It is what it is - for rooms at this price you aren't going to get the Ritz. What we did get was a room that was clean, comfortable, quiet, perfect for a cheap one night stay while we caught Mickey Flanagan at the City Hall. The girl on the desk was charming and very helpful, and we managed the... More

A nice big bright and airy room in a great location. Very noisy when the window was open, but being in the centre of dean street, what can you expect. You wouldn't stay there for a quiet retreat! Great for being in the hub of things, and great for the price. The carpet could have done with a decent hoover,... More

booked a 'deluxe' room and was probably worst i've had... ever!!! top floor, lift broken so was 4th floor via stairs. attic type room/cupboard with sloping roof you had to limbo past bed to get to window which was about 2" square. ridiculously hot room even without heating on and window open no air con, actually dripping sweat lying on... More

Although the hotel was clean and tidy, the top floor rooms had no air conditioning and you suffer, when you open your window, with noise from the road and street. There is also NO lift. The corridors and stairs are narrow which makes it difficult when carrying a large bag to your room. Staff were very good but would I... More

stayed in this hotel for one night after a concert at city hall, we had room 39 on the top floor the lifts where broke so it was abit of a hike to the room but no problem as we are both fit. the room had been modernised but the carpet was old with burns from the iron on it,... More

We stayed on 27-29 April on wowcher deal.we don't mind basic, which it was. We don't mind noisy which it also was. We asked specifically how much late check out was and for how long, £20 until 4pm which was perfect as we had 8pm flight. 1.20pm we received a rap to say late check out was 1pm. I went... More

Upon arrival we found lots of steep steps... Carried our cases up them and round a dark corner was the entrance. Got to reception, was told the lifts werent working, and we were on the third floor!! Around 45 steps to climb to get to out room, both of us asthmatics, wouldnt you think we would have been telephoned and... More

This was a very nice hotel and excellent for the price. Room was very clean, bathroom and shower were perfect. Bed was extremely comfortable, with very nice linen. Far nicer than a travelodge or something similar for the price. Teas coffees and assortment of biscuits also. Staff were very friendly. Would recommend. It isn't a 5 star so it shouldn't... More

Just arrived back home few hours ago! 11th april from Surtees hotel, was there 8th-11th, Absolutly fantastic hotel, why the silly reviews people!? my room was gorgeous! yes the carpet had little tears but it was beautiful! Had room 22 which was facing the multistory carpark and trainline, which didnt bother me in the slightest trains passed all day and... More