Hadn't visited the North East for nearly five years, but took the opportunity to revisit some very good old friends on our way back to Essex after a pleasant stay in the Lake District. After chatting to one of my acquaintances, things came down to a choice between a large complex in the Metrocentre - probably not suitable for my... More

Ww decided to celebrate our 50 wedding anniversary here and book our close family in from friday to monday. This includedpart of our family now living in Germany. It was a great success thanks mainly to the hotel owner and staff routine meals - great Aniversary banquet - outstanding food and value Service during entire stay 1st Class This was... More

Excellent food plates piping hot. Eat here on a regular basis. Menu has a good choice. Female staff very helpful and polite. Male member of staff calls every one " you Guys". I find this very annoying and will hope on my next visit I am not served by him. The place is looking tired, the bar & resturant are... More

Room was so cold that I had to sleep in my clothes under the blankets! The food tasted cheap and microwaved. The lady in charge seemed too strict and highly strung, I felt a complaint about the service or the standard of her hotel would only fall on deaf ears. Avoid at all costs. You have been warned.

I booked for three nights and have just called reception to move out after tonight, my first night. Room is cold, bathroom is even colder, wallpaper peeling off walls, lighting dreadful, the draught from the windows is so bad that the shade is swaying in the breeze. There are two rooms booked out in whole hotel and they put us... More

Being local, we eat here about 4-6 times a year & the quality of the food never disappoints. It's always very hot when served & the plates are piping hot, so they keep the food warm throughout the meal. Portions are sustantial; you may not belive so when your plate arrives, but reserve judgement until you have cleared your plate.... More

We enjoyed a great Christmas dinner at the hotel. All three courses were generous and well presented, the waiting staff were attentive and nothing was too much trouble. We have eaten here many times and it never dissappoints, the bar meals are also good value.

Took the family for sunday lunch, the restaurant was very busy,was seated at the bar with menus,but had to wait 5 mins for our drinks. The food was good, but service was a bit slow due to the restaurant being full. Will go back about for sunday lunch.

Our room was cold when we arrived, but heated up nicely by the time we went to bed. It was very small and dated, though clean and tidy. There was a hairdryer and a kettle with tea and coffee for us to use. There is also a secure car park at the back of the hotel that gets locked at... More