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Hilton Cardiff Hotel Reviews, Wales

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All 83 Cardiff hotels

Hilton Cardiff

4.0 of 5
Kingsway, Cardiff CF10 3HH, Wales
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Booking.com Hilton Hotels.com
77%
Ranked #17 of 83 hotels in Cardiff
4.0 of 5 stars 861 Reviews
183 traveller photos
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861 reviews from our community

Traveller rating
    356
    296
    131
    50
    28
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Families
107
 
Couples
353
 
Solo
60
 
Business
192
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mordialloc, Australia
Top Contributor
99 reviews 99 reviews
12 hotel reviews
Reviews in 46 cities Reviews in 46 cities
26 helpful votes 26 helpful votes
“Great location but just missed the mark”
3 of 5 stars Reviewed 23 May 2013 NEW

The hotel was OK but was showing a few signs of tiredness in the room and in the fittings, with stains and small items of damage quite obvious. The service in the bar was ordinary; and how can you run out of Johnny Walker Black after one drink? The restaurant was better and the food was pretty good for dinner... More

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Fairhope, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Wonderful Stay”
5 of 5 stars Reviewed 19 May 2013 NEW

We had a lovely time in Cardiff. The hotel was wonderful. Very friendly staff, very clean hotel. We had a room overlooking the castle and garden. It was beautiful! Lots to see around the hotel, also a taxi to Cardiff Bay was about 7 pounds. There are more dining choices there. Overall, I highly recommend staying at the Hilton.

Was this review helpful? Yes 1
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
21 May 2013

I was so pleased to read your first class review of our hotel following your recent visit to Cardiff. Your fantastic comments regarding our team and the hotel were great to read and we really take pride in your wonderful feedback. I do hope that we will have the pleasure of another visit from you very soon. Kind regards Louisa... More

Cardiff, United Kingdom
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Birthday Afternoon Tea”
4 of 5 stars Reviewed 19 May 2013 NEW

It was a celebration for my daughter 21st and my sons 17th birthday. We had booked Afternoon tea for 13 people. The restaurant is glass on 3 sides meaning that it got very warm. The staff were attentive in opening the doors and bringing the blinds down to make it a bit cooler. I found the decor a little utilitarian... More

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See 20 more reviews by Gary S for Cardiff
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
22 May 2013

Thank you for your review of our hotel following your recent visit for your Children's Birthday Celebrations ! It was great to read that you all enjoyed our fantastic selection of cakes for your afternoon tea and not forgetting your Costa Coffee. I have noted your comment regarding the quality of your bread for your sandwiches and I will pass... More

south wlaes
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“another excellent breakfast”
4 of 5 stars Reviewed 17 May 2013 NEW

i visited here on 17/5/13 for a champayne breakfast with a travel zoo voucher. this is the second time i have visited here for breakfast with the same offer. couple of bad points this time round: the cups were stained from the tea and coffee which did put me off slightly and there were no spoons to stir your hot... More

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See 10 more reviews by saraht74 for Cardiff
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
20 May 2013

Thank you for your review of our hotel following your return visit to our Restaurant for your Champagne breakfast. I was very happy to read that you enjoyed your visit once again to our hotel. I have also noted your comments regarding the cutlery in our Restaurant and may I offer you my sincere apologies, your feedback has been passed... More

Pembroke, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Fab”
4 of 5 stars Reviewed 14 May 2013

Excellent service, well looked after from parking up your car to comfort in your bedroom,and the best breakfast every, the Hilton knows how to look after you, it's in a brilliant spot for pubs,clubs and shopping.

