stayed at this hotel in january 2012, and i have to say this really is the nicest, cleanest and best hotel iv ever stayed at, my partner and i were greeted by very friendly staff who were happy to help with any query, the room was huge with a massive bed, floor to ceiling windows to show off an amazing... More

Excelletn stay at the Hyatt this weekend. We was advised the check-in time was 3pm, but the friendly and helpful staff allowed us to check-in early, which was perfect as it allowed me time to get changed and get down to the Pub to watch Villa beat the Wolves. The room was perfect, Bed was amazing, huge!!! Everything wwas as... More

10 minute walk to the bull ring. No free parking, 14 pounds a day in a off site car park. Lovely hotel, the rooms are lovely and the staff are all very helpful Excellent for a romantic getaway More

The entrance ambiance and decor doesn't seem to extend beyond the foyer. Rooms are ok, all the facilities you would expect (no biscuits on the coffee tray though), iron and board in the room etc. Clean and tidy. Shower is rubbish. Way too low for a tall man, and needs it seems, millimeter adjustment to control the temp. Slightly too... More

Pros: Good location, good food albeit expensive, nice interior decor, decent rooms, some staff are friendly and polite. Cons: I've stayed in much nicer rooms at lesser hotels, non-functioning pool (until the refurb is complete - no prior warning), small gym, Wi-Fi charge of £5 per hour (this should be free), no car park (have to park at the NCP... More

I loved this hotel, the room was massive, we paid £76, had robes, slippers, complimentary apples on receptopn, bell boys to take luggage, and stayed on the 21st floor with a view of broad street and brindley place canals. I personally loved relxing in the room looking out onto the busy city and canals. The room was huge and we... More

Stayed here while visiting for shopping, a concert and the theatre. Excellent location; the bridge across to the Symphony Hall was very welcome on a cold, wet night. Efficient check in, cheerful, helpful staff. Decent sized room, clean and comfortable. It had a very good view over the canal area and was quiet, despite overlooking very busy area. The cocktail... More

As another review has mentioned, the swimming pool is currently closed (for about 3 months, I believe). I found this extremely disappointing since it was a major reason for our choice of hotel and there was no warning on the hotel website etc. However, the staff showed a high level of customer service quality when listening to my complaints and... More

Sunday lunch, i went home straightaway, i was ill for 5 days, had eaten chicken and it couldn`t have been correct, the staff looked embarrased by what they were having to offer clients!! More