This Holiday Inn had decent rooms and generally helpful staff. Buffet breakfast was OK: for other meals the staff direct you to the adjacent pub, the Dragon Fly, which is pretty good. Negative elements: very noisy air conditioning in the room. Charging for wi-fi within rooms is a money-grab and the rate is sky-high. My door-lock was very unreliable: staff... More

Our first visit to a Holiday Inn Express, but won't be the last. From the welcome at Reception (even though we arrived later than planned), to the comfortable room, and enjoyable breakfast, we had a great stay. Excellent. More

Stayed for 1 night should have stayed for 2. Room wasy very clean and comfortable. Nice Bar Area. The breakfast was more than expected for a conntinental breakfast with hot Sausages and Scrambled eggs. Excellent value for money and will book again. More

The Holiday Inn Express in Newport has all the usual features you would expect from a very good hotel, with one major bonus: the best customer service I have ever experienced. We weren't the ideal guests, arriving at four in the morning and leaving at a similar time a few days later, but all staff members were extremely professional and... More

I stayed one night with my teenage daughter on the way to Cardiff. The hotel was in an excellent location just off the M4. The room was spacious and very clean. The bed was extremely comfortable and there was plenty of pillows. Breakfast was included which is always a nice touch. Room was well sound proofed as we couldn't hear... More

Where do you start? Ample free parking, close to M4 for access but not noisey. Hotel is bright, clean and tidy. Rooms are modern as you would expect in a modern hotel. Staff seemed happy to see me when i booked in and they knew that I had stayed before? Breakfast is free and ideal for myself on an early... More

Stayed for 2 nights with my wife and daughter. On arrival the room given smelt of urine. So we were given another very quickly and without fuss. The staff were helpful and friendly. Some positives to mote: the hotel is very noise free, which is a plus considering it's great location. Also the dragonfly gastro pub next door is amazing... More

We have previously stayed at this hotel approximately 8 times. We have family in Cardiff and Newport so travel every month just about. We had stayed in all the town centre hotels (Cardiff) up until last year when we found Holiday Inn Express- and we stopped paying vast amounts of money, as this hotel had it all for a fraction... More

This Holiday Inn Express is like every other; and that is it's strength. You know what you're getting. It's clean, nice bed, nice shower and a decent breakfast. I have stayed there a lot recently and it has been good consistently. The thing that stands out each time is the staff. They're friendly while still professional. They even make the... More