Noisy, cold and poor customer service. Stay here if you are on a stag or hen night or the like. Do not stay here if you want a good nights before a busy days work like me. The room was okay, dated and in need of a couple of modcons like a new television. The shower was so weak it... More

Reception staff were very helpful and friendly. The room needed updating but was clean and comfortable. Breakfast was good but the noise from the guests was terrible. Shouting,swearing and banging doors all hours and this was not helped by creaky floorboards in hallway and thin walls.There was a night porter on who was available for complaints but I think he... More

Great value, quiet little hotel on the busy Osborne Road in Jesmond. Has a fantastic bar below with the local tradition of happy hour buttons - has to be seen to be believed, but you could get your whole round of drinks completely free. I always stay here when in Newcastle, where I previously lived for three years - it's... More

I stayed at the carlton hotel after i returned from travelling and loved it, the staff were friendly and welcoming and the room was always kept clean and provided with fresh towels and free biscuits for my coffee, the best bit was the beds lovely comfortable beds tho which gave me the best nights sleep. And in the morning the... More

I had been staying at the Euro Hostel with my sister & 2 children then 2 & 6 months, we were in Newcastle as my husband was a patient in the Freeman Hospital while waiting for a lung transplant, unfortunately when my husband became very ill we needed to stay longer & the Euro Hostel couldn't accommodate us, I was... More

Stayed here for 1 night. Hotel from outside looks good in keeping with surrounding area. Inside it is looking a little tired. Carpets in the corridors need a clean, didn't smell to great in certain areas. Room was fine, quite a gud size. Very clean could not fault that, bathroom was spotless and overall what I was expecting from the... More

The hotel is shabby and tired. The room was small and the bathroom fittings were badly fitted ie the taps on the sink did not run directly into the bowl as they did not protrude far enough to clear the edge of the bowl. The bedside light, which is located on the wall directly above the bed (there is no... More

This hotel is not the best I've stayed in but then again you do get what you pay for and for the money we spent I thought it was really good value. The rooms are decorated to an alright standard and there is a bath and shower in each. The reception staff are not the friendliest people but the bar... More

Everything was as expected. However, when I asked the receptionist if they could change a ten pound note to coins their answer towards me was: we do not change ten pound notes but only twenty pounds note.