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BEST WESTERN Heronston Hotel

Ewenny Road, Bridgend CF35 5AW, Wales
Hotel amenities
Ranked #6 of 13 hotels in Bridgend
3.5 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    12
    13
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    5
    7
Date Rating
NewportMartins
Newport
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 9 February 2012

My husband and i booked a diner, bed breakfast deal at the hotel for last weekend. We arrived an hour earlier than allowed check in, however the recptionist was very accomodating and extremely helpful. We were not bothered that we were early and would have to wait but she rang housekeeping and checked to see if our room was ready.... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
14 February 2012

Thank you for your kind review, I am happy to hear you had an enjoyable stay and like what we have done with our Executive rooms, the refurbishment is continuing through out the hotel on a planned basis. We look forward to welcoming you back in the future. More

Jayne H
Southampton, United Kingdom
1 review
3 of 5 stars Reviewed 6 February 2012

a nice little hotel.. however I have just spent a 3 night busiess trip there and the room, I felt a little dated, carpet in hallway out side room didnt fit and was starting to walk up the wall, causing a trip hazard. I felt my room was made up from bits of another room. My phone said a different... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
14 February 2012

Thank you for your review, I am sorry you were not fully satisified with your stay. We are currently working to a planned refurbishment programme, We have 4 types of rooms available, standard, superior and executive suites. All the executive rooms have been completed and 50% of the suites are now finished, the next section of rooms to be refurbished... More

Doraexplorer13
Kidwelly, South Wales
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Have just spent yet another couple of days at this Hotel, a big favourite with our famiy, this time as a group of seven female friends. Staff could not do enough for us, restaurant meal and breakfast superb, rooms and linen beautifully clean. As usual, Swimming Pool and facilities wonderfully clean. A treasure of a Hotel tucked away in lovely... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
14 February 2012

Thank you for your kind review and we look forward to welcoming you and your party and family back in the future. More

Rourkesdrifter
Abertawe
Contributor
11 reviews
19 helpful votes
4 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

As a party of three we were booked in for the New Year's Eve package at the Heronston. Arrived mid afternoon and were met by a friendly receptionist who booked us in quickly and efficently.Large spacious rooms greeted us with high spec bathrooms and a pleasant feel. On arriving downstairs for the evening proceedings we were pleased to see a... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
14 February 2012

Thank you for your kind review, we do pride ourselves on the package and service we offer for New Years Eve. Sorry your companion had a distrubed nights sleep, this has been reported to maintenance and I believe the issue has been resolved. In terms of our public areas, these are on a planned refurbishment programme which we are working... More

linrob
walsall wood
Senior Reviewer
6 reviews
7 helpful votes
5 of 5 stars Reviewed 24 November 2011

We stayed one night at this hotel last weekend whilst visiting family in Bridgend. Second time we have stayed here in two years. Used the leisure facilities on first visit and they are excellent with high standard of fittings etc. This time our room was fine,great 'rainshower' shower and although small bathroom well fitted and up to date.Tea and coffee... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
29 November 2011

Thank you for your kind review and we look forward to welcoming you back to the hotel in the future. More

Geoff99
loughton
Reviewer
5 reviews
8 helpful votes
3 of 5 stars Reviewed 21 November 2011

Stayed for a couple of nights earlier in November . Had 2 rooms for myself my wife and other family members. Rooms OK, bit dated. Breakfast excellent. Although staff spent too much time talking to each other sometimes! Middle of first night major problem with central heating when radiator "knocking " noise throughout our wing of the hotel. Was offered... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
24 November 2011

Thank you for your review, I am sorry to hear about your heating issue, maintenance has investigated this and resolved the problem. The Best Western Heronston Hotel is currently undergoing a planned refurbishment once we have completed our Executive & Superior Bedrooms we plan to move to our standards & family bedrooms. More

willdc1
Norwich, United Kingdom
Senior Contributor
44 reviews
145 helpful votes
3 of 5 stars Reviewed 15 November 2011

I stayed here for 1 night on a business trip. The price was £62 for bed and breakfast (booked through work). I got there quite late about 8.30pm and was pleasantly surprised that dinner could be ordered until about 9pm. Dinner was fine. Tasty pork medallions with a side plate of green beans, broccoli and boiled potatoes, all of which... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
24 November 2011

Thank you for your review. I am pleased you enjoyed your stay, on your next visit you may want to consider staying in one of our Executive or Superior Bedrooms which have additional facilities and upgraded decor. More

Philip H
Birmingham, United Kingdom
1 review
3 of 5 stars Reviewed 2 November 2011

Hotel was clean comfortable and well equipped and well sited for my trip. Issue with food and Customer service. Ate evening meal in the restaurant and cooked breakfast the next morning - by the evening I was violently ill. follow up from the food and beverage Manager was not acceptable to me - has tarnished my opinion of Best Western... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
7 November 2011

Dear Guest Thank you for taking the time to post your comments regarding your most recent stay at the hotel, I am happy to hear you found the hotel both clean & comfortable, but saddened to hear you were ill following your stay. I can say with confidence that the hotel follows all good food safety standards which are recorded.... More

Claire G
Bridgend, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 19 September 2011
1
person found this review helpful

We stayed at this hotel after our house was flooded, the hotel is clean comfortable and well situated and offers excellent leisure facilities. We stayed here with our two young children in total for over two weeks, the staff here made us feel so at home and nothing was ever to much for them i never saw a memmber of... More

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Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
20 September 2011

Thank you for all of your kind comments regarding our hotel facilities and our staff. Your comments have been passed on to all concerned. We are sorry for the circumstances that lead to you and your family staying at the hotel, but we are glad that you all enjoyed your time with us. More

Georgia B
Worcester, United Kingdom
Senior Reviewer
7 reviews
8 helpful votes
4 of 5 stars Reviewed 3 September 2011

Excellent value for money. The exectutive room was fabulous, huge bed. Very clean too. The staff were helpful and friendly. More

Was this review helpful? Yes
Carolyn Powell, General Manager at BEST WESTERN Heronston Hotel, responded to this review
5 September 2011

Thank you for your kind comments regarding our hotel facilities and our staff. I am glad you liked our refurbished executive bedrooms. We plan to refurbish the remaining executive bedrooms shortly. More

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BEST WESTERN Heronston Hotel Also Known As

  • Best Western Cardiff
  • Bridgend Best Western
  • Best Western Bridgend
Address: Ewenny Road, Bridgend CF35 5AW, Wales

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BEST WESTERN Heronston Hotel
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