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The Silverbirch Hotel

3.0 of 5
5 Gortin Rd, Omagh BT79 7 DH, Northern Ireland
Hotel amenities
The Silverbirch Hotel
Ranked #1 of 3 hotels in Omagh
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112 reviews from our community

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    50
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Date Rating
Omagh, United Kingdom
1 review
2 of 5 stars Reviewed 12 May 2013 NEW

We booked a table for two at the Silver Birches for a meal on Saturday (last night) for 7PM. We went in and were seated at a table and given menus. We waited for almost 20Mins before anyone came to take our order. I ordered a steak cooked to "medium". After waiting a further 20Mins our food came out. My... More

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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 April 2013 via mobile

My husband booked this one night for our anniversary,and I was very pleasantly surprised, the room was very spacious with a very large double bed which I loved,large bathroom with bath and separate shower. He also booked an evening meal the service was excellent and the meal was very enjoyable, prices I thought were reasonable, just one thing bothered me,... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
1 May 2013

Thank you for taking the time to review our Hotel on TripAdvisor. It was a pleasure to read about your experience in the hotel restaurant and that you were happy with your room. We apologise for the dim lighting while you were in the restaurant and have passed on this feedback. We are happy to read that you found our... More

Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 April 2013

While nothing is actually wrong with the Silverbirch, it certainly didn't match up to the value for money that we found elsewhere in Ireland. Very pleasant Reception and housekeeping staff, but the guy in sole charge during breakfast was less than enthusiastic - maybe because he was working in a dimly lit, bland dining room, that was being cleaned while... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
1 May 2013

Good Evening. Thank you for taking the time to share your experiences on TripAdvisor. While we are somewhat disappointed with some of the comments you have made, we are pleased that you found our reception and housekeeping staff pleasant. We have followed up on your experience at breakfast and have asked the member of staff in question about this, he... More

Newcastle, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 23 April 2013

Everything about the Silver Birches is satisfactory...The location is good and the hotel itself is clean and warm, However I have found the service has deteroiated. The last time we used the hotel we waited around half an hour for our order to be taken, Then we had to remind a member of staff that we still hadn't received our... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
26 April 2013

Good evening. Thank you for taking the time to review our Hotel on TripAdvisor. Can we take this opportunity to apologise for the wait that you experienced when you dined at the hotel. Unfortunately we are not aware of the date that this took place so it is difficult for us to follow up and find out the reasoning behind... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 11 April 2013

Great welcome, excellent room, nicely decorated and well maintained. Room immaculate. Staff throughout hotel very helpful,sincere, friendly (but not over familiar). Meal in restaurant excellent and good vale for money. Drinks very reasonably priced. I usually stay at Holiday Inn when on business but wanted to try local hotel for convenience - I will definitely stay here again and would... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
12 April 2013

Good Evening. Firstly, Thank you for sharing your experience on TripAdvisor and for the kind comments within the review. We were delighted to read the title of your review "Friendly Hotel" as well as to read the flattering comments about our staff. We appreciate all your kind comments and these have been passed on to the relevant departments within the... More

Belfast, Northern Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 7 April 2013

We stayed at this hotel in mid-March for the purpose of a hill-walking holiday as it is near the Sperrin mountains. The hotel was clean, comfortable and great value. All staff we encountered were professional, very friendly and helpful - it would be hard to single one person out for praise as all are of a high standard. Room was... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
8 April 2013

Good Afternoon. Firstly we would like to thank you for taking the time to write this review on Trip Advisor. It is fantastic to read your comments about our Hotel and in particular about our staff. We strive for first class customer service so were happy to read your decsription of our staff as professional, helpful and friendly. We also... More

Ballymoney, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 April 2013

Stayed with the family for three nights over the Easter weekend and we couldn;t fault anything about the hotel or staff. On the first evening we ate in the restaurant and the food was excellent with great service. Breakfast is not like you would get in many hotels where its all self-service. Part is (cereals, juices etc) while the cooked... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
8 April 2013

Good Afternoon. It is a pleasure to read this very kind review of our Hotel and we wish to thank you for spending the time to share your experience on Trip Advisor. We are pleased to read that you enjoyed the breakfast and dinner you had in the restaurant. It is also fantastic to read your comments about our staff,... More

Belfast
Top Contributor
74 reviews 74 reviews
70 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 April 2013

Stayed at this hotel so that I could eat in a nearby Italian restaurant. There was a good sized car park. The receptionist was efficient and pleasant. The room was on the ground floor, the bed was comfy and there were coffee making facilities. The bathroom was large and clean. The hotel had a bar which was busy, but we... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
8 April 2013

Good Afternoon. Thank you for your review and for taking the time to share it on Trip Advisor. We are pleased to read about your overall experience at the Hotel and are glad it was a pleasant one. We are happy that you enjoyed the food provided in the hotel and found our staff efficient and pleasant. We hope to... More

Dublin, Ireland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 19 March 2013

I planned a reunion of old friends and relatives for my mother's 92nd birthday.The only hotel in Omagh is the Siverbirch Hotel. Grainne ,on reception,was a great help in arranging suitable rooms and the staff were very friendly and helpful.Rooms were very clean,linens crisp and white etc.Dining was fairly basic but good...and with a little imagination could be improved!Can recommend... More

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Silverbirch05, Manager at The Silverbirch Hotel, responded to this review
29 March 2013

Good Morning. Firstly we would like to thank you for taking the time to write your review on TripAdvisor. We have passed on your compliments to Grainne who wishes to thank you for this. We have also passed all your comments on to the relevant departments and we will take on board your vauled opinions. It is great to hear... More

Omagh, United Kingdom
Top Contributor
87 reviews 87 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed 15 March 2013

If you read the statement under dinning on the hotel website it would surely entice you for a meal no doubt. Unfortunatly I nor my mother experienced such mouth watering delights on our visit! Let me expand on the experience. I decided to take my mother for a nice evening meal & enquired where she would care to dine? As... More

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Silverbirch05, Owner at The Silverbirch Hotel, responded to this review
29 March 2013

Dear Justin/Jarleth We at the Silverbirch Hotel were extremely disappointed to read this review. We are sure you understand that we take our customers opinions very seriously and we have spent time trying to investigate the reasoning behind your comments and the experience you describe. After your initial review our management made a number of telephone calls to yourself and... More

 
 
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Additional Information about The Silverbirch Hotel

Also Known As:
Silverbirch Hotel Omagh
Address: 5 Gortin Rd, Omagh BT79 7 DH, Northern Ireland
Region: United Kingdom > Northern Ireland > County Tyrone > Omagh
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Omagh
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Silverbirch Hotel is a family-run 3* hotel situated just outside Omagh, offering you the finest tradition of Irish hospitality, superb cuisine and a warm welcome in lavish and modern surroundings, that will make your visit a memorable one. Provides an ideal base for discovering the sights and attractions in the local area. The hotel is located less than a mile out of the town heading on the B48 towards Gortin. Furthermore the Hotel is located on the North West Passage and the Ulster Way leading to the Sperrins, Gortin Glens and close by the renowned Ulster American Folk Park. ... more   less 
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