We booked two rooms for a three night stay in May. We were checked in by a very efficient lady on reception, the reception area also appeared quite pleasant. When we arrived at the first room (122), it smelt as if it had never been cleaned and I think it was the worst hotel I have ever had the misfortune... More

We asked for a quiet room and were allocated one over the fan from one of the restaurants, so we phoned reception and were allocated another, much smaller one at the back of beyond. The room faced the main road and there was a huge amount of noise from the bars around. The bed was uncomfortable, and the furniture in... More

This was a group booking and all members of the party commented on how good the hotel was. This is the second occasion we have stayed at this hotel in three years. The hotel is spotless and the rooms are clean and spacious. You can dine in the hotel as well as have breakfast at an excellent rate. Breakfast cost... More

I stayed at this hotel as part of a stag do two nights ago. On first impressions, the hotel looked great, and it was! It’s located on a hotel packed strip of road in Jesmond, roughly a fiver taxi ride from the centre. The hotel has a car park with about 10 spaces and is free; we were lucky enough... More

Stayed for one night for work and was lucky enough to end up with an upgraded room. Room and bed were really comfortable and bathroom great. The room was a little small so might have been a bit awkward if I'd had loads of luggage. Staff on reception were very welcoming, approachable and helpful. This was a real plus point... More

Very tired and dusty rooms! Lack of staff training, we were offered a candle when our lights wouldn't come on. Haphazard housekeeping, found old dusters and cleaning products in our room! They also forgot soap etc. The glasses in the room were also disgracefully dirty. The punch holes in the wall in the room were also rather off-putting! Don't be... More

Booked a standard double here last Oct 2012 and was very disappointed. Had to pay extra for an upgrade which was OK. This time I booked a SUPERIOR DOUBLE - lovely room facing the front which was excellent. Booked the breakfast at £7:50 each last time - found it below average so didn't book breakfast this time - went elsewhere... More

This is a reasonably priced hotel in a great location. It seems to be in the process of being updated - public areas are very clean and attractive but some bedrooms have yet to be done including Room 122 where I stayed for 4 nights which had torn curtains and stains on the wooden furniture. After unpacking I discovered that... More

A small group of us stayed here in November for my birthday, as I have friends in the north east it was an ideal meeting point. When we reached the hotel I was upgraded, which was fab! Staff were really friendly, helpful and the room was lovely! We met in osbournes bar which is attached o the hotel and later... More