availability as we do with all...
More
Contrary to some of the recent comments, we received a Buy-a-Gift voucher for Xmas, and we made a booking for a break at the end of March. We had a very good exchange of emails with hotel staff and we were able to have the break on the dates we wanted. Given most of the other reviews, we are looking...
More
190 Reviews
362 Reviews
200 Reviews
