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BEST WESTERN St. Mellons Hotel

3.0 of 5
Castleton, Cardiff CF3 2XR, Wales
Hotel amenities
BEST WESTERN St. Mellons Hotel
Ranked #41 of 83 hotels in Cardiff
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146 reviews from our community

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Date Rating
Milton Keynes, United Kingdom
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Initial impression is of a fine grand house, with high ceilings and excellent original features. However as our stay evolved the fabric of the building showed signs of needing a good overhaul by a maintenance team. It would be easy to say a big refit would be beneficial, but a lot could be achieved by resolving petty issues like poorly... More

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Swansea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 18 May 2013

Have just attended a fabulous wedding at the hotel. Okay it does need some refurb but was clean and welcoming and being and old building some things are inevitable but it was all inkeeping with the style of the building. Staff were polite courteous and well trained. All staff couldn't do enough very welcoming. Food was great too, tasty and... More

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North Wales
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 10 May 2013 via mobile

I stayed here on business, and whilst driving down the drive, thought I'd chosen well. The building is nice from the front, but if you park at the side you can see just how much work is required. My check in was warm and welcoming and efficient. My room overlooked the front, so a great view. The room itself was... More

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Haverfordwest, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 21 April 2013

We stayed at the St Mellons hotel last night. First impressions were very good and we arrived at reception to book in. I had already booked on-line for 3 rooms. First of all they couldn''t find all the paperwork, then they couldn't find our key. I was given paperwork for room 201 but a key for room 36. We went... More

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Rugby
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 15 April 2013

Colleagues had slated this place: I actually found it rather nice, despite the AWFUL driveway (badly affected by the cold winter, to be kind). I am not normally a fan of "garden rooms" and having to brave the elements to get one's meals etc, but this was quiet, spacious, clean, and WARM!!!! With the weather w have been having, this... More

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Harrow
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 April 2013

On arrival booking in was straight forward, welcoming and proffesional. The pet friendly chalet was clean well laid out and perfect for my wife and our two dogs. At evening meal the staff could not be helpfull enough, my wife has various allergies and is vergitarian but the staff took this in their stride and between them and the chef... More

Was this review helpful? Yes 1
Philip T, General Manager at BEST WESTERN St. Mellons Hotel, responded to this review
11 April 2013

Thank you for the kind review of your recent stay at St. Mellons. I'm delighted that you and dogs enjoyed your stay. I very much look forward to welcoming you back in the near future. More

Cardiff, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 27 March 2013

Having read a recent review of membership, felt I had to voice my concerns. I was also a member of the leisure club back in 2010/11 and complained about the state of the changing rooms, cleaned only once a day! Also the pool was cold during the winter, and again when complaints were voiced I was told that the pump/boiler... More

Was this review helpful? Yes 1
See 2 more reviews by ageewhiz for Cardiff
Philip T, General Manager at BEST WESTERN St. Mellons Hotel, responded to this review
11 April 2013

Thank you for your recent comments regarding the leisure facilities at the hotel. I am happy to confirm that the pump/boiler is working well following the work which was carried out in February last year. I'm afraid I can not agree with your inaccurate comments regarding the facilities being cleaned once a day as they are being constantly monitored by... More

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Driffield East Yorkshire
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 22 March 2013

We stayed at this hotel for 2 nights and paid £99 per night. We got here after staying at the fabulous Lamphey Court Hotel which was only £10 more for the deluxe room. The hotel was rundown and shabby from the outside and in the bedrooms. The communal areas were fine though. This biggest disappointment was our bed, which I... More

Was this review helpful? Yes 2
See 3 more reviews by Christine T for Cardiff
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4 of 5 stars Reviewed 15 March 2013

I spent 4 years staying here previously whilst working in the area about 3 years ago so returning was not a problem for another 5 months. I am not a fan of plastic corporate hotels and hate noise. St Mellons solves both these problems being individual and quiet. It does what it says on the tin. Some rooms are a... More

Was this review helpful? Yes 1
Philip T, General Manager at BEST WESTERN St. Mellons Hotel, responded to this review
11 April 2013

Welcome back Kimbad! It's been a pleasure having you stay with us again. I'm delighted you like our facilities ahere and are satisfied with the way we are looking after you. More

Bath
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 March 2013

This place specialises in Weddings which means if you are not the bride or guests, your needs come second. We felt we inconvenienced staff when showing up for dinner with our 3 kids. They were busy with the wedding reception and the guests behaved like they owned the place and were loud and drunk. We were asked to sit down... More

Was this review helpful? Yes 1
Philip T, General Manager at BEST WESTERN St. Mellons Hotel, responded to this review
11 April 2013

Thank you for your feedback on your recent stay at the hotel. I'm glad you had a good time, in spite of the efforts of some of our more 'enthusiastic' wedding guests! This does not usually present a problem as weddings are normally 'self contained' in another area of the hotel. Glad you here of your intentions to return soon... More

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Additional Information about BEST WESTERN St. Mellons Hotel

Also Known As:
Best Western Cardiff
Cardiff Best Western
BEST WESTERN St. Mellons Hotel Cardiff, Wales
Address: Castleton, Cardiff CF3 2XR, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Amenities:
Fitness Centre Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 83 hotels in Cardiff
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
A beautiful, traditional hotel set amongst secluded gardens, yet close to the centre of Cardiff, the St. Mellons Hotel was originally a large country house. With high standards of service and an emphasis on luxury, today the hotel comprises 41 en suite bedrooms, all stylishly furnished, as well as a wealth of leisure facilities including swimming pool, Spa Works beauty salon and rejuvenating spa amenities. Guests seeking the finest cuisine can indulge their curiosity at our Llanarthan Restaurant. Outside the hotel, guests can take a relaxing wander in the extensive hotel grounds or discover the sights and sounds of Cardiff only a short journey away. We acknowledge the gracious living of an earlier age, yet appreciate the contemporary desires of today's guests. ... more   less 
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BEST WESTERN St. Mellons Hotel
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