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All 12 Stoke-on-Trent hotels

Holiday Inn Express Stoke-on-Trent

3.0 of 5
Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
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Holiday Inn Express Stoke-on-Trent
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Ranked #3 of 12 hotels in Stoke-on-Trent
Most recent review
4 of 5 stars Reviewed 16 June 2013
starstationearth Northampton UK
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289 reviews from our community

Traveller rating
    100
    108
    55
    20
    6
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Families
104
 
Couples
62
 
Solo
12
 
Business
39
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Northampton UK
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

Second stay in this hie. Needed a change for one of our rooms, got it. Overall it is a good hotel in a good location. If i had any improvements it would be less lumps in the beds and better room info on internet booking so it is easier to select the best rooms for family groups and please can... More

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See 5 more reviews by starstationearth for Stoke-on-Trent
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 14 June 2013 NEW

it was my second trip to Stoke in 2 weeks & my second stay here - & on both occasions it was the perfect place to stay. location for me was excellent but we all know this depends on your journety plan & therefore location is a variable but what is not is the consistent quality of the staff -... More

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See 2 more reviews by phil S for Stoke-on-Trent
Dublin, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 11 June 2013

We (family of 4) stayed here for an overnighter to break up a long journey. We wanted a nice, clean but affordable hotel with no fancy stuff and this hotel ticked all the boxes. Room was a bit small (we had a travel cot and a sofa bed alongside a double bed) - but for one night it was absolutely... More

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Sunderland
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 8 June 2013 via mobile

Stayed for one night after a visit to alton towers. Check in was quick, good service at first. Room spacious and clean. Noise was horrific ALL night. Staff not interested. Breakfast basic and cold. Probably wont stay here again.

Was this review helpful? Yes 1
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
12 June 2013

Dear Guest, Thank you very much for taking the time to share your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the noise levels. I understand that your stay was not 100% satisfactory and I would like to... More

Stoke-on-Trent, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 June 2013

Never again will I look for another hotel in Stoke area .... after staying here. Two wonderful girls were standing at the reception, Victoria and Sian, nothing was to much trouble, what a delight to be greeted by such happy faces after a long drive. The rooms are excellent, breakfast is great. Definitely stay here again. Fantastic place to stay... More

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 June 2013

On arrival i was greeted by Amy who was both cheerfull and very helpfull which started my stay off very well The rooms are typical Express rooms with aircon,flat screened tvs and wifi which is free but a tad slow but does not surprise me as the hotel was full with a lot of families. Showers are nice and hot... More

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Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
10 June 2013

Thank you for taking your time to share your fantastic comments with us and give us valuable feedback. It is great to hear you found Amy cheerful and extremely helpful on arrival. We pride ourselves in delivering the highest levels of customer service and we appreciate all of our guests. I will ensure I communicate your feedback to Amy. I’m... More

London
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 28 May 2013

This hotel is well located for sightseeing around the local area and for Alton Towers. A 30 minute drive to the theme park and about the same to the borders of the Peak District. You are also only a couple of minutes away from the excellent Trentham Gardens. On check in I was handed a welcome letter which had a... More

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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 28 May 2013

Have just returned from a 2 night stay and a trip to Alton Towers. I thought the hotel fit the bill perfectly. Amy greeted us on reception,she was very friendly, professional and extremely helpful.The welcome that we were given made an excellent first impression. Nice, modern, clean room. Double bed & sofa bed set up for our daughter. My husband... More

Was this review helpful? Yes 1
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
29 May 2013

Dear Guest, Thank you for taking your time to share your fantastic comments with us and give us valuable feedback. Our hotel is a great choice when visiting Alton Towers and we hope you had a great time at the theme park. It is great to hear you found Amy friendly, professional and extremely helpful on arrival. We pride ourselves... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2013

Just came back with the family from Alton towers after long weekend and I must say this has been the best service we have received. Nothing was too much for Sian, Victoria and Chris (sorry can't remember the last female) this is the second year we have used this a our base for Alton just wished it was a few... More

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
29 May 2013

Dear Guest, Thank you for taking your time to share your wonderful comments with us and give us valuable feedback. It is great to hear you found that nothing was too much trouble for Victoria and Sian. We pride ourselves in delivering the highest levels of customer service and we appreciate all of our guests. I will ensure I communicate... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 May 2013 via mobile

Stayed here overnight as we were at a gym comp nearby. Very good value nice room which had a sofa bed ad it wss for 4 . Staff very friendly and helpful. Breakfast was self service with a good choice of fruit cereals beans sausages and scrambled egg. toast croissants tea coffee and juice. Nice public area . We ate... More

Was this review helpful? Yes
Kelly G, Manager at Holiday Inn Express Stoke-on-Trent, responded to this review
28 May 2013

Dear Guest, Thank you for taking your time to share your fantastic comments with us and give us valuable feedback. It is lovely to hear you found our hotel staff very friendly and helpful as we pride ourselves in delivering the highest levels of customer service. It is great to learn you enjoyed our Express Start Breakfast. We take a... More

 
 
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Additional Information about Holiday Inn Express Stoke-on-Trent

Also Known As:
Holiday Inn Express Stoke-On-Trent Hotel
Holiday Inn Express Stoke-On-Trent Hotel Stoke-On-Trent
Holiday Inn Stoke-On-Trent
Stoke-On-Trent Holiday Inn
Address: Stanley Matthews Way | Trentham Lakes, Stoke-on-Trent ST4 4EG, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent
Amenities:
Bar/Lounge Business Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#2 Business Hotels in Stoke-on-Trent
#3 Family Hotels in Stoke-on-Trent
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Receive a warm welcome at the modern Holiday Inn Express Stoke-on-Trent hotel, near junction 15 of the M6.The Holiday Inn Express hotel in Stoke-on-Trent is 4 miles outside Stoke city centre on the A50. Set in a convenient location in the Trentham Lakes Business Park, the hotel has plenty of free parking. Manchester Airport is 38 miles away, and Stoke's famous potteries are a 5-minute drive away. Treat your family to a day out at Trentham Estate, with its shopping centre, lush gardens and monkey forest. Family meals are on offer at the Harvester Restaurant opposite the Holiday Inn Express Stoke-on-Trent, and kids up to 18 can sleep for free on the sofa beds in our family rooms. Alton Towers theme park is 15 miles away. You can invite up to 35 colleagues to Holiday Inn Express Stoke-on-Trent's smart meeting room. Equipment includes an LCD projector and wireless Internet, which is available throughout the hotel. Relax in the comfortable Great Room lounge with a drink from our licensed bar or simply catch up on email with our free wireless Internet access. Join us on each morning of your stay to enjoy our complimentary breakfast; a delicious buffet featuring scrambled eggs, sausages, pastries, cereals and more. We look forward to welcoming you to our Holiday Inn Express hotel in Stoke. Rooms feature air conditioning, flatscreen TV and free Wi-Fi. ... more   less 
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