We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 86 Cardiff hotels »

BEST WESTERN PLUS New House Country Hotel

Thornhill Road, Cardiff CF14 9UA, Wales
Hotel amenities
Ranked #3 of 86 hotels in Cardiff
4.5 of 5 stars 81 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

81 reviews from our community

    Trip type
Traveller rating
    47
    24
    4
    4
    2
Date Rating
amanda-and-friends
Pontypridd, United Kingdom
Contributor
13 reviews
8 helpful votes
3 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

I've stayed at this hotel twice. On both occasions I attended wedding receptions at the venue. The grounds are beautiful with distant views of Cardiff and the Bristol channel. For history lovers, there's a lot of history attached to the building and grounds which is documented in a leaflet in the rooms. Both wedding receptions were lovely. The only drawback... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
26 January 2012

Thank you for taking the time to review your recent stay at our hotel. We pride ourselves on a warm welsh welcome, great food with quality of service and standards that exceed your expectation, however, it seems on this occasion we have fallen short and for this we apologise. Please be assured that all customer feedback is welcomed and will... More

LeoneR33
London, United Kingdom
Senior Reviewer
8 reviews
5 helpful votes
4 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

We stayed here overnight on a business trip and it was very nice, the hotel has a lovely traditional country feel and the staff were very pleasant. The rooms are a decent size and I had a great view overlooking the fields with the Cardiff skyline in the distance. My only niggle would be when i ordered a cheese board... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
16 January 2012

Thank you for your review and we're pleased to hear you enjoyed your recent stay. I'll pass your comments regarding the cheese board onto the Chef. We pride ourselves on providing local produce and do this whenever possible. We hope you visit again when business brings you back to the capital. More

familyof4since2004
London, United Kingdom
Senior Reviewer
6 reviews
21 helpful votes
4 of 5 stars Reviewed 15 December 2011
4
people found this review helpful

My wife and I stayed for one Sunday night on business. Elected to have dinner at the hotel for ease, but with just the two of us dinning lacked any atmosphere. Food quality was okay. Breakfast was decent, a few out of date yogurts on offer but these were removed when we rather unsubtly left them on their own. The... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
11 January 2012

Thank you very much for taking the time to review your stay with us. I'm sorry that your dining experience wasn't up to our usual standard and please be assured your comments have been passed onto the team. Your recommendation is valued as we pride ourselves on our warm welsh welcome, luxurious accommodation and, what we believe, the best views... More

Senior Adviser
Bournemouth, England
Senior Reviewer
7 reviews
7 helpful votes
5 of 5 stars Reviewed 9 December 2011
2
people found this review helpful

My wife and I stayed for three nights whilst visiting Cardiff and the surrounding area. We arrived, with ample parking, to a very warm and friendly welcome. Lovely roaring log fires in a traditional country house location. The room was large, comfortable, and very clean. We were going to eat out but the staff were so accomodating, with a first... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 December 2011

Thnak you very much for your review and we're glad to see you made the most of your visit to Cardiff. We very much look forward to your next visit. More

rikw999
Manchester, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 6 December 2011
1
person found this review helpful

We stayed for 2 nights for a family wedding, and can only say how wonderful our stay was at this hotel . The suite was massive, and really comfortable, the gym is well equipped and the food delicious. The staff were very friendly and highly efficient. I would certainly stay here again More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 December 2011

Thank you and congratulations to the happy couple. We're glad to hear you managed to fit in a visit to the gym and enjoyed your stay. We look forward to welcoming you back again soon. More

janiedelang
salisbury
Contributor
11 reviews
8 helpful votes
5 of 5 stars Reviewed 27 November 2011
2
people found this review helpful

My husband and I stayed here last night whilst visiting our daughter who is studying at Cardiff uni. I booked online and was not sure what to expect. We couldn't believe our luck! Our room turned out to be a suite with an enormous bathroom. The view over Cardiff was amazing. The lovely sofas and comfy sofas were heavenly. The... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
29 November 2011

Thank you so much for leaving your kind review and I'll make sure Tim gets to read it. We pride ourselves on our warm, welsh welcome and glad to hear you had a relaxing stay. We wish your daughter the best of luck with her studies and hope to see you back again soon. More

ADJ6690
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

I was an usher as part of my friends wedding which consisted of around 80-100 guests. The hotel is set overlooking Cardiff and the Bristol Channel, surrounded by rolling hills and country side making this an ideal location for a really special day. The staff were all excellent. Everyone knew their job and all performed well. The Marquee was gorgeous... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
21 November 2011

Thank you for taking the time to write your review. We take great pride in hosting weddings at the hotel and it's always a pleasure to receive such positive customer feedback. We are very pleased to hear that you enjoyed the Wedding and your stay here and we look forward to welcoming you back in the future. More

pernickitySouthWales
South Wales
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 4 November 2011

We have just returned home after another 3 day break at this Hotel. Our last visit was February this year.The location is stunning, even on a cloudy day it has such a Vista. We had requested a room that we have used before - unfortunately there was a problem with that room when we arrived and we were upgraded immediately... More

Was this review helpful? Yes
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
21 November 2011

Thank you for completing a review of our hotel. Many thanks too for your kind comments about our service and food, we are so pleased to hear that you enjoy staying with us. We look forward to welcoming you back very soon to check on the refurbishments! More

anorthernlight
Scotland
Contributor
17 reviews
54 helpful votes
4 of 5 stars Reviewed 17 October 2011
1
person found this review helpful

The hotel is just to the north of Cardiff. We were glad to have used the hotel's sat nav instructions (not their post code) as it would have been hard to find coming from Severn Bridge. The location is very pleasant, the hotel is in its own grounds overlooking fields with the city beyond, so it is quiet without traffic... More

Was this review helpful? Yes
Angela B
Redhill UK
Senior Reviewer
10 reviews
6 helpful votes
5 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

Stumbled upon this hotel by accident for a 2night stay for a business trip as it was in the right area of Cardiff. The location and setting with views of the Caerphilly Hills is wonderful and yet there is an easy access to Cardiff city centre approx 30 mins drive away. Lovely traditional bedrooms with lovely views of rolling hills... More

Was this review helpful? Yes

Travellers who viewed BEST WESTERN PLUS New House Country Hotel also viewed

Park Plaza Cardiff
4.5 of 5 stars 421 Reviews
Cardiff, Southern Wales
CHECK RATES! ABS:HotelCheckRates-d550059?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Lincoln House Private Hotel
4.5 of 5 stars 168 Reviews
Cardiff, Southern Wales
CHECK RATES! ABS:HotelCheckRates-d189093?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Novotel Cardiff Centre
4 of 5 stars 398 Reviews
Cardiff, Southern Wales
CHECK RATES! ABS:HotelCheckRates-d211571?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 86 hotels in Cardiff, ranked by popularity »

Been to BEST WESTERN PLUS New House Country Hotel? Share your experiences!

Write a Review Add Photos Add Videos

BEST WESTERN PLUS New House Country Hotel Also Known As

  • Best Western Cardiff
  • Cardiff Best Western
Address: Thornhill Road, Cardiff CF14 9UA, Wales

Is BEST WESTERN PLUS New House Country Hotel your business?

  • Manage your listing
BEST WESTERN PLUS New House Country Hotel
Show the lowest price for this hotel* (from our partners)
CHECK RATES!