This is my third visit to this hotel and possibly the best. It is always clean and comfortable with good breakfast but this time, the receptionist Janet exceeded all expectations in caring for our needs . The room heating stopped working so Janet found us extra duvets and a radiator, advised us on places to visit and even gave a... More

After a visit to Caerphilly Castle, my husband, two kids and I stayed at the Premier Inn. Felt very welcomed by the receptionist. Thought it would have be a squeeze, but the room located on the ground floor was nicely sized for the four of us. Kids loved the big TV on the wall!! Had dinner in the next door... More

Working down in Caerphilly I have stayed in both premier inns in town and this is by far the better of the two. Well worth the extra money. Clean, friendly, everything you come to expect from a premier inn. One of the best in the chain. Breakfast is amazing! Not cheap at £8 but you will be back!

We stayed in the Disabled room. Janet (from desk) made us welcome & checked we had all we needed. Sadly, we missed her on our last day & could not thank her in person. The room is well designed with one exception, the kettle has to be lifted with the hot water spout facing towards oneself (risk of scalding). We... More

I stayed just for one night after a wedding. Room was large and spacious on the first floor, bed was comfortable and we slept really well. Everything was clean, facilities were good and had both bath and shower. Breakfast in the attached pub was a little disorganised but the food was OK and good value. Despite being on a roundbout... More

The hotel itself is as a Premier Inn would usually be, the restaurant on the other hand was pretty poor, we only ate there twice during a weeks stay. On the 2nd time we had to return my wifes meal as the mashed potatoe had more boulders in than the surrounding mountains and was drowned in gravey, I had the... More

I stayed here for just one night having recently stayed at the nearby Premier Inn in Corbetts Lane. The room was what we come to expect from Premier Inn - spacious and clean. I had good night sleep as the hotel is just that much further away from main road to cut out traffic noise. There was an annoying problem... More

Did what it says on the tin! Couldnt ask for better! Down for the Rugby. I would definately stay here again. Highly recommended. Good pub/ restaurant next door. Bit on the expensive side for room only. We didnt have breakfast at the pub as we think £8.25 is too expensive. We found a cafe where we both ate for less... More

I've stayed at Crossways a couple of times now. It is a new Premier on the edge of a retail park. If you like TV you won't be disappointed as the rooms are fitted with massive flat screens with Freeview channels including HD. I like Premiers as they are always clean, have comfy beds and powerful showers. I got the... More