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See 9 more reviews by Jones196445 for Cardiff
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
15 May 2013

It was really great to read your first class review of the Hilton Cardiff. I was so pleased to see your wonderful feedback and that you enjoyed your visit to our hotel and our excellent customer service and location in the heart of the City. I do hope that we will have the pleasure of another visit very soon. Kind... More

Rhayader, United Kingdom
1 review
“FIRST VISIT TO THE CAPITAL”
4 of 5 stars Reviewed 14 May 2013

I could find nothing to criticise about the organisation and service at this hotel. Cardiff is a small city with some awkward one-way traffic systems, so it took a little sorting out to arrive at the hotel by car. Once there the "system" took over; car removed and parked in an instant and thereafter the staff could not have been... More

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Review collected in partnership with Hilton Hotels & Resorts

CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
21 May 2013

Thank you for taking the time to write a review of our hotel following your visit to our Capital City. It is great to read that you enjoyed your first experience of Cardiff and our hotel and the service you received by our team and I do hope that we will have the pleasure of another visit very soon. Kind... More

Moscow, Russia
1 review
“My stay at Hilton Cardiff in May '13”
4 of 5 stars Reviewed 13 May 2013

The location is top-notch. The ceiling-to-floor window of my room on the executive floor overlooked the Castle and the adjacent Bute Park. The sight was stunningly beautiful. Also, it is very close to the city center (St. Mary Street, etc.). The room was quite spacious and convenient. The selection of whiskeys at the hotel bar, very respectable. The gym was... More

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Review collected in partnership with Hilton Hotels & Resorts

CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
21 May 2013

I was so pleased to read your first class review of the Hilton Cardiff. Your comments are very encouraging and an absolute pleasure to read. I will most certainly pass on your praise and gratitude to our team at the hotel. Thank you for taking the time to offer great feedback. I do hope that we will have the opportunity... More

Nottingham, United Kingdom
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
“Did not live up to my expectations”
3 of 5 stars Reviewed 13 May 2013

I have to report how disappointed I was with this Hilton during my recent stay. Though only for one night, the standard wasn't what I was expecting. The reception area is pleasant and staff very polite, but that for me that is where the positives end. The room that I was allocated was very drab and tired. The spacious bathroom... More

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See 5 more reviews by Jennyjcamp for Cardiff
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
15 May 2013

I was very disappointed to read your feedback following your visit to our hotel in April. I would like to offer you my apologies that we did not meet you expectations and for your comments regarding external noise and the quality of your bedroom. Your feedback will be taken on board by the team here at the hotel so that... More

Belfast, United Kingdom
Top Contributor
99 reviews 99 reviews
43 hotel reviews
Reviews in 57 cities Reviews in 57 cities
66 helpful votes 66 helpful votes
“A bland Hilton in excellent location”
3 of 5 stars Reviewed 11 May 2013

Maybe the central location between the castle walls and main shopping street have made the Hilton lazy. Nice refurb end lobby but really bland and dated rooms. Mine had a fold down bed down the side of my king and my colleague had to move rooms as hers stank of cigarette smoke. Breakfast wasn't the usual extensive Hilton offering but... More

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CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
13 May 2013

Thank you for taking the time to post a review of our hotel. I was very disappointed to read your comments regarding your hotel bedroom and breakfast and may I offer you my sincere apologies that we did not meet your expectations on this occasion. Your review and constructive feedback will be taken on board by the team here at... More

UK
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Even worse than before”
1 of 5 stars Reviewed 11 May 2013 via mobile

After a series of bad stays, I had to stay here for 2 nights iin February and didn't realise how low this Hilton could go. The room was disgusting... ripped sheets, peeling paint and wallpaper, scratched furniture, missing light bulbs. Hot choclate and biscuits are now not left in the room, tolietries are left on a minimal basis, towels are... More

Was this review helpful? Yes 2
CWLCardiff, PA to General Manager at Hilton Cardiff, responded to this review
13 May 2013

It was very disappointing to read your review of the hotel following your visit in February. I have also noted your previous feedback and I would like to offer you my sincere apologies for the issues you have highlighted. Please would you be able to contact our Guest Relations Manager, rachel.cornelius@hilton.com to discuss this further. I am hoping that despite... More

 
 
Hilton Cardiff
Hilton Cardiff
4.0 of 5 stars 861 reviews
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Additional Information about Hilton Cardiff

Also Known As:
Hilton Cardiff Hotel
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Address: Kingsway, Cardiff CF10 3HH, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in Cardiff
#11 Family Hotels in Cardiff
#16 Business Hotels in Cardiff
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Hilton Cardiff
Kingsway
Cardiff CF10 3HH
Wales
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