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All 30 Swansea hotels

Mercure Swansea

3.0 of 5
Phoenix Way, Swansea SA7 9EG, Wales
Hotel amenities
Mercure Swansea
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Ranked #12 of 30 hotels in Swansea
Most recent review
4 of 5 stars Reviewed 19 June 2013
jmp180 Hereford, United Kingdom
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175 reviews from our community

Traveller rating
    56
    70
    42
    4
    3
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Families
33
 
Couples
64
 
Solo
3
 
Business
35
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hereford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 June 2013 NEW

chose the mercure because of the loyalty scheme and the fact that there was a deal on the price. for us, travelling in a vintage truck, the location was ideal, not in the middle of town but close enough and plenty of parking. Couldn't fault the staff. all were very pleasant and helpful. we ate in the restaurant in the... More

Review collected in partnership with Accorhotels.com

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Edinburgh, United Kingdom
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

Although a bit dated this is a decent hotel for the money.Breakfast was nice cost £10 can get a good one in the industrial estate cheaper .Nice little pool and sauna also . I would come here again no problem as it is a nice place and quite surroundings.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 9 June 2013 via mobile

My partner and myself stayed here for a few nights in June 2013. We found the hotel to be very clean and the staff extremely friendly and helpful. The room was basic but very nice with a lovely view of a little field at the side of the hotel. The bathroom was average but ok for the short stay, our... More

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Ian H, General Manager at Mercure Swansea, responded to this review
10 June 2013

Dear Leanne, Thanks for your kind review. Glad to hear you enjoyed. Best regards More

Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 June 2013

Sorry for the delay in writing this review have been very busy! We went to this hotel 21st March for three nights and enjoyed a comfortable break. One does need a car as it is a ride out of Swansea.The lake at the back of the hotel is very nice and ideal for a walk or run at any time... More

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Ian H, General Manager at Mercure Swansea, responded to this review
10 June 2013

Dear Treyn, Thanks for your review. NB - Weather has been great last few weeks, beginning to forget what rain looks like, so nows the time to re visit if you want to see Gower and Brecon Beacons in glorious sunshine :-) Best regards More

Bristol
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 31 May 2013

Don't let it's location in a Business park put you off. The whole of the Enterprise park consists of low density small business units and retail shops. The hotel is surrounded by trees, and you can walk down to the lake at the back. You probably do need a car if staying here, since it is quite a distance to... More

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Ian H, General Manager at Mercure Swansea, responded to this review
5 June 2013

Dear BristolDip, Thanks for your review, the contents of which were a fair and honest reflection on the hotel and its location. Sorry about the waffles, we don't often run out, but as this group were a partyy of walkers I think they stocked up for the day on their visit to our breakfast buffet ! Best regards More

Bristol, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 29 May 2013

Our stay was just ok...paid for a standard room so did not expect more except the toilet was a bit ancient and took many tries to flush. We had dinner at the restaurant which was disappointing, paying £40 for two for a 'sunday roast'. Not my cup of tea.

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See 2 more reviews by Sophiamcj for Swansea
Ian H, General Manager at Mercure Swansea, responded to this review
30 May 2013

Dear Sophian, Thanks for your review, and pleased be assured that we will use your observations constructivly to improve our guest experiences moving forwards. Best regards More

Sevenoaks
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 29 May 2013

We found the hotel in a good location - quiete and relaxing. The option to walk round the lake - good after a long journey. All the staff were so helpful and polite, especially the acting manager, Tom, who couldn't do enough for the guests. Also overheard him directing some of the staff in a very respectful and caring manner... More

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Ian H, General Manager at Mercure Swansea, responded to this review
30 May 2013

Dear Gill and Mick, Many thanks for your kind review, and rest assured i will pass on your comments to Tom with regard to his good service, and ever increasing management skills. Best regards More

Brussels
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 24 May 2013

We have chosen this hotel because it was located near Swansea and in a non-urban area. It is accessible by car (parking is available) or by bus (bus 59 or 31, one per hour, from Swansea bus station to Pheonix Way Parc). There is also a lake behind the hotel which is very suitable for walking or jogging (about 1... More

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Ian H, General Manager at Mercure Swansea, responded to this review
30 May 2013

Dear Kris, Many than ks for your review. Best regards More

Kettering, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 20 May 2013

I booked the hotel for three nights using Booking.com, with a room rate of £79 for room only, breakfast clearly staed as being £10, however on check out I was charged £ 13.95!!!. The hotel room was ok, but some of the fixtures and fittings looked tired and in need of refurbishment. The corridors were noisy, with creaking floor boards... More

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Ian H, General Manager at Mercure Swansea, responded to this review
23 May 2013

You were not over charged for breakfast: Breakfast is £10 if you pre book and pre pay when making you'r booking. This is clearly explained at the point of booking .You chose not to include and pay for breakfast when making your booking, and so were charged £13.95, which is our clearly advertised breakfast price. I would advise anyone pre... More

Swansea, United Kingdom
1 review
5 of 5 stars Reviewed 20 May 2013

I checked in on the 17th May the staff were all going out of their way to help nothing was too much trouble for them. My wedding day was on the 18th and all I can say is WOW fantastic, Food brilliant everything went to plan no hold ups just perfection. It's a shame I'm only having one wedding because... More

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Ian H, General Manager at Mercure Swansea, responded to this review
31 May 2013

Dear both, Gald to hear your day went well, and we look forward to welcomming you back to the Mercure Swansea for your next family celebration ! regards More

 
 
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Additional Information about Mercure Swansea

Also Known As:
Mercure Swansea Hotel Swansea
Mercure Swansea Hotel
Ramada Swansea
Swansea Ramada
Address: Phoenix Way, Swansea SA7 9EG, Wales
Region: United Kingdom > Wales > Southern Wales > Gower Peninsula > Swansea
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 30 hotels in Swansea
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
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Mercure Swansea
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