Great hotel room newly decorated to a high standard. Very relaxing atmosphere. Breakfast was excellent however customer service from the chef was not ... Had a little attitude went asked was there any more potatoe scone.....
Service at reception was amazing such a can do attitude!!
Overall had a great stay and would recommend!!!
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Dear Mcateer1976
Thank you for your taking the time to post a review of your recent stay in the hotel. I am delighted that you had a great stay and would receommend our hotel. We are extremely pleased with the refurbishment work that has been carried out in all of our bedrooms.
I am disapointed that you did not receive...
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We stayed at this hotel again for my birthday, we had a triple room as our young son was with us. Although we did not have a refurbished room it was large (not just a double with a sofa bed thrown in), clean and overall very pleasant. The bed was really comfy! Breakfast was very good, a wide range, no...
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Dear Claire2767
Thank you for taking the time to review your recent stay at the Hotel. We are now in the final phase of our refurbishment which will complete all 96 bedromms in the hotel. I am pleased that you found your room very pleasant.
Bobar and Bovine the hotel restaurant restaurant and cocktail bar are unique in that they...
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I stayed here Monday to Wednesday, as a visitor to the University. The hotel is perfectly situated on the corner of Byre's Road and Great Western Road, and I was able to get a lovely walk in the Botanic Gardens. The room was cosy and clearly recently refurbished, at the front of the hotel, with views of the Gardens. I...
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Dear Sharon Galway
Thank you for your review of your stay at The Hilton Glasgow Grosvenor. I am delighted that you enjoyed your visit, and that although on business you were still able to benefit from our fabulous location in the West end of Glasgow.
The refurbishment of all 96 bedrooms is nearing completion, and I am pleased that you...
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Had a full weekend planned in Glasgow so found a great deal for the Grosvenor Hilton, which I jumped at, as deals for this hotel are quite rare. We arrived at 12pm not expecting to be able to check in that early but it wasn't a problem at all. The hotel is undergoing a major refurbishment and we were lucky...
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Dear Lauren 1971,
Thank you for your recent posting, regarding the facilities and refurbishment work being carried out at the hotel. I am pleased that although work was being carried out in the hotel at the time of your visit, this did not detract from your overall experience, and that you were able to benefit from the wedding fayre and...
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My husband I stayed in this hotel in January. Our daughter is a student in Glasgow and we were visiting to celebrate her 20th birthday. The staff in reception were incredibly helpful and made you feel comfortable and welcome. We were given one of their recently renovated rooms on the second floor which was modern and well appointed. Amazing pillows!...
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Dear PhilFortWilliam
Thank you for posting your review of your recent stay with us, I am delighted that you had such a great time whilst visiting the city. We are very close to completing the full refurbishment of the hotel bedrooms, which has transformed the hotel, I am pleased the appointed room met all of your needs.
I will ensure...
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This was our first time staying in this hotel. The renovations have made this hotel look and feel very contemporary.
The staff were so helpful and very attentive to our every need.
The breakfast staff were extremely helpful and very friendly
I would definitely stay here again.
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Dear NIcola b
Thank you for taking the time to review the Hilton Glasgow Grosvenor and your recent stay in the hotel.
We are now in the final phase of the refurbishment, with only three weeks to completion. I am delighted that you enjoyed the new contemporary room, and the level of service displayed by the team throughout your stay....
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I stayed at this hotel in december for my husbands birthday and we both feel that we need to bring to attention two staff members who made our stay extra special. David the chef on breakfast was fantastic and really Accomodating, he really went the extra mile for us. The other team member is stephen on the terrace bar who...
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Dear Paulaw27
I am delighted to read that you had such a great experience in the hotel, and thank you for posting your review of your recent stay.
It is always great to hear first hand experiences from our guests of our team members delivering first class service, I will be sure to pass on your comments. You will be...
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First time staying in the Hotel and we really enjoyed it. Staff we very friendly and helpful and no surcharges for bringing things to your room (e.g. an ice bucket) which we have been charged for at other Hilton's. The Hotel is being refurbished and we were lucky enough to get a new refurbished room, which is beautifully decorated. The...
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Dear Megan G
Thank you so much for posting your review of your recent stay with us. I am delighted that you were able to experience a stay in one of our recently refurbished rooms. Its not long now until all of the rooms will be completed to the same standard. All feedback is extremely important for us, to continually...
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This was our third stay at this hotel and it never disappoints . We were given one of the refurbished rooms and although we never had any complaints in the past the room was even better.
The staff are always attentive and friendly, the breakfast stAff were very attentive the management at the crowne plaza should send their staff here...
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Dear JEMMA-D
Thank you for posting your review of your recent stay with us at The Hilton Glasgow Grosvenor. I am so pleased that after numerous visits you were able to experience one of our newly refurbished rooms. It is thrilling to see the transformation taking place in the hotel, and we are all very proud of the work that...
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We stayed at The Grosvenor Hilton Hotel last week and wow what a wonderful hotel with great staff. We were in Glasgow for a friend's wedding and our stay at this hotel topped off the wonderful time that we had. Can't wait to come back.
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Dear RunFaster717
Thank you for your review of your stay at The Hilton Glasgow Grosvenor. I am very proud of the hotel, and the team that assist in ensuring we exceed all of our guests expectations.
I am delighted that we could assist in making your celebration and stay in Glasgow a memorable experience.
We look forward to welcoming you...
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