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BEST WESTERN Heronston Hotel

Ewenny Road, Bridgend CF35 5AW, Wales
Hotel amenities
BEST WESTERN Heronston Hotel
Ranked #4 of 8 hotels in Bridgend
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112 reviews from our community

    Trip type
Traveller rating
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    39
    27
    10
    8
Date Rating
Regusse, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 18 May 2013 NEW

Location was good. There was an error on the booking dates even though my reservation had the correct dates. Had the hotel been full we would not have had a room! Room service didn't turn up as requested and there was no apology. Avoid Saturday evenings unless you are part of the wedding party! Very noisy neighbours from 11pm -... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 12 May 2013 via mobile

Room well decorated, clean and quiet. All usual facilities. Bit small if you were going to be in the room during the day but large enough if only there short periods. Reception and corridors undergoing redecoration so bit shabby at present but nothing awful Leisure centre with pool, sauna and steam room was superb. Very dog friendly with basket and... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
15 May 2013

Thank you for your kind review, glad you enjoyed your stay and we look forward to welcoming you back. More

Bournemouth
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

My partner and I enjoyed a relaxing stay in room 23 for a weekend single night trip. The king sized double bed was very comfortable and the room well appointed though we did notice that were very near to the spa/pool complex and the room temperature was warm and there were no thermostatic valves on the radiators. Other than that... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
15 May 2013

Thank you for your kind review, I am happy to read you enjoyed your stay at the hotel. Just a quick note should you decide upon a return visit - there are themostates on the wall of each bedroom which control the temperature in the room. I am sorry you did not see these on this visit. More

Cheltenham, United Kingdom
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 30 April 2013

Tyler was thrilled with his comfortable bed and the two dog bowls, whilst we were also pleased with the accommodation on our second visit. Could not fault the service for we were late back on Saturday night, fifteen minutes after the restaurant 9.30pm close, but were still able to enjoy a ribeye steak with all trimmings. The breakfast was very... More

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Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
2 May 2013

Thank you for your kind review, I'm glad your dog enjoyed his stay also in one of our dog friendly bedrooms. We look forward to welcoming you back with your canine friend in the future. More

Reading, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 27 April 2013

Stayed here for a 2 night break in an executive room overlooking the garden. The pool and spa were very good although the shape of the pool does not accommodate too many swimmers at the same time. The room was clean and well presented with a very large bed. The prepared cooked breakfast was very good along with excellent waitressing.... More

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 April 2013

Thank you for your kind review I glad to see you enjoyed your stay and found the hotels surrounding area of interest. We look forward to welcoming you back in the future to see the main other points of interest in Bridgend and the surrounding areas. More

Carmarthen, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 26 April 2013

I had a party to attend in Bridgend so thought I would stay the night as well, and find an excuse to bring my husband down too. While I was at the party my husband and his friend enjoyed the spa facilities and food at the hotel. I then joined my husband later that night and enjoyed a great stay... More

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 April 2013

Thank you for your kind review, I am realy happy to hear you had an enjoyable time at the hotel and that all the team at the hotel were asttentive and looked after you so well. we look forward to you staying with us on your next trip to the area. More

Bristol, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 21 April 2013

My husband and i stayed here for one night. Staff were very helpful. Breakfast was good. Room was comfortable. Swimming pool was a bit on the small side but was never too packed. Hotel is within walking distance of Bridgend town centre - about a mile away.

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
30 April 2013

Thank you for you kind review, I am happy to see you had a comfortable stay and we look forward to welcoming you back to the hotel on your next visit to Wales More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 13 April 2013

......... but 'very good' overdoes it! Stayed for four nights from March 28th until April 1st. I booked and received a Superior Room - upper floor and close to wifi router. The room was big and recently renovated and refurbished, so no problems there. Overall, I enjoyed my stay and had no complaints. The one huge problem was a wedding... More

Was this review helpful? Yes 1
See 2 more reviews by Paul R for Bridgend
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
15 April 2013

Thank you for your review, I am happy to hear you enjoyed your stay and would return to the hotel in the future, but disappointed to hear you had a disturbed nights sleep due to guests attending a wedding at the hotel. More

saxmundham, UK
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 9 April 2013

I was ungraded here as I was allocated an unmade room with someone else's sock on the floor and some rather suspect stains by the desk. The upgraded room was pleasant, but the initial experience rather clouded my view. Either the housekeeping is inefficient, or they couldn't give a stuff about their guests - still not quite sure which. Breakfast... More

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
12 April 2013

Thank you for your review, I am sorry you did not recieve the correct standard of service the hotel is known for. I can confirm that all matters have been resolved and for any future stays you will receive a high standard of service from all departments. More

Barry, United Kingdom
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 23 March 2013

On entering this hotel, we had to wait a few good minutes for the receptionist to get up & see to us!! It took about 15 minutes to check us in, with hardley a smile!! We were told to follow the arrows to our room, the decor in the hallways leave a lot to be desired, the room itself was... More

Was this review helpful? Yes 1
Heronston01, General Manager at BEST WESTERN Heronston Hotel, responded to this review
2 April 2013

Thank you for your review, I m sorry to hear you were not completely satisfied with your stay and the services you recieved. The public area refurbishment is now complete and is a great asset to the hotel. This public area refurbishment is part of a planned refurbishment plan which will continue throughout the bedrooms, with all the superior rooms... More

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Additional Information about BEST WESTERN Heronston Hotel

Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel Bridgend, UK - Wales
Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Bridgend
Price Range: $
Official Description (provided by the hotel):
Best Western Heronston Hotel is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including suites, executive and standard rooms. The Heron Bar is the perfect place for pre dinner drinks, to order a light snack or bar meal. Our Crane Restaurant offers both an A la Carte and Table D’hôte menu, all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Here at the Best Western Heronston Hotel, we are always mindful that ‘our aim is to welcome you back’. ... more   less 
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BEST WESTERN Heronston Hotel
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