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All 14 Windsor hotels

Mercure Windsor Castle Hotel

4.0 of 5
18 High Street, Windsor SL4 1LJ, England
Hotel amenities
Mercure Windsor Castle Hotel
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81%
Ranked #2 of 14 hotels in Windsor
Most recent review
5 of 5 stars Reviewed 18 June 2013
rikiberg Nuneaton, United Kingdom
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634 reviews from our community

Traveller rating
    294
    216
    75
    26
    23
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Families
132
 
Couples
297
 
Solo
27
 
Business
91
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Nuneaton, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

Whilst the building is old, what do you expect, its Windsor, the place was clean and tidy. The staff were incredibly attentive, and could not do enough to help. I've stayed in places where the sewrvice is good, but this was just a notch above that

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Grass Valley, California
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

I had a reservation at the Harte and Garter but they were over sold for Royal Ascot. They made arrangements for me to stay here. What an unexpected treat it was. I was put in the Annex. The room was very nice with a balcony. I could see the Royal Standard flying over the Castle. The staff were very helpful,... More

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See 6 more reviews by CAtrkr for Windsor
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
18 June 2013

Dear CAtrkr, Thank you for your recent review and positive comments. I hope we can become your go to hotel in Windsor in the future. We look forward to welcoming you back in the near future. With effect from the week commencing the 10th June the hotel is introducing car park charges for residents. The charge applicable to all guests... More

Newport, United Kingdom
Top Contributor
96 reviews 96 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

If you are planning a trip to Windsor this hotel is perfectly located. We stayed just one night but were able to park up and forget about driving until we needed to go home. All the attractions and restaurants, shops, etc. are within very easy walking distance. There is on-site parking, which not all central hotels have. The bed in... More

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See 2 more reviews by Sue2000000 for Windsor
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
18 June 2013

Dear Sue2000000, Thank you for posting a review following your recent stay with us. Thank you for your positive comments about certain aspects of your stay and please be assured I will investigate further and follow up on the other points you raise. I hope we can welcome you back to the hotel in the near future. With effect from... More

Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

After research for a village location close to Heathrow Airport, the Mercure Castle Hotel Windsor, England was chosen. The location is 'brilliant' as it is nearly across from Windsor Castle and in the center of the town. The Royal Guards actually parade directly in front performing the changing of the guard at the castle each morning! First impression, my friend... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
17 June 2013

Dear EllenHawkins, Thank you for posting a review following your recent stay with us. Thank you for your positive comments about the team and your dining experience I will be delighted to share this with the team. I hope we can welcome you back to the Castle hotel in the near future. With effect from the week commencing the 10th... More

UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

We arrived a little later than planned for our anniversary weekend, having been detained by both roadworks and traffic on the journey down. When we checked in the gentleman behind the desk was professional but very friendly and made us feel very welcome. We chose a room with a balcony but those who are light sleepers would do well to... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
11 June 2013

Dear ElFidget, Thank you for your recent review. Thank you for your positive comments and feedback about the team, in particular Andi, which I will be delighted to share with them. I was pleased to read you had a wonderful anniversary break with us and look forward to welcoming you back next year. With effect from the week commencing the... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 June 2013

Due to business and personal travel, I have probably enjoyed over 100 nights at the Castle Hotel during the last 20+ years. Windsor and the Castle Hotel are favorite places for me to visit. Service is good and the quality of the food is excellent. High Tea is magnificent! The rooms are small but cozy, and staying there makes me... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
11 June 2013

Dear 4Presleys, Thank you for taking the time to post a review following your recent stay with us. Thank you for your comments and please be assured we will look at the points you raise. I hope we can have the pleasure of welcoming you back soon and thank you for your custom for 20 years! With effect from the... More

UK
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 June 2013

We stayed here for one night to celebrate our Silver Wedding anniversary. From them minute we arrived the staff were friendly and welcoming- My husband upgraded our room to a suite which was very grand but beautiful and very comfortable. Breakfast was lovely.

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
6 June 2013

Dear summerhillblue, Thank you for taking the time to post a review and provide your feedback. I was delighted to read you had a wonderful stay and I hope we can welcome you back to the Castle hotel soon. Kind Regards, David Hayden General Manager More

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 5 June 2013

This hotel deserves every single one of its 4 stars. I took my Mum for a weekend break and from the moment you enter the hotel until you depart the staff make you feel welcome and wanted. The hotel itself is beautiful with spacious rooms and luxury throughout and the food it top class and plentiful. The pictures on the... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
12 June 2013

Dear Sarah W, Thank you for posting a review following your recent stay with us. Thank you for your positive feedback which I will be delighted to share with the team as we all try our utmost to ensure that our guests receive the experience they wish for. I hope we can have the pleasure of welcoming you back soon.... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 June 2013

We really enjoyed our stay at the Mercure Windsor. It’s in a perfect location, being just minutes from everything, and our stay was memorable for all the right reasons. The staff were very helpful in letting us stow our bags prior to check in, and bringing them up to the room when it was ready (before we arrived). It was... More

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GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
10 June 2013

Dear talkingbird2, Thank you for posting a review following your recent stay with us. Thank you for your comments and I was pleased to read you had a good stay with us. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager With effect from the week commencing the 10th... More

Green Oak Township
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 June 2013

The Windsor Castle Hotel is a short walk from the Central rail station and across the street from the Castle and a short distance from its entrance. The hotel staff was very friendly and accommodating and the room was comfortable, clean, and very quiet (no view, but very quiet for a good night's sleep). The hotel bar/restaurant was cozy and... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GMMercureCastle, General Manager at Mercure Windsor Castle Hotel, responded to this review
3 June 2013

Dear Diane M, Thank you for your recent review and positive comments regarding your experience here at the hotel. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(41)
  • Car park(40)
  • High Street(30)
  • Great location(19)
  • FREE parking(16)
  • Afternoon tea(6)
  • Staff were friendly(6)
  • Great Place(4)
  • Rooms are clean(3)
  • Main building(3)

Additional Information about Mercure Windsor Castle Hotel

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > South East England > Berkshire > Windsor and Maidenhead > Windsor
Amenities:
Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Windsor
#3 Business Hotels in Windsor
#4 Family Hotels in Windsor
#5 Romantic Hotels in Windsor
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Mercure Windsor Castle hotel is a 108 room, 4 star hotel located in Windsor, opposite the main gates of Windsor Castle. The Castle and grounds are just a few minute’s walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar@18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 
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Also Known As:
Mercure Castle Windsor Hotel
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor

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Mercure Windsor Castle Hotel
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