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BEST WESTERN PLUS Swan Hotel

Sadler Street, Wells BA5 2RX, England
Hotel amenities
BEST WESTERN PLUS Swan Hotel
Ranked #1 of 3 hotels in Wells
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233 reviews from our community

    Trip type
Traveller rating
    102
    78
    31
    11
    11
Date Rating
Louth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

An atmospheric propery, some might feel shabby chic or rather dismal. Our room was very good with comfortable bed, well furnished and equipped. Minor issue on arrival with toilet seat which was immediately remedied. Dinner was excellent on each of our three nights, although did feel additional charge for after dinner coffee was a bit much. Also charge of £2.00... More

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Kerrville, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 7 May 2013

without a booking, as we like to do. We were briefly scared by the tiny driveway and seeming lack of parking, but after a LONG day of cruisin', schmoozin', Tor-in', and New Agin', all on what we Yanks call the wrong side of the road, we needed a break so took a chance. Glad we did! The Staff was extremely... More

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Bristol
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 7 May 2013

Booked a night here for our wedding anniversary. Room had great view over the cathedral and well equipped. Unfortunately the heating was broken and the room was like an igloo. They came up immediately to investigate, brought us a cup of tea while we waited, then when the problem couldn't be fixed they upgraded us to the Cathedral Suite! This... More

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Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 May 2013

Just returned from a pleasurable two night stay at this perfectly-located hotel. The standard of service is the best I've encountered for a very long time. The staff are polite, friendly and happy to help, from the night porter to the restaurant staff, reception and housekeeping. The restaurant offers a good range of well-presented food and a good wine list.... More

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London, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 May 2013

Don't let the name fool you (sorry Best Western, but the brand name does not do this hotel justice in my mind). This is a large and intricate maze of an old English hotel, with many twisting passages, a shockingly narrow car park entrance 'tunnel' and the obligatory very crooked floors that, to me, signifies a truly old, character establishment.... More

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Swanhotelwells, General Manager at BEST WESTERN PLUS Swan Hotel, responded to this review
6 May 2013

Thank you for taking the time to write and for your nice comments. Yes we do read every comment and I shall certainly look into the banging pipes. Thank you for bringing it to our attention Regards Terri Chichester General Manager More

Top Contributor
50 reviews 50 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 May 2013

I booked this as I had been here alone while working away and thought it was a bit sad to be somewhere so nice without my husband. I was right this was a perfect hotel for a short spring break, lots of nice places to go during the day and a comfortable relaxing hotel to come back to. Our room... More

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See 3 more reviews by purpleTerry for Wells
Chideock, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2013

My wife and I have been to the Swan Hotel in Wells twice now. The staff are friendly and helpful and the facilities excellent. Our room was extremely comfortable and very suitable for my wife who is registered disabled. The are wonderful views of Wells Cathedral from the hotel which is very close by. The food was of a good... More

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new hampshire
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 May 2013

We stayed here 2 nights and I wish it had been more! The room we had was large, clean and quiet. All the staff were wonderful, the food was excellent and the location is perfect. The bar window overlooks the cathedral. The hotel is minutes from the cathedral, and the medieval city. Parking is free. A wonderful place to stay.

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Midhurst, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 May 2013

We stayed for one night but wish we had been able to stay longer. The staff are all extremely nice, the setting looking over the cathedral is wonderful and it is very handy for all of the sights. The decor is all well maintained and in a nice contemporary style which compliments the old building. The food is excellent but... More

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Las Vegas, Nevada, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 May 2013

After several stays at the Swan Hotel, I decided it was time to leave a review. What a place! I have frequented the Swan Hotel on several trips to the UK and it is quickly becoming my home away from home. The staff are very curtious and attentive very time I enter the charming hotel, which has had quite a... More

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Additional Information about BEST WESTERN PLUS Swan Hotel

Also Known As:
Best Western Wells
Wells Best Western
Address: Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Wells
Price Range: $$
Official Description (provided by the hotel):
Stunningly located in the shadow of Wells Cathedral, the hotel is steeped in nearly 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral and boasts a dramatic bedroom furnished in a rich palette of purple and gold. Guests can indulge themselves in the magnificent sitting room sipping on complimentary Champagne and pamper themselves in the grand free standing brass bath. Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotels award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible and the menu combines modern and traditional British cooking. Diners can enjoy the splendid oak panelled restaurant whilst the beautiful surroundings of the Walled Garden Café and Garden Room are open for alfresco dining during the Summer. Wells and the surrounding area are packed with plenty to see and do. Wells market take place on a Wednesday and Saturday with an interesting array of goods available from over 50 stallholders. While on the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England’s most attractive landscapes. ... more   less 
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BEST WESTERN PLUS Swan Hotel
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