In early May we stayed at the hotel after we travelled from Canada on an urgent family matter. We had little time for planning so really picked the hotel out of a hat. What a great experience! The room was great and the hotel staff very pleasant but the most outstanding part of the stay was the meal. The food... More

This is a quirky but delightful hotel. Receptionists are very pleasant, the waiters are quiet but efficient and the rooms are small but perfectly acceptable. (If you want a bath as well as a shower you need to ask in advance).What makes this hotel different is that instead of the usual scampi and chips restaurant they have Luigikhans - an... More

Stayed at this hotel for one night in April, it is about a 5 minute taxi ride from Newcastle station. The lady at the check in desk was really friendly and efficient, it was getting late when I checked in so this was much appreciated! The room was nice and modern with plenty of tea and coffee making facilities. I... More

I've stayed in Newcastle loads of time - mostly on business - and have been in loads of hotels in the town. Some were good and have faded badly (Copthorne) and others are just too expensive now (Jury's). So I was looking for a central location and a decent hotel. Came across this hotel and gave it a try for... More

Man at front desk was very rude when we arrived. The next morning I told the manager & he made excuses for him. The manager was friendly but it really upset me that instead of apologising for his bad employee's disrespectful behavior, he told me he's never had problems with this man before. Room was nice although I found hair... More

Hotel is located on a busy street. Having the street window not isolated since you could hear the street noise as of the windows was open. Room was otherwise fine by smalle. Bathroom ok until the suction ventilator started off as an airplane. Internet was ok. Breakfast quite basic with limited service. Ordered scrambled eggs looked more greyish than the... More

The hotel is about a 15 minute walk or 3-minute bus ride from Newcastle Central station. From the outside it looks a little dated although as soon as you step through the front door it has clearly been recently modernised and refurbished. Check-in was very quick and the receptionist was helpful and welcoming. I was only staying one night as... More

We stayed at this hotel as we have chosen Best Western Hotels in the past and always been pleased. The positives first the staff were friendly and welcoming when we arrived and throught our stay. Our room was clean if basic. Good, safe parking The negatives, we had booked breakfast for three mornings and the first morning my husband had... More

I've stayed four times at the Ryokan now, and three of those have been wonderful. It's a little hotel, with a maximum of about 20 rooms, and the rooms are normally well maintained and spotless and very quiet. The staff are polite but unobtrusive, it's a fantastic place to stay. However, my stay at the end of January was terrible.... More