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All 1 Wells hotels »

BEST WESTERN Swan Hotel

Sadler Street, Wells BA5 2RX, England
Hotel amenities
Ranked #1 of 1 hotels in Wells
4.0 of 5 stars 122 Reviews
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122 reviews from our community

    Trip type
Traveller rating
    44
    47
    17
    6
    8
Date Rating
Rachael W
Truro, United Kingdom
Reviewer
4 reviews
1 helpful vote
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I was expecting a lovely stay at this hotel, and a room that looked liked those used on their website and in their advertising. I was sorely disappointed, the first room we had was tiny, the carpet not even hoovered. I hate complaining but felt compelled to and we were offered another room and £20 pounds off our bill. The... More

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Swanhotelwells, General Manager at BEST WESTERN Swan Hotel, responded to this review
16 February 2012

I was surprised to read these comments, particularly as Rachael met with me (the General Manager of the hotel) and subsequently received a written response to her complaints on 17 October. Rachael stayed with us for 1 night on 1st of October last year. At the time of her stay she completed a Guest Questionnaire rating our Reception ‘Very Good’... More

sheila-carl
Devon
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

I was taken to Wells, Somerset for a Birthday treat and we stayed at the Swan Hotel. The location was perfect right in the centre opposit the Cathedral gardens. The room was delightful and bathroom spacious, breakfast is buffet first course followed by a delicious cooked course which was not the usual greasy fry up. The hotel has it's own... More

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divotdave
somerset
Senior Reviewer
8 reviews
2 helpful votes
4 of 5 stars Reviewed 30 January 2012

I had had a bad Sunday lunch experience at the Swan a few years ago so was a bit reluctant to return but was persuaded by some good reports. I went in a party of ten and was immediately impressed by the helpfulness of all the staff in the bar with drinks and menus. When we got to the table... More

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Swanhotelwells, General Manager at BEST WESTERN Swan Hotel, responded to this review
2 February 2012

I am delighted that you are happy to recommend us. I have passed on your comments about the pork to Chef and I hope to be able to welcome you back again soon More

maclauk
Haslemere, United Kingdom
Contributor
15 reviews
2 helpful votes
4 of 5 stars Reviewed 27 January 2012

We had a superb room with an excellent 4 poster bed and stunning views of the cathedral. The room's furnishings matched the traditional atmosphere of the hotel and the bed was wonderfully comfortable. It has a position at the very heart of wells with its front overlooking the front of the cathedral. The only blemishes were small niggles but... the... More

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ramblerWales
wales
Senior Reviewer
6 reviews
2 helpful votes
5 of 5 stars Reviewed 19 January 2012

friendly staff, fab views of the cathedral, excellent breakfast and lots of olde world atmosphere complete with log fire and contemporary comfort. More

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BlokeFromWoking
Woking, United Kingdom
Senior Contributor
24 reviews
7 helpful votes
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

We're not usually film buffs, but our visit to Wells was to take a look at the filming locations for the movie, Hot Fuzz which was mainly filmed in the city. The Swan Hotel itself was also featured in the film. I echo the words of another contributor who issued words of warning about the access to the car park,... More

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salfordcraig
Manchester, England
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 12 January 2012

We have a wonderful 2 night break in the cathedral Suite which was fantastic. If you are heading to Wells for a special break or holiday I highly reccomend it. Although a bit pricey it does come with its own parking space, stunning views and a chilled bottle of champagne on arrival. I love this hotel and I have stayed... More

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GandTRuralSussex
Rural Sussex
Senior Contributor
31 reviews
5 helpful votes
4 of 5 stars Reviewed 10 January 2012

Went with friends for a pre Christmas week end. They had been before many years ago. The hotel has its own car park & although it is supposed to be for residents it clearly gets used by other hotel users. The booking was made by friends & they had asked for rooms away from any noise so we ended up... More

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stuartlegassick
London
Senior Reviewer
6 reviews
4 helpful votes
4 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

I had a business Lunch at the 'Swan' and I have to say that the Food, Service and ambience is to be commended!! i will be returning to try Dinner in the near future. Great value for Money!!!!!!!! More

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kernowdebs
cornwall
Senior Reviewer
6 reviews
6 helpful votes
5 of 5 stars Reviewed 30 December 2011

Have just returned after our xmas stay at the Swan which we thoroughly enjoyed.It was our second visit & we are planning to visit again soon.The staff were marvelous & couldn't help us enough & obviously enjoy their jobs.The xmas program was well thought out & the clotted cream scones far too tempting.Boxing day was a Hollywood theme with the... More

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BEST WESTERN Swan Hotel Also Known As

  • Best Western Wells
  • Wells Best Western
Address: Sadler Street, Wells BA5 2RX, England

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BEST WESTERN Swan Hotel
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